Program Manager - Wellness Center

The People Concern; Los Angeles (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical coverage

Vision and Dental

Life Insurance

403(b) Retirement plan

Employee Assistance Program (EAP)

Job summary

The People Concern seeks a Wellness Center Program Manager to oversee the 1301-DT Wellness program in Los Angeles. You will supervise clinicians, manage intake for community referrals, and ensure services meet funder and agency standards.

You will collaborate with leadership, monitor program performance, and supervise staff to deliver high-quality mental health services in a busy center setting.

Qualifications

• Master’s degree in Social Work, Psychology, or a related field from an accredited university.
• Valid registration and licensure with the California Board of Behavioral Sciences.
• Must have at least 1000 clinical hours accrued towards licensure.
• LPS Designated to participate in crisis management for 5150 holds for FSP Clients.

Responsibilities

• LPS designation to participate in initiating 5150 involuntary psychiatric holds and lead crisis management.
• Assist in recruitment, selection, training, supervision, and evaluation of direct service staff
• If 2 years post-licensure, participate in clinical supervision of Master’s level staff that are BBS Registered.
• Monitor administrative aspects of the DMH contracted OCS program and contract, including billing and contract maximization.
• Complete required reporting to funders as outlined by contract requirements
• Ensure clinical and mental health staff documentation and data collection is complete, timely, accurate, and current
• Provide individual and team supervision, support, and performance evaluations for all assigned staff
• Collaborate with Quality Assurance for staff orientation, training and audit preparedness
• Ensure adherence to funding source contract and performance standards
• Maintain knowledge of community resources to provide services to clients
• Represent agency at funding partner or collaborative meetings

Skills

Project management

Team-building

Training

Time management

Organizational skills

Communication

Crisis management

Education

Master’s degree in Social Work, Psychology, or related field

California Board of Behavioral Sciences licensure

1000 clinical hours towards licensure

LPS designated to initiate 5150 holds (FSP clients)

Job description

Role: Program Manager

Reports to: Program Director

Program: 1301-DT Wellness

Department: Mental Health

Location: Wellness Center - 345 S. San Pedro Street, Los Angeles, CA 90013

Schedule: Monday - Friday, 8am - 4:30pm

Status: Full-time/Exempt/Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Summary:

In collaboration with the Wellness Center Director and other team leadership, the Wellness Center Program Manager will oversee the Wellness Center program for adults. The Program Manager will monitor and ensure that the Wellness Center provides high-quality services that meet or exceed required contract, funder, and agency standards. The Program Manager will also provide administrative supervision for clinicians and direct practice case managers. The Wellness Center Program Manager will additionally function as an intake coordinator for community members seeking services.

Essential Duties and Responsibilities:

• LPS Designated to participate in initiating 5150 involuntary psychiatric holds and takes the lead with crisis management.
• Assist in recruitment, selection, training, supervision, and evaluation of direct service staff
• If 2 years post-licensure, participates in the clinical supervision of Master’s level staff that are BBS Registered.
• In collaboration with supervisor, monitor all administrative aspects of agency’s Department of Mental Health (DMH) contracted OCS program and contract, including billing and contract maximization in compliance with contract goals and outcomes in a timely manner.
• Complete required reporting to funders as outlined by contract requirements
• Ensure all clinical and mental health staff documentation and data collection is complete, timely, accurate, and current in agency records and electronic databases
• Provide individual and team supervision, support, and performance evaluations for all assigned staff
• Collaborate with Quality Assurance to ensure proper staff orientation, training and audit preparedness for all clinical and mental health contracts
• Ensure adherence to funding source contract and performance standards
• Maintain a current, thorough knowledge of community resources and utilize these to provide services to clients
• Effectively represent agency at funding partner or collaborative meetings

Qualifications:

• Master’s degree in Social Work, Psychology, or a related field of study from an accredited university
• Valid registration and licensure with the California Board of Behavioral Sciences
• Must have at least 1000 clinical hours accrued towards licensure
• LPS Designated to participate in crisis management team to initiate 5150 involuntary psychiatric holds for FSP Clients.
• Willingness to supervise program student interns as a Field Instructor and/or provide individual or group supervision to Masters-Level Staff.
• Outstanding clinical review skills
• Strong training, project management, and team-building skills
• Able to behave with sensitivity, tact, politeness and responsiveness with staff and clients
• Detail oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, and computer skills
• Knowledge of trauma informed services, housing first and harm reduction methodologies.
• Experience providing administrative and clinical supervision
• Experience working with people living with mental illness and/or substance abuse
• Current, valid California Driver’s license with an acceptable driving record and reliable vehicle.

Preferred Qualifications:

• Contract and quality assurance experience
• Proficient in Microsoft Word, Outlook, Excel, PowerPoint, and database applications

Work Environment:

• Combination of field and office environment
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• On occasion walk or drive to different local sites
• Will necessitate working in busy and loud environments
• Will be exposed to elements like cold, heat, dust, noise and odor
• May need to bend, stoop, twist and sit throughout the day