Senior Operations Manager (Operations Manager I)

DHL Supply Chain; Memphis (TN); On-site; Confidential; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Prescription coverage

Stock Purchase Plan

General Bonus Plan

401K

PTO

Job summary

DHL Supply Chain is seeking a Senior Operations Manager to oversee multi-site warehouse operations with a national salary range of $85,000–$100,000. The role requires leading three supervisors across dispersed locations, driving safety, efficiency, and on-time order fulfillment while traveling ~50% among sites in IL, TN, and AZ.

Ideal candidates will bring 2+ years in management, 1+ year in logistics, and some P&L/project management experience.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum 1+ years logistics industry experience.
• Minimum 2+ years in a supervisory or management role.
• Experience with P&L management and project management preferred.

Responsibilities

• Lead, motivate and develop Supervisors and indirect reports, building an inclusive team culture.
• Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to boost productivity and reduce costs.
• Uphold health and safety regulations and promote a culture of safety.
• Compile KPI reports on productivity, accuracy, and other metrics to guide decisions.
• Foster open communication across leadership and associates to ensure transparency and alignment.
• Collaborate with HR and site leadership to hire Supervisors and select top talent aligned with values and requirements.
• Coordinate with cross-functional teams to ensure timely fulfillment of customer orders.
• Partner with customers to address concerns and drive exceptional customer satisfaction.

Skills

Leadership

Coaching

Team development

Analytical thinking

Organizational skills

Prioritization

Communication

Problem solving

Education

Bachelor's degree or equivalent experience

Job description

We are seeking an internal DHL candidate for this posting. This role requires a highly capable and results-driven leader with strong expertise in ETQ, OMS, and Safety programs. Additional experience in Logics, Security, BCM, Universal Waste, Go Green initiatives, Tier 2 reporting, and Smart OPS is strongly preferred. The successful candidate will provide leadership and strategic oversight to three supervisors across three geographically dispersed locations, requiring approximately 50% travel between Channahon, IL; Memphis, TN; and Waddell, AZ.

Given the multi-site scope and operational complexity of the position, the ideal candidate must possess strong analytical, organizational, and prioritization skills. They should be able to effectively manage competing demands, drive compliance and operational excellence, support site-level initiatives, and ensure consistent execution of key programs across all locations while maintaining high standards of performance, accountability, and responsiveness.

Senior Operations Manager (Operations Manager I)

The Sr. Operations Manager (Operations Manager I) role has a national salary range of $85,000 - $100,000.

For roles within California and Washington the range is $85,000 to $110,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan, 401K and a generous PTO policy.

As a Senior Operations Manager (Operations Manager I) at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management – you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our team, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics.

With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space.

Job Description

• Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.
• Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency.
• Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
• Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts.
• Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.
• Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements.
• Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations.
• Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction.

Required Education And Experience

• Bachelor's degree or equivalent experience, preferred.
• 1+ years logistics industry experience, required.
• 2+ years of experience in a supervisory or management role, required.
• Experience with P&L management, objective setting, and project management, preferred.

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.

Our Organization is an equal opportunity employer.