Program Manager United States - Remote

9th Way Insignia; Northern (KY); Hybrid; USD 125,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

401(k)

Job summary

9th Way Insignia is seeking a Program Manager to lead a government-focused program supporting the VA OIT, Software Product Management, and CORP Service Line. The role covers end-to-end management of 170 products across multiple lines, including risk, schedule, and performance management, with extensive governance and security requirements.

The successful candidate will coordinate with government stakeholders, develop CPMPs, manage staff, and ensure government-compliant execution across budgets,

Qualifications

• Bachelor's degree or Associates + 4 additional years of experience or 8 additional years of experience with no degree
• 8 years of experience
• Demonstrated experience managing contract performance across scope, schedule, cost, quality, staffing, risk, communications, deliverables, and customer satisfaction.
• Demonstrated ability to lead multidisciplinary teams spanning program management, product management, financial management, engineering, cybersecurity, architecture, DevSecOps, quality assurance, change management, and communications functions.
• Experience developing and maintaining project/program management plans, work plans, integrated schedules, staffing plans, risk registers, issue logs, status reports, executive briefings, and contract deliverables.

Responsibilities

• Lead overall task order execution and provide integrated management across program, product, technical, financial, resource, communications, risk, schedule, and quality activities supporting the CORP Service Line.
• Serve as the primary contractor point of contact for programmatic issues, concerns, status, and performance, coordinating routinely with the Contracting Officer, COR, VA Program Manager, CORP leadership, product line leadership, and other Government stakeholders.
• Develop, maintain, and execute the Contractor Project Management Plan (CPMP), including the contractor approach, timeline, tools, staffing plan, milestones, risks, resource support, reporting processes, and management disciplines for schedule, financial, quality, resource, communications, risk, and internal controls.
• Direct preparation and presentation of the biweekly Work Plan, ensuring accurate visibility into work in progress, backlog, accomplishments, planned work, schedule status, budget and expenditure status, staffing changes, deliverables, onboarding, risks, issues, and strategic planning activities.
• Continuously monitor performance and promptly communicate deviations, emerging issues, and potential impacts to cost, schedule, quality, or performance; develop mitigation strategies and ensure timely escalation to Government stakeholders when required.
• Oversee development and maintenance of program schedules, milestones, dependencies, deliverable dates, and integrated planning information; ensure critical path concerns and schedule variances are identified and acted upon promptly.
• Lead program risk and issue management, including risk identification, analysis, mitigation planning, escalation, weekly risk register updates, issue tracking, and preparation of risk and issue analysis products.
• Manage staffing and resource allocation across the contract, including onboarding, access, training, assignment, utilization, resource intake, performance coordination, and offboarding; maintain visibility into personnel status and Government-furnished equipment.
• Coordinate with CORP leadership to scope new and evolving support requirements, determine appropriate team composition and level of effort, and develop Contractor Execution Plans for optional or emerging work.
• Provide daily management feedback and decision support regarding goals, scope, requirements, costs, schedules, risks, resource allocation, and operational performance.
• Oversee contract deliverable planning, review, quality control, submission, version management, and repository maintenance to ensure products are complete, accurate, timely, accessible, and compliant with VA requirements and Section 508 where applicable.
• Ensure effective meeting governance, including agendas, facilitation, minutes, decisions, action-item tracking, and follow-through for program reviews, planning sessions, technical reviews, IPTs, management status reviews, and other CORP forums.
• Coordinate financial management and reporting activities, including invoice status, budget execution visibility, contractual obligation tracking, spending plans, budget risks, and related program management inputs while preserving Government fiscal decision authority.
• Oversee stakeholder communications, executive reporting, data calls, high-visibility inquiries, and management briefings; ensure messaging is accurate, consistent, timely, and appropriately coordinated.
• Champion continuous process improvement and innovation, including identification and implementation of automation, intelligent workflows, and advanced technology opportunities that improve efficiency, quality, resource utilization, and decision support.
• Ensure the team follows VA-approved methodologies and governance processes, including applicable VIP, Product Line Management, SAFe Agile, DevSecOps, Process Asset Library, security, privacy, records management, and technical reference requirements.
• Coordinate cross-functional support across product management, engineering, architecture, security, integration, software quality assurance, release management, configuration management, change management, training, and other technical disciplines as required by the task order.
• Manage contractor performance against the PWS performance objectives for technical quality, milestones and schedule, cost and staffing, and integration/coordination of activities; implement corrective actions when performance is at risk.
• Ensure timely response to Government requests, data calls, reporting requirements, and document retrieval needs within contractual timeframes.
• Plan and execute transition activities, knowledge transfer, documentation handoff, personnel offboarding, and continuity of operations at contract transition or closeout, when required.

