Program Operations Manager - Client & Staff Liaison

Essel; Madison (WI); On-site; Full time

Benefits offered by this job

Health insurance coverage

Life and disability insurance

Retirement savings plan

Paid holidays and time off

Job summary

A leading organization in health services located in Madison, WI, is seeking a qualified candidate for a management role in program operations. The ideal applicant will have strong people management skills, extensive experience in health and human services, and the ability to navigate a dynamic work environment. Responsibilities include hiring and training staff, maintaining client relationships, and ensuring departmental goals are met. This role offers a supportive work culture and various employee benefits.

Qualifications

• Minimum of 7 years of experience in community settings involving health and/or human services.
• At least 3 years of experience in people management.
• Extensive experience managing staff in a call center environment.

Responsibilities

• Hire, train, supervise and develop staff.
• Act as liaison to clients and outside agencies.
• Monitor departmental performance and operational goals.

Skills

People management

Communication skills

Interpersonal skills

Conflict resolution

Staff training and development

Problem-solving

Education

Bachelor's degree in health, social services, business or communications

Tools

Microsoft Office Products

Job description

A leading organization in health services located in Madison, WI, is seeking a qualified candidate for a management role in program operations. The ideal applicant will have strong people management skills, extensive experience in health and human services, and the ability to navigate a dynamic work environment. Responsibilities include hiring and training staff, maintaining client relationships, and ensuring departmental goals are met. This role offers a supportive work culture and various employee benefits.