Program Manager Utility Operations

Celerity Consulting Group, LLC; Walnut Creek (CA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

401(k) plan

Paid Time Off

Job summary

A national consulting firm is seeking a Program Manager in Utility Operations to lead high-impact operational initiatives. The role involves developing process maps, improving efficiency, and ensuring compliance with regulatory standards. Candidates should have a Bachelor’s degree and 5-10 years of experience in process improvement. The position allows for remote work with occasional travel for meetings. Strong analytical and leadership skills are highly valued.

Qualifications

• 5-10+ years of experience in process improvement, consulting, or utility operations.
• Proven experience leading complex, cross-functional transformation initiatives.
• Experience within regulated utility environments is strongly preferred.

Responsibilities

• Lead end-to-end process improvement initiatives across utility operations.
• Develop detailed current-state and future-state process maps.
• Identify inefficiencies, bottlenecks, and failure points within existing processes.

Skills

Process improvement

Cross-functional leadership

GIS experience

Analytical skills

Stakeholder management

Lean Six Sigma

Education

Bachelor’s degree in Engineering, Business, GIS, or related field

Tools

Visio

BPMN

Job description

Program Manager (Utility Operations)

Location: San Francisco Bay Area (U.S.) • Employment Type: Full-Time, Exempt

Position Overview

The Program Manager leads high‑impact operational transformation initiatives across utility programs with an emphasis on GIS, mapping, and asset data workflows. The role evaluates current processes, designs scalable future‑state models, and drives measurable improvements in efficiency, quality, and execution consistency. It collaborates with operations, GIS strategy, quality, and program leadership to align improvements with broader Asset Knowledge Management (AKM) and system‑wide objectives.

Key Responsibilities

• Lead end-to-end process improvement initiatives across utility operations, GIS, and asset data workflows.
• Develop detailed current‑state and future‑state process maps for key areas (e.g., mapping workflows, data validation, field‑to‑system integration).
• Identify inefficiencies, bottlenecks, and failure points within existing processes.
• Design and implement Lean-based solutions to improve efficiency, throughput, and data quality.
• Establish standardized workflows, documentation, and governance frameworks.
• Serve as program lead, coordinating across workstreams and stakeholders.
• Drive alignment across operations, GIS, quality, and executive leadership teams.
• Facilitate working sessions, workshops, and decision‑making forums.
• Translate business objectives into structured execution plans with clear milestones and deliverables.
• Ensure adoption of new processes through stakeholder engagement and change management.
• Define and track KPIs related to process efficiency, quality, and delivery.
• Deliver measurable improvements in operational performance (cycle‑time reduction, throughput).
• Establish monitoring frameworks and dashboards.
• Support continuous improvement initiatives aligned with PDCA methodologies.
• Integrate lessons learned into ongoing process refinement.
• Coordinate with GIS, data, quality, and engineering teams for process alignment.
• Align process changes with regulatory, compliance, and audit requirements.
• Develop and maintain process documentation (SOPs, workflows) and governance artifacts.
• Define roles and responsibilities (RACI) across process areas.
• Support establishment of a “gold standard” process architecture for utility programs.
• Ensure documentation is accessible, standardized, and aligned with program needs.

Required Qualifications

• Bachelor’s degree in Engineering, Business, GIS, or related field.
• 5–10+ years of experience in process improvement, consulting, or utility operations.
• Proven experience leading complex, cross‑functional transformation initiatives.
• Experience within regulated utility environments is strongly preferred.
• Lean Six Sigma certification (Black Belt or Green Belt strongly preferred).
• Strong process mapping and workflow design experience (e.g., Visio, BPMN).
• Demonstrated ability to identify inefficiencies and implement scalable solutions.
• Experience with GIS, asset data, or utility operational workflows preferred.
• Strong analytical and structured problem‑solving skills.
• Excellent facilitation, stakeholder management, and executive communication.
• Ability to influence without authority in matrixed organizations.

Work Environment

• Primarily remote with occasional travel for stakeholder meetings.
• Hybrid cadence for key workshops and program milestones.

Salary & Compensation

The salary range for this position is provided in good faith and is subject to variation based on geographic location, candidate experience, and market conditions. Final compensation will be determined after a comprehensive evaluation of the candidate’s qualifications and alignment with the role.

Benefits

• Medical Insurance, Dental Insurance, Vision Insurance
• Disability Insurance (STD/LTD), Flexible Spending Account, Health Savings Account, Basic Life/AD&D, 401(k) plan
• Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Schedules
• Employee Referral Program, Professional Development, Charitable Contribution Match

EEO Statement

Celerity is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veterans’ status or other status protected by applicable law. Pursuant to the Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

Other Information

This position is open to individuals who are currently authorized to work in the United States on a full‑time basis. Unfortunately, we are unable to sponsor or assume sponsorship of employment visas at this time.