Skills

Program management

Leadership

Risk management

Stakeholder communication

Agile/SAFe

Budgeting

Contract management

Education

Bachelor's degree or Associates + 4 years experience

Tools

Jira

Confluence

Microsoft Project

SharePoint

Teams

ServiceNow

Job description

9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions. Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics, process automation, and artificial intelligence. Learn more about 9th Way Insignia at https://9thwayinsignia.com/.

Team (Project) Introduction

9th Way Insignia is looking for a Program Manager to lead a team for programmatic execution, performance, and customer coordination for the Department of Veterans Affairs (VA), Office of Information & Technology (OIT), Software Product Management (SPM), and Corporate (CORP) Service Line Technical Management Support Services. The program provides enterprise-level program, product, and technical management support across the CORP Service Line. The work supports approximately 170 products spanning Acquisition and Property Management, Financial Management, Human Capital Management, and Secretary of Veterans Affairs/Congressional/Legal Affairs product lines. The contract includes program and product management, schedule and risk management, strategic analysis, financial and acquisition support, communications, change management, architecture, security, integration, software quality assurance, release management, and advanced technology support, including artificial intelligence.

Professional Level Information:

A Program Manager is a Manager 4 within 9 th Way Insignia. A Manager 4 plans, directs, integrates, and controls complex federal IT program activities.

Responsibilities:

• Lead overall task order execution and provide integrated management across program, product, technical, financial, resource, communications, risk, schedule, and quality activities supporting the CORP Service Line.
• Serve as the primary contractor point of contact for programmatic issues, concerns, status, and performance, coordinating routinely with the Contracting Officer, COR, VA Program Manager, CORP leadership, product line leadership, and other Government stakeholders.
• Develop, maintain, and execute the Contractor Project Management Plan (CPMP), including the contractor approach, timeline, tools, staffing plan, milestones, risks, resource support, reporting processes, and management disciplines for schedule, financial, quality, resource, communications, risk, and internal controls.
• Direct preparation and presentation of the biweekly Work Plan, ensuring accurate visibility into work in progress, backlog, accomplishments, planned work, schedule status, budget and expenditure status, staffing changes, deliverables, onboarding, risks, issues, and strategic planning activities.
• Continuously monitor performance and promptly communicate deviations, emerging issues, and potential impacts to cost, schedule, quality, or performance; develop mitigation strategies and ensure timely escalation to Government stakeholders when required.
• Oversee development and maintenance of program schedules, milestones, dependencies, deliverable dates, and integrated planning information; ensure critical path concerns and schedule variances are identified and acted upon promptly.
• Lead program risk and issue management, including risk identification, analysis, mitigation planning, escalation, weekly risk register updates, issue tracking, and preparation of risk and issue analysis products.
• Manage staffing and resource allocation across the contract, including onboarding, access, training, assignment, utilization, resource intake, performance coordination, and offboarding; maintain visibility into personnel status and Government-furnished equipment.
• Coordinate with CORP leadership to scope new and evolving support requirements, determine appropriate team composition and level of effort, and develop Contractor Execution Plans for optional or emerging work.
• Provide daily management feedback and decision support regarding goals, scope, requirements, costs, schedules, risks, resource allocation, and operational performance.
• Oversee contract deliverable planning, review, quality control, submission, version management, and repository maintenance to ensure products are complete, accurate, timely, accessible, and compliant with VA requirements and Section 508 where applicable.
• Ensure effective meeting governance, including agendas, facilitation, minutes, decisions, action-item tracking, and follow-through for program reviews, planning sessions, technical reviews, IPTs, management status reviews, and other CORP forums.
• Coordinate financial management and reporting activities, including invoice status, budget execution visibility, contractual obligation tracking, spending plans, budget risks, and related program management inputs while preserving Government fiscal decision authority.
• Oversee stakeholder communications, executive reporting, data calls, high-visibility inquiries, and management briefings; ensure messaging is accurate, consistent, timely, and appropriately coordinated.
• Champion continuous process improvement and innovation, including identification and implementation of automation, intelligent workflows, and advanced technology opportunities that improve efficiency, quality, resource utilization, and decision support.
• Ensure the team follows VA-approved methodologies and governance processes, including applicable VIP, Product Line Management, SAFe Agile, DevSecOps, Process Asset Library, security, privacy, records management, and technical reference requirements.
• Coordinate cross-functional support across product management, engineering, architecture, security, integration, software quality assurance, release management, configuration management, change management, training, and other technical disciplines as required by the task order.
• Manage contractor performance against the PWS performance objectives for technical quality, milestones and schedule, cost and staffing, and integration/coordination of activities; implement corrective actions when performance is at risk.
• Ensure timely response to Government requests, data calls, reporting requirements, and document retrieval needs within contractual timeframes.
• Plan and execute transition activities, knowledge transfer, documentation handoff, personnel offboarding, and continuity of operations at contract transition or closeout, when required.

