Program Manager, Volunteer & Internship Programs

The Rome Group; St. Louis (MO); Hybrid; USD 63,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Unlimited vacation

Paid family and medical leave

Hybrid work community

Remote work reimbursement

Job summary

Abortion Action Missouri is seeking a Program Manager to lead our Clinic Support volunteer program and launch a new organization-wide internship program. This hands-on role will manage approximately 50 volunteer leads and design scalable systems across Missouri.

You will recruit, onboard, train, and retain volunteers and interns, strengthen communications, and collaborate with clinics and colleges to grow programs while ensuring a great volunteer and intern experience.

Qualifications

• Experience managing large volunteer programs.
• Ability to design and launch internship programs organization-wide.
• Strong data collection, evaluation, and reporting skills.
• Excellent communication and relationship-building with partners.

Responsibilities

• Lead and strengthen the Clinic Support volunteer program.
• Manage day-to-day operations of Clinic Support volunteers and leads.
• Provide supervision and support to volunteer team leads.
• Set clear expectations for team leads and volunteers.
• Maintain ongoing communication with team leads, addressing scheduling and concerns.
• Build relationships with clinics and community partners to meet needs.
• Recruit, onboard, train, and retain volunteers and leaders.
• Improve onboarding, training, scheduling, documentation, and tracking systems.
• Create onboarding plans to expand Clinic Support into new clinics/regions.
• Foster volunteers’ connection to the organization beyond shifts.
• Develop a growth plan for the volunteer program while preserving their experience.
• Collect feedback and data to identify issues and drive changes.
• Develop an organization-wide internship program and coordinate cross-team support.
• Serve as hiring manager for interns and coordinate placements across teams.
• Supervise interns and ensure consistent management practices and learning opportunities.
• Build relationships with colleges and universities.

Skills

Volunteer management

Program design

Staff coordination

Data tracking

Job description

Program Manager, Volunteer & Internship Programs

Reports to:

Director of Policy and External Affairs

Salary:

$63,000 to $70,000 range

Status:

Full-time, exempt

Location:

St. Louis, Missouri

Benefits:

100% Health (medical, dental, vision) insurance, life insurance, abortion coverage, retirement plan, unlimited vacation, paid family and medical leave, education benefit and professional development opportunities, hybrid work community, remote work reimbursement

About Abortion Action Missouri Abortion Action Missouri (AAM) is dedicated to building and sustaining a constituency that uses the political process to guarantee reproductive freedom for every Missourian. Our mission is to foster and sustain a Midwest movement for control of our bodies, lives, and futures. We envision a world with stigma-free abortion access and reproductive freedom for all. With 80,000+ members, we are the largest statewide grassroots organization working exclusively on reproductive rights issues. Abortion Action Missouri is a grassroots 501(c)(4) advocacy organization. Two additional affiliated organizations help advance Abortion Action Missouri’s mission. The Abortion Action Missouri Foundation (a 501(c)(3)) conducts public education, programming, and research intended to increase public awareness of relevant reproductive health, rights, and justice issues. The Abortion Action Missouri PAC (AAM PAC) is the political action committee that conducts direct electoral work with and for pro-abortion candidates.

The Role

Abortion Action Missouri is seeking a Program Manager to lead two important areas of our work: our Clinic Support volunteer program and a new organization-wide internship program. This is a hands‑on management role for someone who likes building and maintaining strong systems (e.g., volunteer engagement tracking, program evaluation, policies and procedures) as well as working directly with people. The Program Manager will manage the day-to-day work of the Clinic Support program, including supporting and managing approximately 50 volunteer team leads, while also designing and launching an internship program that can support teams across the organization. The person in this role will not simply administer programs that already exist. They will be an integral part of evaluating what is working, what needs to change, and what systems will help both volunteers and interns have a strong experience. They will collect and use data, strengthen communication and training, build relationships with colleges and other recruitment partners across Missouri, and work to grow these programs over time. For Clinic Support, this role will be roughly equal parts management and execution. AAM’s Clinic Support program provides Clinic Escort volunteers at three clinics in the St. Louis region and continues to expand across the state. The Clinic Support program also supports community events. For the internship program, the Program Manager will serve as the program designer and hiring manager while coordinating staff across the organization to support interns’ day to day supervision.

What You’ll Do

• Lead and strengthen the Clinic Support volunteer program
• Manage the day-to-day operations of Abortion Action Missouri’s Clinic Support volunteer program.
• Manage and support volunteer team leads, creating a clear middle layer between individual volunteers and staff.
• Establish clear expectations for team leads, including responsibility for communicating with and supporting the volunteers on their teams.
• Maintain regular communication with team leads and troubleshoot volunteer concerns, scheduling issues, and other program needs.
• Build and maintain strong relationships with clinic and community partners and ensure the program continues to respond to their needs.
• Recruit, onboard, train, and retain volunteers and volunteer leaders.
• Strengthen systems for volunteer communication, onboarding, training, scheduling, documentation, and tracking.
• Help build a replicable onboarding program to grow Clinic Support into new clinics and regions.
• Create opportunities for Clinic Support volunteers to feel connected to Abortion Action Missouri beyond individual volunteer shifts and understand how their work fits into the organization’s broader mission.
• Develop a plan for growing the volunteer program while maintaining a strong volunteer experience.
• Collect volunteer feedback and program data and use it to understand what is working, identify problems, and recommend changes.
• Build and manage an organization-wide internship program
• Design and launch an organization-wide internship program that can support multiple teams and functions at Abortion Action Missouri.
• Develop the infrastructure for the program, including recruitment, hiring, onboarding, orientation, learning opportunities, evaluation, and offboarding.
• Serve as the hiring manager for approximately three to five interns at a time and coordinate placements with managers across the organization.
• Supervise interns directly and facilitate collaboration with supporting staff so that expectations, management practices, and learning opportunities are consistent across the organization.
• Develop relationships with colleges, universities