Program Officer

NYC Department of Social Services; New York (NY); On-site; USD 84,000 - 98,000; Full time

Job summary

An established industry player is on the lookout for a dedicated Program Officer to join their Office of Program Management & Sustainability. This role is crucial in enhancing community-based services that support families in need across NYC. The ideal candidate will have a strong background in program management, data analysis, and a commitment to racial equity and social justice. You will be responsible for overseeing contracts, collaborating with stakeholders, and ensuring high-quality service delivery. This is an exciting opportunity to make a significant impact in the lives of families and contribute to systemic improvements in child welfare and community support services.

Benefits

Public Service Loan Forgiveness

Diverse and Inclusive Work Environment

Professional Development Opportunities

Qualifications

• Master's degree in relevant field required; doctorate preferred.
• Experience in program management and data analysis essential.

Responsibilities

• Oversee contract management and program oversight for various initiatives.
• Support program development through data collection and stakeholder collaboration.

Skills

Data Analysis

Program Management

Racial Equity Awareness

Stakeholder Engagement

Presentation Skills

Contract Management

Education

Master's Degree in Social Science

Doctorate Degree in relevant field

Tools

Microsoft Office Suite

Google Workspace

Survey Monkey

Airtable

Job description

THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $84,981.00 - $97,728.00.

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services and provides subsidized childcare vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community.

Within ACS, the Division of Preventive Services (DPS) is a beacon of support to families by connecting them to community-based resources. The division works to provide resources that maintain the safety and wellbeing of families. DPS provides guidance and resources to our contracted providers that strengthen their ability to assess and address the service needs of families.

The Division of Prevention Services (DPS) and ACS are seeking an outstanding candidate to serve as a Program Officer for the Office of Program Management & Sustainability (OPMS) team. DPS and its network of contracted providers deliver community-based services across NYC to improve safety, wellbeing, and permanency for thousands of families each year. DPS focuses on system improvement, innovation, and strategy initiatives that require collaboration with major stakeholders to address urgent or emerging provider and family needs, city or state mandates, and high priority strategic goals of ACS leadership.

The Office of Program Management & Sustainability (OPMS) is committed to strengthening prevention services for children, families, and communities through collaborative program management and strategic initiatives that leverage innovation, data and research, and human-centered design. The team’s work seeks to enhance racial equity, incorporate multi-stakeholder voices, and elevate family choice. OPMS is charged with overseeing a coordinated implementation of evidence-based and research-informed prevention service models; designing a robust and consistent system to monitor and support programs’ sustained alignment to service model fidelity, contractual expectations, and ACS standards for service delivery; and partnering with contracted providers to ensure services are high quality and socially just, including the development of meaningful race equity plans at each provider agency. OPMS is seeking exceptional candidate to serve as a Program Officer on the team.

The role and responsibilities of Program Officers include, but are not limited to:

1. Oversee the contract management functions for a portfolio of programs that include fiscal and programmatic activities. Program Officers are responsible for ongoing review and approval of program and model-purveyor budgets and invoices, providing program oversight and ongoing measurement of contract requirements. Ideal candidate will have excellent excel skills to support these functions.


2. Support program development and management via quantitative and qualitative data collection. Leverage system-wide and program-specific data, monitor and assess outcomes of service delivery, conduct site visits, facilitate ongoing feedback and collaboration from families being served, and have ongoing collaboration with all stakeholders in alignment with sustainability derived from best practices and/or implementation science.


3. Build strong understanding of prevention contract expectations, ACS standards for prevention service delivery, and service model fidelity to promote integration and coordination of high-quality services delivered to families and overall system performance in collaboration with external trainers and ACS’ Division of Policy, Planning, and Measurement (DPPM).


4. Bring a racial equity and social justice lens to the work and help drive and support program initiatives that promote equity, accessibility, and economic mobility, ensuring families are at the center of all decision making.


5. Prepare documents, make presentations, and facilitate goal-oriented meetings with key stakeholders to generate buy-in, improve the quality of families’ experiences and circumstances, and effectively manage projects and workstreams.


6. Facilitate and manage learning cohorts among model developers and contracted provider staff implementing the same model in order to strengthen practice, address challenges, and share lessons learned.


7. Represent DPS in internal and external working groups.

Note: Multiple Program Officers are needed for various programs as described below. Selected candidates for Program Officer will be reporting to one of the Directors on Community Based Strategies who each oversee a portfolio of various prevention programs. Applicants will be considered based on their tailored resumes/cover letters to indicate interest and experience and/or expertise in one or more of the following:

1. Special Medical Prevention Programs serve families in which a parent and/or child have medical needs and strive to reduce safety factors and risk elements within the family, which, if left unaddressed, would warrant foster care placement. The model is designed to connect families to long-term supports and services that can be sustained once participation in the prevention program has ended. Additionally, Special Medical assists terminally ill parents in identifying future permanency resources and preparing for the transfer of custody of their children.


2. Center-Based Respite Program is a prevention program that provides short-term, temporary residential care to children, ages 0-14 years. The program operates 24 hours a day, seven days a week, 365 days per year. Respite services are designed to temporarily relieve parents and caregivers with an emergency or an unexpected demand on the family that impedes the ability to care for children; or there is a need for additional support to maintain or restore family functioning; or the needs of the child require the additional services, support, or structure available in these settings. These services intend to mitigate the risk of placement into foster care.


3. Family Treatment and Rehabilitation Programs (FT/R) are prevention programs that serves families where mental health and/or substance misuse are a primary concern and placing children at risk of foster care placement. The FT/R model utilizes a team approach to assess, diagnose, and treat each family member’s needs by providing clinical interventions in the home and/or the provider’s office. This clinical diagnostic team (CDT) is composed of a licensed mental health professional, Credentialed Alcoholism Substance Abuse Counselor (CASAC) or Credentialed Alcoholism and Substance Abuse Counselor-Trainee (CASAC-T), supervisors, and case planners, who work collaboratively to support families towards long-term stabilization.

Additionally, Program Officers will temporarily be assigned to the support on the oversight of a resettlement contract. The duties would include ensuring that contractor delivers the following services:

1. Housing is provided to asylum seekers for one year which will include rent, security deposits, utilities, and furniture. If needed, contractor will identify housing and enter into lease agreements with landlords.


2. Contractor provides case management and legal services, including translation and interpretation, to help asylum seekers apply for asylum, work authorization, etc.


3. Contractor is providing direct cash assistance to asylum seekers to ensure they have resources for food, transportation, and personal care, including access to medical care.

ADDITIONAL INFORMATION:

Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.

TO APPLY:

1. Please go to www.cityjobs.nyc.gov or www.nyc.gov/ess for current NYC employees and search for Job ID # 699694.
2. NO PHONE CALLS, FAXES OR PERSONAL INQUIRIES PERMITTED.
3. NOTE: ONLY CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.

CITY RESEARCH SCIENTIST - 21744

Minimum Qualifications

1. For Assignment Level I (only physical, biological and environmental sciences and public health) A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health.

To be appointed to Assignment Level II and above, candidates must have:

1. A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or
2. A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in "2" above. Two years as a City Research Scientist Level I can be substituted for the experience required in "1" and "2" above.

NOTE:
Probationary Period
Appointments to this position are subject to a minimum probationary period of one year.

Preferred Skills

Experience with and comfortable using the following computer programs: Microsoft Office Suite (Word, Outlook, Excel, Teams, Power Point, Publisher, Visio, IE) Adobe Acrobat Google Workspace (Docs, Sheets, Forms, Chrome) Survey Monkey (or other survey program), Airtable.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.