Program Manager, Vendor Management Operations

name; New York (NY); Hybrid; USD 111,780 - 146,711; Full time

Benefits offered by this job

Unlimited vacation

Job summary

Oscar Health is hiring a Program Manager, Vendor Management Operations to join our Workforce Management team in New York City. This role blends program management with vendor operations in a hybrid in-office model, three days a week in NYC, with Thursdays required in office.

You will support end-to-end vendor initiatives, develop plans, monitor risks, and collaborate across departments to drive operational excellence. Competitive base pay with benefits and annual bonuses.

Qualifications

• 4+ years of BPO program or project management experience.
• Experience creating dashboards and playbooks.
• 4+ years in change management and process improvement.
• PMP or Six Sigma certification is a bonus.

Responsibilities

• Identify optimization opportunities to support program objectives.
• Support implementations end to end to ensure success.
• Lead certain components of the program.
• Partner with other departments and stakeholders to ensure operational excellence.
• Support end-to-end program activities: plan development, status updates, risk flagging, and retros.
• Monitor and track controls.
• Develop tools and standards for year-over-year programs.

Skills

Vendor management

Program management

Dashboard creation

Playbooks

Change management

Process improvement

Stakeholder mgmt

Stakeholder communication

Tools

Excel

Sheets

Job description

Hi, we’re Oscar. We’re hiring a Program Manager, Vendor Management Operations to join our Workforce Management team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

The Program Manager is responsible for supporting all activities related to vendor management to ensure success. Additionally supports operational improvements for core vendor operations, including proper controls and monitoring, to ensure operational efficiency and effectiveness, supporting the program across the organization and helping implement project management fundamentals and standards across the organization.

You will report into the Associate Director, Workforce Management.

Work Location: This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid

Pay Transparency: The base pay for this role is: $111,780 - $146,711 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities

• Identify optimization opportunities to support program objectives
• Support implementations end to end to ensure success
• Lead certain components of the program
• Partner with other departments and various stakeholders to ensure operational excellence
• Support a successful program end to end through assisting in project plan development, keeping your stakeholders in the loop on status, proactively flagging, managing escalations, tracking and helping to resolve program risks and milestones, and supporting program retros to assess strengths and weaknesses
• Support the tracking and monitoring of controls
• Develop tools and standards to support team programs year over year based on program retros
• Develop meeting materials, track and follow-up on action items, assist with management of all project plans
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements

• 4+ years of BPO program and/or project management experience, creating dashboards and playbooks
• 4+ years experience in change management and process improvement

Bonus points

• PMP or Six Sigma certification
• Proficiency in Excel or Sheets

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

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