Program Manager, Vendor Management, Quality Technology Services

Amazon; Massachusetts; On-site; USD 74,000 - 130,000; Full time

Job summary

Amazon.com Services LLC's Amazon Robotics Quality Technology Services (QTS) seeks a motivated Program Manager to own the full vendor and contract lifecycle across ERP, PLM, Supply Chain Planning, Integration, IT and Data programs.

You will consolidate contracts, manage renewals, coordinate with Global Corporate Procurement and Legal, and drive commercial terms, risk terms, and rate-card negotiations across a multi-vendor environment.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.

Responsibilities

• Own the QTS vendor contract portfolio: maintain a consolidated view of all active contracts, terms, renewal dates, spend commitments, and expiration timelines.
• Proactively track contract renewals and trigger re-evaluation or renegotiation workflows well in advance of expiration.
• Identify opportunities to consolidate contracts across vendors and programs to reduce cost, simplify governance, and improve commercial leverage.
• Partner with Global Corporate Procurement (GCP) on sourcing strategy, competitive bids, preferred supplier programs, and rate card negotiations.
• Work with Legal on contract structuring, MSA/SOW reviews, risk terms, IP provisions, data handling clauses, and amendment processing.
• Maintain vendor qualification records and ensure compliance with Amazon procurement policies.
• Maintain a consolidated vendor portfolio view: contracts, timelines, resource allocations, risk registers, and dependency maps across all active engagements.
• Drive continuous improvement in vendor management processes: templates, playbooks, onboarding checklists, renewal trackers, and performance evaluation frameworks.
• Build and maintain dashboards and reporting for vendor spend, contract health, renewal pipeline, and performance metrics.
• Support Finance with accruals, forecasting, and budget planning tied to vendor commitments.

Skills

Program management

Process improvement

Cross-functional collaboration

Data-driven decisions

Stakeholder management

Tools

Excel

SQL

Job description

Description

Amazon Robotics (AR) seeks a motivated Program Manager (PM) to join the Quality Technology Services (QTS) organization, focused on vendor and contract management for enterprise technology programs. This role owns the full vendor and contract lifecycle from pre-engagement activities (sourcing, contract structuring, renewal tracking) through active SI delivery management and post-engagement close-out. The PM will manage relationships with system integrators, consulting firms, and technology service providers across QTS's portfolio of ERP, PLM, Supply Chain Planning, Integration, IT and Data programs.

This role is responsible for maintaining a consolidated contract portfolio, proactively tracking renewals and expirations, consolidating overlapping agreements, and partnering with Global Corporate Procurement (GCP) and Legal to ensure commercial terms are optimized, compliant, and aligned with Amazon standards. The PM will serve as the connective tissue between QTS program teams, GCP, Legal, Finance, and external vendors.

The ideal candidate brings experience managing technology vendor relationships end-to-end not just delivery governance but the upstream commercial work: market assessment, contract consolidation, renewal management, rate card negotiations, and procurement process adherence. They will have strong operational discipline, commercial acumen, and the ability to drive structure into a complex, multi-vendor environment.

Key job responsibilities

• Own the QTS vendor contract portfolio: maintain a consolidated view of all active contracts, terms, renewal dates, spend commitments, and expiration timelines.
• Proactively track contract renewals and trigger re-evaluation or renegotiation workflows well in advance of expiration.
• Identify opportunities to consolidate contracts across vendors and programs to reduce cost, simplify governance, and improve commercial leverage.
• Partner with Global Corporate Procurement (GCP) on sourcing strategy, competitive bids, preferred supplier programs, and rate card negotiations.
• Work with Legal on contract structuring, MSA/SOW reviews, risk terms, IP provisions, data handling clauses, and amendment processing.
• Maintain vendor qualification records and ensure compliance with Amazon procurement policies.
• Maintain a consolidated vendor portfolio view: contracts, timelines, resource allocations, risk registers, and dependency maps across all active engagements.
• Drive continuous improvement in vendor management processes: templates, playbooks, onboarding checklists, renewal trackers, and performance evaluation frameworks.
• Build and maintain dashboards and reporting for vendor spend, contract health, renewal pipeline, and performance metrics.
• Support Finance with accruals, forecasting, and budget planning tied to vendor commitments.

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale,

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

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Company

Amazon.com Services LLC