Program Monitor

The Salvation Army Southern California; San Francisco (CA); On-site; USD 40,000 - 50,000; Full time

Job summary

The Salvation Army Southern California is seeking a Program Monitor in San Francisco. This role is pivotal for maintaining a safe environment, supporting clients in achieving their personal needs. Duties include observing building access, documenting incidents, enforcing house rules, and conducting regular wellness checks. Applicants must possess a high school diploma, First Aid/CPR certification, and familiarity with issues related to substance abuse. The position involves using office equipment, so proficiency in Microsoft programs is essential.

Qualifications

• High School Diploma or equivalent is required.
• First Aid and CPR certification must be acquired within the first two weeks.
• Experience working with issues of substance abuse and mental illness is preferred.

Responsibilities

• Observe all persons entering and exiting the building.
• Document and report incidents and daily activities.
• Enforce house rules and procedures.

Skills

Bilingual in Spanish

Organizational skills

Proficiency with Microsoft programs

Integrity to handle sensitive information

Ability to work with diverse populations

Knowledge of co-occurring disorders

Education

High School Diploma or equivalent

First Aid and CPR certification

Tuberculosis clearance

Tools

Modern Office Equipment

Job description

Overview

The Program Monitor helps maintain a safe and peaceful environment where clients can begin addressing their personal needs. This frontline role is responsible for ensuring the safety, integrity, and security of the Center while documenting daily activities. The position also supports overall program operations through essential administrative tasks.

Duties And Responsibilities

• Observe all persons entering and exiting the building
• Document, inform, and report all incidents and daily activities that occur during the shift
• Answer the main facility telephone, take messages, and/or direct callers as appropriate
• Facilitate Medication Observation according to policy and procedure
• Support searches in the residence for contraband
• Enforce house rules, procedures, and protocols for clients
• Distribute sorted client mail as outlined in the procedure
• Perform regular security and wellness checks throughout the facility
• Assist in emergency disaster responses and emergency drills
• Respond to all incidents
• Assist other departments of the center to prevent disruption of operations
• Assist in the admissions and exits of clients as directed by the Program Director
• Assist with sanitization of program high-touch surfaces to maintain a healthy and safe program facility
• Other related duties as required

Education And Experience

• High School Diploma or equivalent (required)
• First Aid and CPR certification (within first fourteen days of employment – company provided)
• Tuberculosis clearance (within first seven days of employment – company provided)
• Experience and ability to work successfully with issues of substance abuse, mental illness, and other potential barriers to self-sufficiency

Skills And Abilities

• Bilingual in Spanish (preferred)
• Proficiency with Microsoft programs
• Integrity to handle sensitive information in a confidential manner
• Excellent organizational skills and ability to multi‑task with follow‑through
• Culturally competent and able to work with a highly diverse population
• Knowledge of co‑occurring disorders and trauma‑informed environment

Equipment Used

• Modern Office Equipment and Relevant Software

Physical Requirements

• Ability to lift up to 25 lbs. (usually file boxes)

ADA Statement

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

At‑Will

Any employment relationship with this organization is of an “at‑will” nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this “at will” employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.