PROGRAM MONITORING COORDINATOR

State of Arizona; Phoenix (AZ); On-site; USD 50,000 - 52,000; Full time

Benefits offered by this job

Health insurance

ASRS retirement

Paid vacation and sick leave

Parental Leave

Transit subsidy

Career development

Job summary

The State of Arizona's Department of Economic Security, Division of Developmental Disabilities (DDD), seeks a Program Monitoring Coordinator in Phoenix to support HCBS compliance, contractor oversight, and data-driven program improvement.

You will lead monitoring activities, provide technical assistance to vendors, and coordinate documentation and reporting, ensuring timely audits and quality reviews while upholding licensing and safety requirements.

Qualifications

• Two years of professional experience with developmental disabilities, including residential monitoring.
• Must be able to conduct site visits and provide technical assistance to vendors.
• Ability to research, compile, and analyze data for reports.

Responsibilities

• Act as liaison between vendor and Division, track HCBS audits and attestations.
• Travel statewide to perform on-site monitoring and technical assistance sessions.
• Prepare schedules, final reports, and ensure documentation accuracy.
• Review and approve HCBS monitoring reports and conduct quality reviews.

Skills

Regulatory knowledge

AHCCCS requirements

Data analysis

Communication skills

Tools

Microsoft Access

Excel

FOCUS

Word

Job description

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

PROGRAM MONITORING COORDINATOR

Job Location

Division of Developmental Disabilities (DDD) 4000 North Central Avenue, Phoenix, Arizona 85012

Posting Details

Salary: $50,000.00 - $52,000.00

Grade: 19

Closing Date: November 13, 2026

Job Summary

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team!

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Program Monitoring Coordinator. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Job Duties

• Acts as the Program Monitoring liaison between the vendor and the Division, sends all related correspondence, tracks the status of HCBS rules audits, Self Assessments and Attestations, reviews and approves all plans and supports documentation. Research historical data, build timelines and dispositions regarding Vendor performance and technical assistance provided by the Division.
• Travels to provide technical assistance to vendors and Division staff regarding programmatic and contractual issues. Conducts on-site technical assistance reviews with vendors and coordinates and facilitates technical assistance sessions. Travels statewide to Division Service sites to conduct monitoring activities, which involve direct member contact.
• Completes tracking as needed for AHCCCS Deliverables, completes schedules and ensures accurate documentation on final reports.
• Provides Technical Assistance to Division staff regarding status of submitted reports and corrections. Reviews, approves or disprove HCBS Monitoring reports and completes Quality reviews.

Knowledge, Skills & Abilities (KSAs)

Knowledge in:

• Division regulatory requirements and AHCCCS contractual requirements.
• Service specifications and service delivery sites.
• Qualified Vendor process and contractual requirements and State Statutes and Rules applicable to residential or home and community based services.

Skills In:

• Utilizing web based applications, (e.g., Microsoft Access, Word, Excel, and FOCUS) to manipulate and present data.
• Oral and written communication and conflict resolution skills.
• Analyzing business and service delivery systems.

Ability to:

• Determine priorities, coordinate projects and meet tight deadlines and adapt and be flexible.
• Conduct research with minimal supervision.
• Compile, analyze and interpret data for report preparation.

Selective Preference(s)

The ideal candidate for this position will have:

• A minimum of two (2) years professional experience working with people with developmental disabilities which includes one (1) year of experience monitoring residential settings.

Pre-Employment Requirements

• Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to Driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operated a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) (R2-10-201.11).
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions.
• Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statutes 41-1968 in order to work with children and vulnerable adults.
• Candidates for this position shall be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

Retirement

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us

For questions about this career opportunity, please contact Wendy Browning at 480-273-9918 or [e-mail].

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation, such as a sign language interpreter or an alternative format by contacting 480-273-9918 or [e-mail]. Requests should be made as early as possible to allow time to arrange the accommodation.