Director of Veterinary Quality

Banfield Pet Hospital; Virginia Beach (VA); On-site; USD 132,000 - 201,000; Full time

Benefits offered by this job

Health Insurance

401(k) and Roth retirement plans

Paid Time Off and Holidays

Mental Health Resources

Disability coverage

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Continuing Education Allowance

Parental Leave

Job summary

Banfield Pet Hospital seeks a Director of Veterinary Quality to ensure hospitals in the market meet Banfield quality standards. This role partners with V.P. Veterinary Quality and Area Chiefs of Staff to drive a culture focused on safety, effectiveness, patient care, timeliness, efficiency and equity.

The position involves leading ACOS teams, recruiting doctors, onboarding, and ensuring regulatory compliance across multiple locations. Travel is required to support quality initiatives.

Qualifications

• Doctor of Veterinary Medicine (DVM/VMD) or equivalent.
• Five years practicing in small animal veterinary medicine and surgery.
• Two years’ experience in hospital leadership.
• Five years’ experience in multi-location veterinary management.
• An active veterinary license in good standing is required.

Responsibilities

• Lead care quality across market hospitals and drive Banfield quality standards.
• Recruit, mentor, and develop ACOS and doctor teams.
• Oversee onboarding and mentorship; assess doctor risk and staffing needs.
• Ensure safety, regulatory compliance, and adherence to quality KPIs.
• Travel to markets for hospital visits and performance reviews.
• Manage market medical equipment budget and maintenance.

Skills

Leadership

Veterinary medicine

Recruiting

Budget management

Regulatory compliance

Communication

Strategic planning

Education

DVM/VMD

Job description

At MVH, we know that we couldn’t have grown into the company we are today without all of our hardworking, talented associates! We value all our associates and we want you to stick around! Career growth and professional development are important, so we want to provide you with opportunities to take on new and exciting roles within MVH!

This posting will remain open for a minimum of two weeks from the position posted date.

This role will be based out of Banfield Pet Hospital’s NC East and Coastal Atlanticmarkets.

Salary Range: $132,172 – $200,866 annually.

The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, abilities, and education, and may vary depending on location and schedule.

SUMMARY OF JOB PURPOSE AND FUNCTION

The primary purpose and function of the Director Veterinary Quality is to ensure care delivered in market assigned hospitals meet industry and Banfield quality standards. This position partners with Vice Presidents Veterinary Quality and Area Chiefs of Staff ensuring execution of veterinary initiatives. The Director of Veterinary Quality serves as a champion for quality by communicating, demonstrating and driving a culture that is consistent with our five principles and our 6 domains (safe, effective, patient/client centered, timely, efficient, and equitable) at the market level to optimize results in improved medical care, a better client experience, increased associate engagement and better hospital performance.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within self and team.

• In partnership with the ACOS, drive a successful and growing doctor team through recruiting, gathering referrals, and hiring.

• Ensure the delivery of an exceptional onboarding and mentorship experience. Consult with operational partners on doctor risk, staffing needs and compensation.

• Develop and lead the Area Chiefs of Staff (ACOS) to ensure care delivered in our hospitals meets industry, regulatory, and Banfield quality standards.

• Drive market performance to deliver outstanding, high quality medical care that aligns with the six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care) and meets practice OGSMs related to the delivery of care and quality KPIs.

• Oversee implementation and auditing of medical quality programs, ensuring adoption to help drive success, and consulting with field and hospital leaders as appropriate.

• Work with Field Directors & Hospital Leaders to oversee the safety of clients, associates and pets by ensuring hospitals comply with all safety procedures and regulations

• Work with Field Directors & Hospital Leaders to ensure hospital operations meet all local, state and federal regulations.

• Lead efforts for DEA and radiation safety and compliance.

• Travel to assigned markets and perform regular hospital visits to assess and validate the delivery of care and performance of ACOS and veterinary provider teams.

• Develop productive relationships with veterinary medical colleges to meet the long-term recruiting needs for the practice, partnering with (or serving as) University Liaison and Central Team Support as needed to deliver on these plans.

• Manage the market level medical equipment budget and oversee maintenance and calibration of medical equipment.

• Actively participate in local, state, and national veterinary organizations to cultivate relationships within the veterinary profession (i.e., regulatory boards, vendors, associations, and referral hospitals) to promote a positive image of the practice and Banfield’s brand reputation.

• Other job duties as assigned.

SPECIAL WORKING CONDITIONS

• Ability to work at a computer for long periods of time.

• Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job.

• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.

• Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.

• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.

• Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment.

• The noise level in the work environment is normally moderate.

• Environment where pets are present.

EXPERIENCE, EDUCATION AND/OR TRAINING

• Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree is required.

• Five years practicing in small animal veterinary medicine and surgery practice expertise.

• Two years’ experience in hospital leadership.

• Five years’ experience in multi-location veterinary management.

• An active veterinary license in good standing is required for every state in which they oversee hospitals.

ADDITIONAL REQUIREMENTS

• DEA: Candidate must obtain state-controlled substance and federal DEA within 3 months of employment, unless otherwise required by the state in which working

• USDA: Accredited by the USDA Animal and Plant Health Inspection Service

• Residential: All field leaders are required to live in their market/region

BENEFITS

Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our "Meow-velous" benefits:

• Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We’ve got your essential medical, dental, and vision care covered.

• Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*

• Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.*

• Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*

• Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind.

• Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you’ll have financial protection.

• Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It’s a smart way to manage your budget and take care of your needs.

• Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre‑tax funds.

• Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition.

• Continuing Education Allowance (for Eligible Positions):Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.*

• Back-Up Child and Elder Care & Family Support Resources: When life’s unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.*

• Fertility and Family Building Support: We’re here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options.

• Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving.

• Voluntary Protection Benefits:Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.*

• Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.*

• Identity Protection: Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.*

• Commuter Benefits: Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost-effective.*

• Three Free Optimum Wellness Plans for Pets: We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.*

• Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts on products and services, making life more affordable and enjoyable.*

Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs; Part-time Associates are eligible for those benefits with an asterisk (*).

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

We believe that embracing inclusion and diversity enables us to live our Purpose:

A BETTER WORLD FOR PETS.