Program Manager/Victim Advocate

Gang Alternative, Inc.; Miami (FL); On-site; USD 67,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Gap Insurance

Dental Insurance

Vision Insurance

Life and AD&D

Supplemental Insurance

403(b) Retirement with match

Employee Assistance Program

Paid Holidays 11-12

Paid Time Off including Birthday

Professional development

Career growth

Non-profit benefits

Job summary

Gang Alternative, Inc. is seeking a Program Manager/Victim Advocate in Miami to oversee the daily operations of Project SHINE, providing trauma-informed advocacy and case management for Broward County children 0–17 who are crime victims.

The role includes referrals, rapid response, outreach, and grant deliverables. The position requires travel within Broward, occasional evenings or weekends, and strong coordination with schools, law enforcement, and behavioral health providers.

Qualifications

• Masters preferred in social work, counseling, psychology, marriage and family therapy, or related behavioral health field.
• Bachelor’s degree with substantial relevant experience will be considered.

Responsibilities

• Oversee project work plans, service procedures and progress toward serving 75 unduplicated children annually.
• Triage referrals, conduct intake/needs assessment, connect families to services.
• Provide crisis intervention, victim advocacy, case management, and service planning.
• Coordinate with TF-CBT therapists for clinical assessment and referrals.
• Develop referral relationships with schools, law enforcement, and community partners.
• Arrange interpretation and transportation to reduce barriers; offer flexible scheduling for virtual services.
• Enter complete confidential case records in Apricot and support grant reporting and compliance.
• Follow child protection and confidentiality requirements and represent GA professionally.

Skills

Written communication

Confidentiality

Electronic case management

Education

Master’s degree in social work or related field

Bachelor’s degree with substantial relevant experience

Job description

Title: Program Manager/Victim Advocate

Reports to: Chief of Staff

Employment Type: Full- time, Mode of Work: In- person (no remote work)

Work Location: Miami- Dade

Salary Range: $67,000-$70,000 (non-negotiable)

Benefits

• Health Insurance – 100% paid for employee only
• Medical Gap Insurance – 100% paid for employee only
• Dental Insurance – 100% paid for employee only
• Vision Insurance – 100% paid for employee only
• Life and AD&D – 100% paid for employee only
• Supplemental Insurance – Aflac
• 403(b) Retirement plan (with employer match)
• Employee Assistance Program
• 11-12 Paid Holidays
• Paid Time Off, including Birthday and Personal Day
• Professional development opportunities
• Opportunities for career growth
• Non-profit IRS Taxable Benefits

Qualifications And Competencies

• Master’s degree in social work, counseling, psychology, marriage and family therapy, or a related behavioral health field preferred. A bachelor’s degree in a related field with substantial relevant experience will be considered.
• Experience providing therapy to children, youth, or families affected by trauma, violence, abuse, or crime is preferred.
• Experience serving children and families affected by crime, violence, abuse, or trauma, including crisis response, safety planning, advocacy, and case management.
• Experience coordinating a grant-funded program, tracking outcomes, documenting services, and building multidisciplinary partnerships.
• Strong written communication, sound judgment, cultural responsiveness, confidentiality, and proficiency with electronic case management.
• Ability to travel throughout Broward County and work occasional evenings or weekends. English required; Spanish or Haitian Creole preferred.
• Other duties as assigned.

Position Summary

The Program Manager / Victim Advocate oversees daily implementation of Project SHINE and provides trauma-informed advocacy and case management to Broward County children and youth ages 0-17 who have experienced crime victimization. The position manages referrals, rapid response, outreach, partner coordination, service records, and progress toward grant deliverables.

Services are offered at GA's Lauderdale Lakes office, in the community, and through approved virtual platforms.

Essential Duties And Responsibilities

• Oversee project work plans, service procedures, outreach, partner coordination, deliverables, and progress toward serving at least 75 unduplicated children and youth annually.
• Triage eligible referrals, initiate contact within two business days, conduct intake and needs assessment, and connect families promptly to appropriate services.
• Provide crisis intervention, safety planning, victim advocacy, case management, service planning, referrals, resource navigation, and follow-up with children and non-offending caregivers. Assist eligible families in accessing crime victim compensation.
• Coordinate with contracted TF-CBT therapists for clinical assessment and treatment referrals, maintaining clear clinical and advocacy roles.
• Develop referral relationships with schools, law enforcement, juvenile justice agencies, behavioral health providers, and community organizations. Coordinate quarterly outreach and partner activities and support training.
• Arrange interpretation, transportation assistance, flexible scheduling, and approved virtual services when needed to reduce barriers.
• Enter complete, timely, confidential case records and service data in Apricot. Collaborate with Data and Quality Assurance staff on file reviews, outcome monitoring, corrective action, OVC performance reporting, and grant compliance.
• Follow child protection reporting, confidentiality, participant safety, organizational, and funder requirements. Represent GA professionally and perform related duties as assigned.
• Other duties as assigned.

Note

This position may require independent travel between workstation and other sites and errands. Consequently, the incumbent must maintain a valid Driver’s License and insurance coverage on personal vehicle at all times during employment.

Gang Alternative, Inc. is an Equal Opportunity Employer. Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.

Gang Alternative, Inc. is a Drug-Free Workplace