Program Officer

Davita Inc.; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

A leading nonprofit organization is seeking a Program Officer to oversee the Unaccompanied Children's Crisis Assistance Program. This role involves supervising caseworkers, coordinating with various teams, and ensuring quality service delivery. The ideal candidate will have a strong background in behavioral sciences and case management, and must be fluent in both Spanish and English. Opportunities to impact the lives of vulnerable children are significant, as this role directly contributes to their safety and well-being.

Benefits

Paid time off

Health insurance

Retirement plans

Mental health support

Qualifications

• Minimum one year supervisory experience required.
• Experience with case management for unaccompanied children is a must.
• Self-motivated with effective time management skills.

Responsibilities

• Supervise Senior Caseworkers for quality case management services.
• Coordinate referrals and community trainings.
• Ensure timely and accurate reporting on project data.

Skills

Fluency in Spanish

Fluency in English

Communication skills

Problem-solving skills

Data analysis

Education

Master's degree in behavioral sciences, human services, or social services

Bachelor's degree with 3+ years relevant experience

Tools

MS Office

Teams

Zoom

Job description

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), operating in more than 40 countries and 29 U.S. cities. We help people to survive, reclaim control of their future, and strengthen their communities. IRC employees deliver lasting impact by restoring safety, dignity, and hope to millions. If you're a solutions-driven, passionate change-maker, join us in positively impacting lives worldwide for a better future.

This job posting was opened on June 11, 2025. Please note that we will prioritize candidates who are current IRC (and recently employed by IRC) staff before considering external applicants.

Background:

The IRC's Resettlement, Asylum, and Integration (RAI) department creates opportunities for refugees and vulnerable migrants to gain stability and control of their future. RAI serves over 100,000 individuals annually through programs focused on five core outcomes: Health, Safety, Economic Wellbeing, Education, and Power.

Scope of Work:

The Program Officer oversees IRC's Unaccompanied Children's Crisis Assistance Program (UCCAP), a 12-month, privately funded program supporting children and young adults (0-21) who entered the U.S. unaccompanied. The Program Officer is responsible for ensuring project deliverables, supervising Senior Caseworkers, coordinating with the Operations Manager and Data Coordinator, engaging stakeholders, conducting outreach and trainings, and supporting crisis interventions. The role requires proactive work and independence to meet project goals in a dynamic environment.

Major Responsibilities include but are not limited to:

• Supervise Senior Caseworkers to ensure quality case management services.
• Monitor service provision, review documentation, and ensure policies are followed.
• Develop Standard Operating Procedures and workflows.
• Act as escalation point for complex cases and liaise with child welfare and law enforcement agencies as needed.
• Ensure onboarding and ongoing training for case managers.
• Coordinate with Data and Operations teams to track project data and manage the program budget.
• Monitor indicators and outcomes, providing updates to stakeholders.
• Build partnerships with internal and external stakeholders.
• Coordinate referral pipelines and community trainings.
• Lead community of practice facilitation.
• Conduct community mapping and develop referral networks.
• Ensure timely and accurate reporting.
• Foster teamwork, especially in remote settings.
• Maintain understanding of trauma-informed and safeguarding principles.
• Ensure confidentiality of children and cases.
• Manage a small caseload as needed and perform other duties.

Job Requirements:

• Master's degree in behavioral sciences, human services, or social services plus at least 1 year supervisory and case management experience, or Bachelor's degree with 3+ years relevant experience.
• Minimum one year supervisory experience.
• Fluency in Spanish and English, both written and verbal.
• Experience with case management for unaccompanied children.
• Excellent communication skills.
• Ability to manage complex client situations with safety and protection principles.
• Experience with data analysis and report writing.
• Knowledge of community social service systems and referral mapping.
• Experience working in diverse global contexts.
• Self-motivated with problem-solving skills and effective time management.
• Proficiency in MS Office, Teams, Zoom, and other platforms.

Working Environment:

• Variable hours including evenings and weekends as needed. Private workspace required.

Compensation: Pay ranges are based on location, experience, and internal factors. Exact offers depend on individual qualifications.

Equal Opportunity Employer: IRC considers all applicants based on merit without discrimination.

US Benefits: Competitive benefits include paid time off, health insurance, retirement plans, disability and life insurance, and mental health support.

Standard of Professional Conduct: IRC staff adhere to the IRC Way - our Code of Conduct emphasizing Integrity, Service, Accountability, and Equality.