Program & Network Manager

Vizient, Inc.; Chicago (IL); On-site; USD 69,000 - 116,000; Full time

Job summary

Vizient, Inc. in Chicago seeks a Program Manager to coordinate Pharmacy Network programs, initiatives, and meetings, strengthening client engagement and delivering high‑quality experiences.

You will build relationships with healthcare pharmacy leaders, manage activities, and collaborate with cross‑functional teams to ensure timely execution and operational excellence. You will leverage data, technology, and continuous improvement practices to enhance program effectiveness, client satisfaction,

Qualifications

• 2+ years of relevant experience required.
• Healthcare industry experience preferred.
• Strong interpersonal and client-service skills, including senior leaders and cross-functional collaboration.
• Ability to independently coordinate multiple projects and meet deadlines.
• Excellent organizational, problem-solving, and written/verbal communication skills.
• Experience with Salesforce or other CRM platforms preferred.
• Proficiency with Microsoft Office apps and data reporting.
• Experience using digital meeting platforms and approved AI technologies.
• Willingness to travel.

Responsibilities

• Coordinate and execute Pharmacy Network programs, initiatives, and meetings with plans, timelines, and deliverables.
• Serve as primary contact for Pharmacy Network clients, including health-system leaders.
• Plan and coordinate virtual and in-person meetings, including logistics and content.
• Monitor participation, onboarding, and engagement to identify opportunities and improve retention.
• Collaborate with cross-functional teams to align resources and ensure seamless execution.
• Maintain client and program data in Salesforce; prepare engagement and performance reports.
• Coordinate client communications, newsletters, materials, and digital resources.
• Manage program calendars and support budget forecasting and expenses.
• Identify opportunities to streamline workflows and standardize processes.
• Utilize approved AI and digital tools to support communications and reporting with oversight.

Skills

Client relations

Project coordination

Cross-functional collaboration

CRM experience

MS Office proficiency

AI tools usage

Travel willingness

Communication skills

Education

MBA desired

Relevant degree preferred

Tools

Salesforce

MS Office (Excel, PowerPoint, Outlook, Copilot, Teams)

AI meeting tools

Job description

When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary:

In this role, you will coordinate and execute Pharmacy Network programs, initiatives, and meetings that strengthen client engagement and deliver high-quality experiences. You will build relationships with healthcare pharmacy leaders, manage program activities, and collaborate with cross-functional teams to ensure timely execution and operational excellence. You will leverage data, technology, and continuous improvement practices to enhance program effectiveness, client satisfaction, and organizational efficiency.

Responsibilities:

• Coordinate and execute assigned Pharmacy Network programs, initiatives, and meetings, including project plans, timelines, deliverables, resources, and follow-up activities.
• Serve as a primary point of contact for Pharmacy Network clients, including chief pharmacy executives and health system pharmacy leaders, to address needs, facilitate onboarding, and connect clients with relevant resources.
• Plan and coordinate virtual and in-person meetings, including scheduling, registration, logistics, speaker coordination, content preparation, continuing education, communications, and post-meeting activities.
• Monitor client participation, satisfaction, onboarding, and engagement to identify outreach opportunities and coordinate activities that strengthen relationships and retention.
• Collaborate with cross-functional teams, including meeting planning, continuing education, communications, analytics, technology, and subject-matter experts, to align resources and ensure seamless program execution.
• Maintain accurate client and program information in Salesforce or other approved CRM systems, and prepare reports summarizing engagement, participation, satisfaction, and program performance.
• Coordinate client communications, newsletters, meeting materials, community platform content, and digital resources to ensure accuracy, timeliness, and alignment with program objectives.
• Manage program calendars, support budget forecasting, monitor meeting expenses, and coordinate operational activities to ensure accurate and timely completion.
• Identify and implement opportunities to streamline workflows, standardize processes, improve efficiency, and enhance the client experience.
• Utilize approved AI and digital tools to support communications, information synthesis, meeting preparation, reporting, and routine workflows while maintaining appropriate oversight and data confidentiality.

Qualifications:

• Relevant degree preferred. MBA desired.
• 2 or more years of relevant experience required.
• Healthcare industry experience preferred.
• Strong interpersonal, relationship management, and client service skills, including the ability to collaborate effectively with senior leaders and cross-functional teams.
• Demonstrated ability to independently coordinate multiple projects, prioritize competing deadlines, anticipate needs, and drive activities through completion.
• Excellent organizational, problem-solving, and written and verbal communication skills, with strong attention to detail and sound judgment.
• Experience with Salesforce or other CRM platforms preferred.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Outlook, Copilot, and Teams, with the ability to maintain accurate data, prepare reports, and summarize trends.
• Experience using digital meeting platforms, collaboration tools, and approved AI technologies to improve productivity and workflow efficiency.
• Willingness to travel.

Estimated Hiring Range:

At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $68,500.00 to $116,300.00.

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.