Requirements:

• Bachelor's degree or Associates + 4 additional years of experience or 8 additional years of experience with no degree
• 8 years of experience
• Demonstrated experience managing contract performance across scope, schedule, cost, quality, staffing, risk, communications, deliverables, and customer satisfaction.
• Demonstrated ability to lead multidisciplinary teams spanning program management, product management, financial management, engineering, cybersecurity, architecture, DevSecOps, quality assurance, change management, and communications functions.
• Experience developing and maintaining project/program management plans, work plans, integrated schedules, staffing plans, risk registers, issue logs, status reports, executive briefings, and contract deliverables.
• Strong working knowledge of Agile and hybrid delivery environments and the ability to coordinate product-centric delivery, backlog priorities, dependencies, milestones, risks, and release activities across multiple teams.
• Experience with federal IT governance, performance reporting, contract deliverable management, resource management, and customer-facing program reviews.
• Ability to communicate effectively with senior Government executives, contracting officials, program managers, technical leaders, product owners, subcontractors, and cross-functional delivery teams.
• Ability to synthesize complex program, technical, financial, and operational information into concise decision-ready recommendations and executive-level status reporting.
• Demonstrated leadership in identifying performance issues, developing corrective actions, resolving cross-team dependencies, and managing organizational change in a complex environment.
• Working knowledge of Microsoft 365 and program collaboration/reporting tools such as Microsoft Project, Teams, SharePoint, Jira, Confluence, and ServiceNow, or comparable Government-approved tools.
• Ability to satisfy VA personnel security, background investigation, mandatory training, access, privacy, and information security requirements applicable to assigned contract tasks.
• Project Management Professional (PMP) certification or equivalent recognized program/project management credential.
• Progressively responsible program/project management experience, including leadership of complex IT programs with multiple concurrent workstreams, stakeholders, and delivery teams.
• Experience managing federal Government IT programs or task orders of comparable complexity, preferably supporting a large civilian agency or Department-level enterprise
• Experience supporting Department of Veterans Affairs OIT, Software Product Management, product line management, or a similarly large federal IT portfolio.
• Experience managing Firm-Fixed-Price, Time-and-Materials, and Cost-Reimbursable work within the same federal task order environment.
• Familiarity with VA VIP, Product Line Management, SAFe Agile, DevSecOps, CPIC/budget execution, and VA program management governance processes.

Salary Range

$125,000 - $150,000 USD

9thWay Insignia’s range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Clearance/Background Investigation

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Benefits

Eligible employees will have access to our comprehensive benefits package which includes Medical, Dental, Vision, Voluntary Life Insurance, 401(k), Basic Life A&D, STD, LTD, PTO, Telehealth, paid holidays, FSA, HSA. Additional resources include our Employee Assistance Program (EAP) and Traveling Assistance.

Legal

We’re an equal employment opportunity employer that empowers our people to fearlessly drive change – no matter their race, color, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, age, marital status, sexual orientation, gender identity, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, or local law.

Equal Employment Opportunity Notice

Applicants have the right to be free from unlawful workplace discrimination. Please review the EEOC’s Know Your Rights: Workplace Discrimination is Illegal notice. Accessible formats and translations are also available from the EEOC.

Application Accommodations

If you require a reasonable accommodation to complete this application or participate in the hiring process, please contact [e-mail]. Requests will be considered individually.

Voluntary Self-Identification of Veteran Status

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in 9th Way Insignia’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

VOLUNTARY SELF-IDENTIFICATION OF VETERAN STATUS

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.