Digital Servicing Business Technology Senior Manager

KeyBank; Buffalo (NY); Hybrid; USD 116,000 - 216,000; Full time

Job summary

KeyBank is seeking a Business Technology Sr Manager to lead a team responsible for designing, developing, implementing and maintaining technology platforms that align with Consumer line objectives.

This role emphasizes strategic execution, cross-functional leadership and strong program management across complex portfolios, with a focus on production support, risk mitigation and talent development.

Qualifications

• Bachelor's Degree (preferred) or equivalent experience.
• 7+ years of relevant experience (required).
• Expert knowledge of development and delivery of new or enhanced business applications.
• Experience with project management and agile project delivery.
• Ability to lead large, multi-year technology programs end-to-end.
• Strong leadership and talent development skills.

Responsibilities

• Lead complex technology portfolios and programs end-to-end.
• Oversee 24/7 production support and risk management.
• Define and implement technology strategy for business lines.
• Build and lead diverse teams of analysts, PMs, engineers and vendors.
• Drive delivery excellence and stakeholder engagement.

Skills

IT strategy

Leadership

Project management

Agile methods

Vendor management

Strategic thinking

Cross-functional collaboration

Risk management

Education

Bachelor's Degree (preferred)

Equivalent experience (required)

Tools

Development tools

Job description

Location

4910 Tiedeman Road, Brooklyn, Ohio (Mobile, in office 3 days a week)

Job Summary

The Business Technology Sr Manager utilizes technical expertise, business acumen, strategic execution, relationship and leadership skills to lead a team in designing, developing, implementing and maintaining a set of interrelated technology platforms that deliver on the strategic technology and operational objectives of the Consumer line of business.

Technology Strategy & Leadership

• Understand the business; build and maintain roadmaps that deliver business value; engage productively and influence partners
• Build, advocate for, and maintain technology strategy for assigned business lines
• Promote thought leadership and continuous learning

Team Leadership & Development

• Effective Financial Management
• Appropriate use of onshore/offshore mix
• Build and lead strong teams of analysts, PMs, engineers, developers, vendors
• Drive engagement, capability building, and delivery excellence
• Support talent attraction and development

Project Leadership

• Manage complex technology portfolios, including critical applications
• Lead large-scale multi-year technology programs end-to-end on budget and timeline
• Ensure delivery to defined success measures; escalate and mitigate risks

Operations & Production Support

• Oversee 24/7 production support including vulnerability remediation and risk management
• Define and deliver on continuous improvement objectives, leveraging GenAI to enhance productivity

Essential Functions

• Manages a technology portfolio of greater complexity and breadth that requires frequent interaction and collaboration across a number of groups and technologies and generally includes 1 or more critical applications.
• Utilize technology expertise, current industry knowledge and best practices, thought leadership and effective business partnerships to build, advocate for and maintain the technology strategy for one or more lines of business that delivers the business' strategic objectives and aligns to the enterprise's architectural standards. Brings emerging technologies and methodologies into the organization to assess potential and use cases. Demonstrates thought leadership and continuous learning.
• Lead the implementation of one or more technology programs, some of which may span several years and may include obtaining senior‑level (and sometimes executive level) sponsorship and steering committee approval; from the development and configuration of application(s), to testing and implementation; delivers in alignment with the applicable measures of success and milestones and management methodology; escalates risk/concerns appropriately and leads with corrective/mitigating actions; communicates appropriate updates on work progression.
• Oversee the management of 24/7 production support of applications including vulnerability remediation and risk management to corporate SLAs.
• Manage, develop and ensure the engagement and effective execution of a small to medium sized team which may include business analysts, project managers and/or scrum masters, engineers, developers, external resources and vendors against line of business or functional technology deliverables. Emerging as a leader for attracting and developing internal and external talent.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Education

• Bachelor's Degree (preferred)
• OR equivalent experience (required)

Work Experience

• 7+ years of relevant experience (required)

Skills

• Expert knowledge of and the ability to consult on development and delivery of new or enhanced business applications.
• Extensive experience with the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Expert knowledge of marketplace experience, developments and trends related to the organization's use of Information Technology (IT); ability to apply this knowledge appropriately to benefit the organization.
• Extensive experience with effective project management strategies and tactics and ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.
• Extensive experience with effective agile project management strategies and tactics and ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.
• Extensive experience with the importance of "big picture" thinking and planning and ability to apply organizational acumen to identify and maintain focus on key success factors for the organization.
• Extensive experience with the value of innovation and ability to develop new ideas and initiatives that improve the performance of the organization.
• Working knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.
• Expert knowledge of, and experience in, delivering new or enhanced fee‑based software products.
• Expert knowledge of and ability to utilize a variety of specific tools and toolkits for the development and support of applications.
• Expert knowledge of and ability to define, implement make changes to, and support a production application.
• Extensive experience with collaboration among team members and the ability to enroll stakeholders in communicating and coordinating activities to support the organization’s vision and strategies.
• Extensive experience with effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
• Extensive experience with the decision‑making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Extensive experience with effective team building techniques and ability to form and manage effective teams.

Core Competencies

• All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

This position is NOT eligible for employment visa sponsorship for non‑U.S. citizens.

Compensation and Benefits

This position is eligible to earn a base salary in the range of $116,000.00 - $216,000.00 annually. Placement within the pay range may differ based on various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Key has implemented an approach to employee workspaces which prioritizes in‑office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].

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