Program Manager- Waiver Services

Jobless; Fort Wayne (IN); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

EAP (employee assistance program)

YOU Day

Flexible schedules

PTO & Paid Holidays

Simple IRA plan

Mileage & expense reimbursement

Dental, Vision & Life Insurance

Relias training platform

Recognition awards

Local discounts

Job summary

Sky Point Social Services seeks a dedicated Waiver Program Manager to oversee a caseload and lead Direct Support Professionals in delivering person-centered services under the Indiana Medicaid Waiver. The role focuses on compliance, documentation, and client advocacy to help individuals achieve their goals.

The position is office-based Monday–Thursday with Fridays as remote work days, offering a collaborative, community-focused culture and opportunities for professional growth within a

Qualifications

• Bachelor’s degree in Human Services or related field.
• Two years of comparable work experience preferred.
• Knowledge of Indiana Medicaid Waiver services preferred.
• Experience supervising staff preferred.
• Strong knowledge of common online systems (Google Suite, Therap, Relias, BambooHR) preferred.

Responsibilities

• Supervise, train, and guide staff in line with regulations and policy.
• Participate in development of each client’s PCISP with interdisciplinary team.
• Complete documentation daily, weekly, monthly, and yearly as required.
• Audit client files and ensure overall compliance for the caseload.
• Maintain client files per standards and protocol.
• Communicate professionally with families, Case Managers, and providers.

Job description

Sky Point Social Services is looking for a dedicated and experienced Waiver Program Manager to join our team! We offer an inclusive work culture, a rewarding job experience, and the opportunity to make a meaningful impact in the community. This position is office-based Monday–Thursday, with Fridays designated as remote work days.

CULTURE

Sky Point Social Services is named one of 2026 Best Places to Work in Indiana, which recognizes organizations with strong workplace culture and high employee satisfaction. This recognition reflects the heart, dedication, and care our staff bring to one another and to the people we serve every single day!

At Sky Point Social Services, we cultivate a family-oriented environment, fostering a supportive and welcoming culture for both employees and their families. As a community-focused organization, we actively engage in local initiatives like the Disability Expo, DSANI Buddy Walk, and Allen County Day of Caring to make a meaningful impact. Our small team structure allows us to provide wraparound support, emphasizing collaboration and open communication. We are committed to continuous improvement, encouraging employees to learn, adapt, and innovate. Our staff are the heart of our mission, meeting clients where they are and building meaningful relationships that change lives.

REPORTS TO

Waiver Services Supervisor

POSITION OBJECTIVE

Oversee, manage, and ensure compliance of a caseload of clients alongside other Waiver Program Manager(s). Provide leadership to Direct Support Professionals and ensure practices are in place to meet client's needs. Provide support and advocacy for individuals receiving services through the Indiana Medicaid Waiver.

JOB DESCRIPTION

Waiver Program Managers play a key role in supporting individuals served through Sky Point’s programs. They are responsible for maintaining accurate client files, meeting regularly with clients and staff, and ensuring each client’s needs and goals are being met. Responsibilities include training, supervising, and supporting Direct Support Professionals (DSPs) to deliver meaningful, person-centered services aligned with each client’s PCISP. Waiver Program Managers help foster a supportive, compliant, and engaging environment that promotes quality of care and meaningful outcomes for the individuals we serve.

PRIMARY JOB DUTIES AND RESPONSIBILITIES

• Supervise, train, and provide guidance to the staff in accordance with state and federal regulations and the Sky Point Social Services’ policy and procedure manual.
• Participates as part of an interdisciplinary team in the development of each client’s Person-Centered Individual Support Plan (PCISP).
• Complete daily, weekly, monthly, and yearly documentation as required by Sky Point and state and federal regulations.
• Audit client files and ensure overall compliance of individuals served for the assigned caseload.
• Maintain client files according to standards and protocol established.
• Communicate professionally with families, Case Managers, Behavioral Consultant, health care personnel, schools, landlords, employers, other providers, etc.
• Participate in Sky Point’s Leadership meetings, Waiver team meetings, and other departmental meetings, Annuals, Quarterlies, and other meetings as assigned.
• Conduct phone calls and face‑to‑face check‑ins with individuals served to ensure their needs are being met.
• Advocate for individuals served by understanding the services provided.
• Implement training programs as specified in each client’s PCISP.
• Participate in performance assessments and discipline of assigned staff.
• Assist in the hiring, onboarding, orientation, and training of new Direct Support Professional(DSPs) hires.
• Assist staff in planning and implementing community‑based, age‑appropriate, recreational activities for the clients.
• Implement the required training protocol for new and existing staff.
• Build relationships with staff and perform job shadows on a regular basis.
• Regularly complete ongoing department and company improvement plans and projects.
• Report any suspected abuse, neglect, or exploitation to the supervisor or department head.
• Maintain employment‑required documentation (current auto insurance, driver’s license), certification (i.e., Adult and Pediatric First Aid, CPR, and AED), and training (OSHA, Abuse & Neglect, etc.) as required to comply with federal, state and program requirements and standards.
• Must maintain good attendance throughout employment.
• Comply with all standards to assure the health and safety of all individuals.
• Perform other duties as assigned.

QUALIFICATION AND EDUCATION

• Preferred Bachelor’s degree in a Human Service or related field and two years of comparable work experience.
• Preferred knowledge of the Indiana Medicaid Waiver and its services.
• Preferred experience in supervising and leading employees
• High level of knowledge and efficiency in online systems (such as Google Suite, Therap, SureMobile Company Mileage, ExtendedReach, Relias, Home and Community Support Professional Training, BambooHR, BDS, etc.)
• Must be an independent worker and efficient in tasks with little oversight.
• Knowledge of basic mathematics and simple budget management.
• Serve as a member of the Sky Point Leadership Team and exhibit qualities of a leader.
• Must possess a commitment to the belief that all people have the right to dignity, respect, opportunity and full community inclusion.
• Must have a philosophy that is consistent with the Mission, Vision, and Core Values of the organization

TOTAL REWARDS

Well-Being & Support

• Employee Assistance Program (EAP): Up to 6 free therapy sessions per year for staff and immediate household members.
• "YOU Day": A personal day off to relax and recharge.
• Flexible Schedules: Encouraging a healthy work-life balance.
• Bereavement Leave: Support during times of loss.
• FMLA: Available to qualifying employees.
• Birthday Float Day: A personal paid day off in your birthday month

Time Off

• Paid Time Off (PTO) & Sick Leave: Accrued for vacations and personal needs.
• Paid Holidays(13)

Financial Wellness

• Simple IRA Plan: Retirement savings plan for eligible employees.
• Mileage & Expense Reimbursement: Compensation for job‑related travel and costs.

Health & Insurance

• Dental, Vision & Life Insurance: Coverage options to support you and your family.

Growth & Recognition

• Training Platform (Relias): Access to hundreds of free professional development courses.
• Recognition Awards: Celebrating outstanding contributions.
• Sky Point Swag: Company‑branded apparel and gear to show off your team pride.

Community Perks

• Local Discounts: Special deals at Science Central and the YMCA of Allen County.

ESSENTIAL JOB REQUIREMENTS/FUNCTIONS

1. Employee must be at least (18) years of age.
2. Employee must be able to read and write proficiently.
3. Employee must have and maintain an Indiana driver's license, and proof of good driving record.
4. Employee must be able to successfully complete all required training in the required time allotted.
5. Employee must be physically capable of transferring, assisting with transfers and lifting persons who require physical assistance.
6. Employee must be able to reach and bend as they assist participants with physical activities.