Program Manager, Veterinary Quality

Banfield Pet Hospital; Vancouver (WA); On-site; USD 86,000 - 120,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

401(k) and Roth retirement plans

Paid time off and holidays

Mental health resources

Life insurance

Disability insurance

HSA / FSA

Continuing education allowance

Pet wellness discounts

Job summary

Banfield Pet Hospital is seeking a Program Manager, Veterinary Quality to implement and advance the Quality Program under the VP of Veterinary Affairs. You will ensure compliance with the Mars Quality Management Program and drive strategic communications for the veterinary affairs team.

The role requires onsite presence in Vancouver, WA, with a hybrid schedule (3 days/week) and involves governance, data work, and cross-functional partnership to advance quality priorities.

Qualifications

• Bachelor’s degree in Health Care, Business, Marketing, or Communications preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
• Minimum 6 years of relevant professional experience in project, people or multi-unit management and/or quality improvement.
• PMP or CPM certification preferred.
• Experience presenting to large groups preferred.
• Healthcare background (veterinary or human healthcare, pharmaceutical, etc.) preferred.

Responsibilities

• Lead and align Banfield Quality Program initiatives and governance.
• Oversee SER system operations, updates, troubleshooting and reporting.
• Support field quality activities and enterprise quality initiatives.
• Design and implement quality communications and governance.
• Collaborate with cross-functional teams to advance quality priorities and content.

Skills

Project management

Quality improvement

Change management

Lean Six Sigma

Cross-functional collaboration

Stakeholder communication

Education

Bachelor’s degree in Health Care, Business, Marketing, or Communications

PMP or CPM certification preferred

Tools

HALO SER system

Job description

At MVH, we know that we couldn't have grown into the company we are today without all of our hardworking, talented associates! We value all our associates and we want you to stick around! Career growth and professional development are important, so we want to provide you with opportunities to take on new and exciting roles within MVH!

This position requires an onsite presence in Vancouver, Washington, with a hybrid work schedule (3 days/week).

SUMMARY AND QUALIFICATIONS:

The primary purpose and function of the Program Manager, Veterinary Quality is to implement, embed, and advance the priorities, initiatives, programs, projects and foundational work of the Banfield Quality Program. This will be done under the leadership of the Vice President of Veterinary Affairs, and in partnership with the leadership of the Veterinary Affairs team. This position will ensure the continued compliance and continuous improvement with the Mars Quality Management Program, and strategic and comprehensive communication strategy for the veterinary affairs team.

ESSENTIAL RESPONSIBILITIES AND TASKS:

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Implement, embed, and advance the priorities, initiatives, programs, projects and foundational work of the Banfield Quality Program. Anticipate and overcome project related challenges and ensure deliverables are met.
• Maintain and continuously improve field quality support and data work with a focus on safety event reporting (SER) processes in conjunction with the field support team.
• Ownership of day to day operations of HALO or other SER system, including technical updates, problem solving, troubleshooting, and reporting.
• Administrative and logistic support of the Banfield audit programs and relevant enterprise quality initiatives.
• Design, develop, deploy and continuously improve quality week in conjunction with other team resources.
• Serve as a quality ambassador and provide governance over quality communications.
• Partner with marketing and other cross functional partners to develop client facing content around the Banfield quality journey and priorities.
• Proactively identify opportunities and develop communications plans to reinforce quality program and domains to Central Team Support (CTS) and field (including continual development and expansion of equitable domain).
• Administer and implement the veterinary affairs communication strategy
• Manage and assist with planning for alignment of the quality work with the practice OGSMs.
• Drive continual improvement in veterinary affairs project/program processes including attention to change management needs (utilizing project management skills and lean six sigma).
• Foster and maintain positive relationships with cross-functional teams within the practice.
• Lead by influence with those responsible for specific functions or phases of a program.
• Other job duties as assigned.

EXPERIENCE, EDUCATION AND/OR TRAINING:

• Bachelor’s degree in Health Care, Business, Marketing, or Communications preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
• Minimum 6 years of relevant professional experience in project, people or multi-unit management and/or quality improvement.
• PMP or CPM certification preferred.
• Experience presenting to large groups preferred.
• Healthcare background (veterinary or human healthcare, pharmaceutical, etc.) preferred.

SALARY RANGE:

$85,768 – $120,000

The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, abilities, and education, and may vary depending on location and schedule.

This posting will remain open for a minimum of two weeks or until a sufficient pool of qualified applicants has been received.

BENEFITS:

Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our "Meow-velous" benefits:

• Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered.
• Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*
• Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.*
• Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*
• Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind.
• Company-Paid Short- and Long-Term Disability:Feel secure knowing that if you face a temporary or long-term disability, you'll have financial protection.
• Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs.
• Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds.
• Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition.
• Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.*
• Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.*
• Fertility and Family Building Support: We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options.
• Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving.
• Voluntary Protection Benefits: Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.*
• Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.*
• Identity Protection: Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.*
• Commuter Benefits: Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost-effective.*
• Three Free Optimum Wellness Plans for Pets: We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.*
• Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts on products and services, making life more affordable and enjoyable.*

Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs; Part-time Associates are eligible for those benefits with an asterisk (*).

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location. #FT