Program Operations Lead - Washington, D.C.

Serco; Annapolis (MD); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer matching

Tuition reimbursement program

Paid time off

Job summary

Serco Inc. is seeking a Program Operations Lead to support the US Navy Frigate Program Office (PMS 410).

You will lead a cross-functional team delivering data analytics, dashboards, and exec‑level reporting to enable informed decisions on cost, schedule, and performance for Navy surface combatants. You will coordinate risk management, process improvements, and knowledge management, while ensuring timely execution and strategic planning across the program office.

Qualifications

• Bachelor's degree required; additional experience considered in lieu of education.
• 5+ years of relevant program office, ship production, or acquisition support experience.
• Ability to obtain and maintain a Secret security clearance within 3 months or hold an active DoD clearance.
• US Citizenship is required.
• Strong proficiency in Power BI and other Power Platforms.
• Excellent written and verbal communication and interpersonal skills.
• Experience in Navy Shipbuilding Program Office or Supervisor of Shipbuilding preferred.
• Able to travel up to 25% as needed.

Responsibilities

• Lead cross-functional team support for Program Operations, including risk management and data visualization for PMS 410.
• Develop and maintain dashboards and data-driven reporting tools for leadership decision making.
• Coordinate cross-functional teams to resolve complex programmatic issues and drive timely execution of cost, schedule, and performance objectives.
• Prepare, review, and quality assured executive reports, briefings, and high-visibility deliverables.
• Monitor program milestones, action items, and contract deliverables, identifying dependencies and risks.
• Lead business process improvements with standardized procedures and automated workflows.
• Oversee SharePoint and knowledge management to improve information architecture and collaboration.
• Support strategic planning initiatives and special projects to improve operational effectiveness.

Skills

Power BI

Data analytics

Data visualization

Risk management

Problem solving

Cross-functional leadership

Communication

Interpersonal skills

Education

Bachelor's degree

Tools

Power BI

SharePoint

M365 / Power Platform

Job description

Position Description & Qualifications

If you love high profile and challenging projects supporting the US Navy - Serco has a great opportunity for you!

As the energetic Program Operations Lead in Washington, DC, you will provide direct support to the U.S. Navy Frigate Program Office responsible for the acquisition, construction, testing, delivery, and lifecycle transition of surface combatants.

As a key member of the PMS 410 Program Office Support Team, you will leverage your expertise in data analytics, business intelligence, and problem solving to support Program Operations activities across the Navy's frigate program.

This is a unique opportunity to make a meaningful impact on the future of the Navy while supporting the acquisition and delivery of one of its newest ships.

In this role, you will:

• Lead a cross‑functional team supporting Program Operations, including risk management, problem‑solving, data management, and data visualization for PMS 410.

• Develop and maintain dashboards, performance metrics, and data‑driven reporting tools to support leadership decision making and program visibility.

• Coordinate cross functional teams to resolve complex programmatic issues and drive timely execution of cost, schedule, and performance objectives.

• Direct the preparations, review, and quality assurance of executive‑level reports, briefings, correspondence, and other high‑visibility deliverables.

• Monitor program milestones, action items, and contract deliverables while identifying dependencies, bottlenecks, and execution risks.

• Lead business process improvements by developing standardized procedures, governance frameworks, and automated workflow solutions.

• Oversee SharePoint and knowledge management resources to improve information architecture, document management, and collaboration across the organization.

• Support strategic planning initiatives and special projects to improve operational effectiveness and mission outcomes.

To be successful in this role, you will have:

• Ability to obtain and maintain a Secret security clearance within three months of hire or an Active/Current DoD security clearance.

• US Citizenship.

• Bachelor's degree.

• Additional relevant experience will be considered in lieu of education.

• 5 years of relevant program office, ship production, or acquisition support experience.

• Strong proficiency in Power Bi and other Power Platforms.

• Strong critical thinking, communication, and interpersonal skills, with the ability to engage effectively across all levels of customer organizations.

• Exceptional organizational and planning skills, with the ability to manage multiple priorities, personnel, and deliverables simultaneously.

• Experience working in a Navy Shipbuilding Program Office or Supervisor of Shipbuilding.

• Ability to interact effectively with senior Navy leadership, government civilians, and industry representatives.

• Ability to effectively communicate and interface with customers, stakeholders, and industry personnel, with particular attention to rapid generation of presentations for stakeholder leadership.

• Proficiency in the M365 software suite including Outlook, Word, Excel & PowerPoint.

• Excellent oral and technical report writing skills.

• Ability to travel up to 25%, as needed.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: [e-mail] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government‑issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [e-mail] .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance‑based incentives, and benefits that promote well‑being and work‑life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time‑off programs that support work‑life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job‑related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long‑term incentive opportunities.Benefits – Comprehensible benefits for full‑time employees (part‑time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance

• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract

• 401(k) plan that includes employer matching funds

• Tuition reimbursement program

• Life insurance and disability coverage

• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

• Birth, adoption, parental leave benefits

• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .

The application window for this position is for no more than 60 days.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans.