Program Operations Coordinator

Northampton Community College; Bethlehem (Northampton County); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive benefits package

NCC tuition waiver

Paid time off and holidays

Job summary

Northampton Community College is seeking a Program Operations Coordinator to support the daily operations of the Center for Healthcare Education (CHE). This role reports to the Director and ensures high standards of customer service, operational efficiency, and fiscal accountability across non-credit healthcare education programs.

Key duties include leading Lifelearn scheduling and reporting, payroll coordination with HR, budgeting, and data reporting.

Qualifications

• Bachelor’s degree in Business, Computer Science, Healthcare Administration, or a related field strongly recommended
• Minimum of 5 years of experience in program coordination, operations, or database management
• Experience with process improvement and organizational systems

Responsibilities

• Lead Lifelearn system management: scheduling, registration, reporting, troubleshooting
• Oversee department payroll processes with HR coordination
• Support operations planning, logistics, and program implementation
• Provide leadership to support staff; act as Director’s contact in his absence
• Oversee training logistics for healthcare education programs
• Manage programs tied to grants and workforce initiatives
• Develop and monitor program budgets and financial reporting
• Maintain databases and generate reports on performance and outcomes
• Support marketing efforts and outreach materials
• Ensure high customer service for students, staff, partners

Skills

Organizational skills

Communication skills

Problem solving

Adaptability

Education

Bachelor’s degree

Tools

Lifelearn

Payroll systems

Job description

The staff and faculty of Northampton Community College share a single goal: to help students transform their lives through education. It's a goal that reaps rewards thousands of times over the course of a career. Employees at Northampton receive competitive compensation and an array of benefits while working on campuses located in a region with a very high quality of life.

NCC is strongly committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to identify their strengths or experiences in this area.

Program Operations Coordinator

This posting will close on: 09/01/2026

Summary: The Program Operations Coordinator supports the daily operations of the Center for Healthcare Education (CHE) by providing leadership in program coordination, staff support, training logistics, and administrative functions. This role works closely with the Director to ensure the successful delivery of the non-credit healthcare education programs, while maintaining high standards of customer service, operational efficiency, and fiscal accountability.

Key Responsibilities

• Serve as the primary lead for Lifelearn system management, including course scheduling, registration oversight, reporting, and troubleshooting
• Manage department payroll processes, including instructor payroll review, tracking, and coordination with HR to ensure accuracy and timeliness
• Support department operations including planning, logistics, and program implementation
• Provide leadership and direction to support staff and serve as a primary contact in the Director’s absence
• Oversee training logistics (scheduling, contracts, staffing, and student support) for healthcare education programs
• Manage program operations associated with grants, contracts, and workforce training initiatives
• Develop and monitor program budgets, cost accounting, invoicing, and financial reporting
• Maintain departmental databases and generate reports on program performance, enrollment, and outcomes
• Support marketing efforts including publications and outreach materials
• Provide system support and troubleshoot issues related to registration, payroll, and program delivery
• Ensure a high level of customer service when interacting with students, staff, instructors, and community partners

Qualifications

• Education: Bachelor’s degree in Business, Computer Science, Healthcare Administration, or a related field strongly recommended
• Experience: Minimum of 5 years of experience in program coordination, operations, or database management
• Experience with process improvement and organizational systems

Skills & Competencies

• Advanced computer proficiency required, including strong working knowledge of databases (e.g., Lifelearn), reporting systems, spreadsheets, and enterprise software platforms
• Ability to quickly learn and effectively manage complex information systems, including course scheduling, registration, and payroll systems
• Strong technical troubleshooting skills to independently resolve system, data, and process issues
• Excellent organizational, communication, and interpersonal skills
• Knowledge of adult learning principles and workforce training environments
• Ability to manage multiple priorities with strong attention to detail and accuracy
• Demonstrated problem-solving skills with a focus on process improvement and operational efficiency

Work Environment & Collaboration

Reports to the Director of the Center for Healthcare Education. Works collaboratively with instructors, staff, and administrative departments. Engages with students, instructors, and community partners.

Benefits Snapshot

The College offers a generous benefits package to full-time employees. Just a few highlights of the benefits package include comprehensive medical plan options for you and your family (plus dental and vision), a College retirement contribution of 8% of your salary upon hire, NCC tuition waiver and an abundance of time off – up to 25 days’ vacation/floating, 10 sick days, four (4) day workweeks during Summer, paid holidays (including a week+ break between Christmas and New Year’s) – among other things! Please visit https://www.northampton.edu/about/working-at-ncc/employee-benefits/index.html for more details on the full array of benefits.

Title IX

Please visit www.northampton.edu/titleix for information on the College's Title IX Policy, Title IX Coordinator and Deputies, contact information and resources.

Availability of Annual Security and Fire Safety Report

The Annual Security and Fire Safety Report is currently available online. Click here to view. The report contains information regarding campus safety and security including topics such as : campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the College will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Non-Campus buildings or property owned or controlled by the College or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years. A paper copy will be provided upon request. If you would like to receive a paper copy of the Annual Security and Fire Safety Report, stop by the NCC Public Safety Office at 3835 Green Pond Road, Bethlehem, PA 18020 or request that a copy be mailed to you by calling 610.861.5588 or emailing [e-mail].

We appreciate your interest in employment at Northampton Community College and wish you the best in your career search.