Program Mgr Social Media

Staples Advantage Canada; Framingham (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible PTO (22 days)

Holiday schedule (7 observed paid holidays)

Online and Retail Discounts

Company Match 401(k)

Physical and Mental Health Wellness programs

Job summary

Staples Advantage Canada in Framingham seeks a Social Media Coordinator to drive engaging digital content on platforms like TikTok and Instagram. The role requires strong writing skills and experience with social media management tools.

With a focus on brand storytelling, you will manage content calendars, collaborate with teams, and monitor engagement metrics. Staples promotes an inclusive culture and offers flexible PTO alongside various discounts and benefits.

Qualifications

• 4–6 years of experience in social media, digital marketing, or communications.
• Experience managing content calendars and coordinating campaigns.
• Familiarity with social media platforms such as TikTok, Instagram, LinkedIn.

Responsibilities

• Manage and maintain the social content calendar across campaigns.
• Adapt campaign messaging into engaging social copy.
• Monitor social performance and engage with communities.

Skills

Social media management

Content creation

Writing and editing

Analytical skills

Education

Bachelor's degree in Marketing, Communications, or related field

Tools

Hootsuite

Sprout

Job description

Our marketing team is charged with an important task – sharing our Staples story. We use customer data and analytics to help us understand and improve our customers’ experiences, drive customer retention, and encourage brand loyalty. Our team is diverse, with skillsets and responsibilities ranging from graphic design, content creation and performance marketing to internal communications and loyalty & rewards programs. We work together to provide expertise and guidance, so that the Staples brand is well represented in all areas.

What you will be doing:

• Manage and maintain the social content calendar across campaigns, promotions, and brand storytelling
• Adapt campaign messaging into engaging, platform‑specific social copy
• Partner with Brand, Creative, Marketing, and PR teams to ensure alignment of assets and timelines
• Coordinate publishing across channels, ensuring posts go live accurately and on schedule
• Support creation of social‑first content, including short‑form video and trend‑based formats
• Schedule and publish content across platforms such as TikTok, Instagram, and LinkedIn
• Draft and edit content aligned with brand voice and platform best practices
• Monitor social performance and proactively flag opportunities or issues
• Engage with social communities through comments and participation in relevant conversations
• Monitor trends and cultural moments to identify engagement opportunities
• Support influencer, creator, and partner collaborations
• Track performance metrics and assist with reporting
• Maintain content calendars, trackers, and documentation
• Collaborate cross‑functionally to support campaigns and initiatives

What You Bring to the Table:

• Strong passion for social media, digital content, and emerging trends
• Excellent organizational skills and attention to detail
• Strong writing and editing skills, especially for short‑form content
• Ability to manage multiple deadlines in a fast‑paced environment
• Collaborative mindset and ability to work across cross‑functional teams
• Experience creating social content, including short‑form video, is a plus

Basic Qualifications:

• Bachelor’s degree in Marketing, Communications, Journalism, or related field
• 4–6 years of experience in social media, digital marketing, content coordination, or communications
• Experience with social platforms such as TikTok, Instagram, LinkedIn
• Experience managing content calendars and coordinating campaigns
• Familiarity with social media management tools such as Hootsuite, Sprout, or similar

Preferred Qualifications:

• Experience in retail, B2B, or brand marketing environments
• Experience supporting influencer, creator, or partner campaigns
• Experience with analytics, reporting, or social listening tools

We Offer:

• Inclusive culture with associate‑led Business Resource Groups
• Flexible PTO (22 days) and holiday schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.