Program Operations Specialist (NE S 7)

FHLB Des Moines; Seattle, Northern (WA, KY); Hybrid; USD 61,000 - 75,000; Full time

Job summary

University of Washington seeks a Program Operations Specialist to support the development and maintenance of the foundation data model and data governance in Finance, Planning, and Budgeting. You will triage requests, coordinate with FPB, UWIT, and Shared Environments, and help drive continuous improvement across Workday finance transactions and related processes.

You will support data elements and attributes within Workday and external systems, provide task assignment support, and assist in

Qualifications

• Bachelor's degree and 2 years of experience in Finance, Accounting, or Enterprise Systems support.
• Experience interacting with customers and resolving complex inquiries during high-volume timeframes.
• Excellent written and verbal communication with clarity and conciseness.
• Experience with continual service improvement to meet process design requirements and stakeholder feedback.

Responsibilities

• Triage support requests and resolve with escalation as needed.
• Collaborate with FPB, UWIT, and Shared Environments to ensure consistency in processes and training.
• Review Workday updates impacting finance operations, including requirements, testing, and training.
• Support Workday FDM configuration and data loads, advising on appropriate Worktags usage.
• Maintain and update process materials and communicate major Workday activities and known issues.

Skills

Customer service

Communication

Process improvement

Diversity & inclusion

Workday experience

Finance knowledge

Education

Bachelor's degree

Tools

Workday

Job description

**Job Description**The Accounting, Compliance, and Governance (ACG) Team has an outstanding opportunity for Program Operations Specialist to join their team.**About this Opportunity**As a Program Operations Specialist, this critical role will support the development and maintenance of the University’s foundation data model (FDM) and financial data governance practices. Reporting to the Manager of Enterprise Accounting and Governance, this role will be responsible for supporting internal stakeholders, both within Finance Planning and Budgeting (FPB) and across the wider campus community, in maintaining unit-level data structures and providing oversight to ensure data governance standards are followed. Further, this role is responsible for addressing business operations and campus support needs and driving to solutions. Specific duties will include triaging and fulfilling foundation data model (FDM) maintenance tickets, documenting and analyzing business processes to drive improvements, and collaborating with FPB, UWIT, and Shared Environment resources to handle escalated inquiries.Additionally, as a proactive team member focused on continuous improvement, the incumbent will be expected to identify process issues, evaluate opportunities for enhancement, and contribute to the implementation of recommended solutions to support ongoing Workday processes and business operations.**Key Responsibilities****Customer Service, Outreach, and Project Support** (40%)* Triage support request intake and resolution; engaging with and escalating to appropriate teams and resources as needed* Collaborate with stakeholders to understand business requirements and facilitate process improvements, resulting in complete work products for institutional use* Participate in the review of Workday updates impacting finance operations, including requirement reviews, testing and training as necessary* Partner with teams in Finance, Planning & Budgeting (FPB), Shared Environments, and UWIT to ensure consistency in process and training across all Workday Finance transactions* Support resolution of complex user/stakeholder inquiries as needed**Workday FDM and Accounting Configuration Support** (40%)* Process Workday FDM change requests* Process defined EIB data loads within Workday* Advise process partners on appropriate FDM and accounting Worktags usage* Manage operational data elements and attributes within Workday and external systems* Provide Workday task assignment and delegation support* Provide support for other finance operations transactions as required, including higher volume windows and major processing activities**Enterprise Accounting and Governance Support** (20%)* Update and maintain process, system, and support materials* Support communication efforts related to major Workday activities, system enhancements/updates, and known issues* Maintain and coordinate changes to support request intake forms, assignment groups, and design* Work with a diverse group of individuals, placing a value on diversity, equity, and inclusiveness* Other duties as assigned* Train and cross train staff within Finance, Planning and Budgeting**Required Qualifications**To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.**Minimum Qualifications*** Bachelor's degree and 2 years of experience relevant experience working in Finance, Accounting, or Enterprise Systems support* Experience interacting with customers, including resolution of complex inquiries and efficient performance during high-volume timeframes* Ability to communicate effectively with diverse stakeholders, including customers and key process stakeholders* Excellent written and verbal communication skills, with a strong focus on clarity and conciseness* Experience using a proactive continual service improvement/iterative approach to meet process design requirements, assimilating stakeholder feedback, and refining operational frameworks on an ongoing basis* Demonstrated experience in working on diverse groups and teams; respects, values, and contributes to FPB and UW’s commitment to diversity, inclusion, and equity.**Preferred Qualifications*** Experience executing and/or managing relevant Workday training at the University of Washington or in a comparable higher education environment**About the Team**Finance, Planning, and Budgeting (FPB) encompasses the major central financial, planning, analytical, and budgeting functions for the University of Washington, including:* Financial Stewardship & Operations* Institutional Analytics & Decision Support* Budget, Policy & Strategy* University Business Services**Compensation, Benefits and Position Details****Pay Range Minimum:**$61,368.00 annual**Pay Range Maximum:**$75,084.00 annual**Other Compensation:**-**Benefits:**For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/**Shift:**First Shift (United States of America)**Temporary or Regular?**This is a regular position**FTE (Full-Time Equivalent):**100.00%**Union/Bargaining Unit:**Not Applicable**About the UW**Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.**Our Commitment**The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail] considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.