Program Owner - Commercial, Institutional and Shared Services

KeyCorp; Brooklyn (OH); On-site; USD 63,000 - 96,000; Full time

Job summary

KeyCorp is seeking a Learning Program Owner to manage fully built learning programs tailored to a specific line of business and maintained in a run-the-business state.

The role includes creating and executing marketing/communications strategies, overseeing learning experiences (scheduling, logistics, facilitator coordination), and evaluating program results. Hybrid work with ETZ-focused schedule; occasional travel to Cleveland may be required.

Qualifications

• Bachelor's Degree in Human Resources, Instructional Design, Behavioral Science, I/O Psychology (preferred) OR equivalent experience (required)
• 3+ years experience implementing learning programs or equivalent work-related experience (preferred)
• Ability to manage and update fully built programs tailored to specific business lines.
• Ability to communicate and promote the value of learning programs.
• Ensure smooth execution of learning experiences.
• Competence in monitoring and evaluating program results to ensure they meet organizational goals.
• Ability to lead projects and enterprise initiatives.
• Ability to collaborate and foster close relationships to drive program adoption and buy-in.

Responsibilities

• Manage fully built programs customized for a line of business; make necessary updates
• Create and execute marketing and communications strategies
• Manage the implementation and facilitation of learning experiences, including scheduling, logistics and coordination with Facilitators
• Monitor and evaluate overall program results
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including acting professionally and ethically

Skills

Program management

Communication

Learning delivery

Program evaluation

Project leadership

Stakeholder collaboration

Education

Bachelor's degree in HR/Instructional Design/Behavioral Science/I-O Psychology

Job description

Location

4900 Tiedeman Road, Brooklyn Ohio

Job Summary

The Learning Program Owner is responsible for managing fully built learning programs that are customized to a specific Line of Business and are in a run-the-business state.

Essential Functions

• Manage fully built programs customized for a line of business; make necessary updates
• Create and execute marketing and communications strategies
• Manage the implementation and facilitation of learning experiences, including scheduling, logistics and coordination with Facilitators
• Monitor and evaluate overall program results
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

Bachelor's Degree in Human Resources, Instructional Design, Behavioral Science, I/O Psychology (preferred) OR equivalent experience (required)

Work Experience

3+ years experience implementing learning programs or equivalent work-related experience (preferred)

Skills

• Ability to manage and update fully built programs tailored to specific business lines.
• Ability to communicate and promote the value of learning programs.
• Ensure smooth execution of learning experiences.
• Competence in monitoring and evaluating program results to ensure they meet organizational goals.
• Ability to lead projects and enterprise initiatives.
• Ability to collaborate and foster close relationships to drive program adoption and buy-in.

Core Competencies

All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Work Location Category

Hybrid (3+ days) This role primarily supports clients in the Eastern Time Zone. Candidates residing outside of the Eastern Time Zone should be prepared to maintain a work schedule aligned with Eastern Time business hours. Additionally, periodic travel to Cleveland may be required, approximately once per quarter, to support team meetings, training, or business needs.

Compensation and Benefits

This position is eligible to earn a base salary in the range of $63,000.00 - $96,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date

09/06/2026

Equal Opportunity Employer Statement

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Accommodation Request

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].

Company Culture

#LI-Hybrid KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.