Program Manager: Turn Coaching into Real Outcomes

Egreenservices; Cleveland (OH); On-site; USD 77,000 - 114,000; Full time

Benefits offered by this job

Mentorship

Benefits

Growth opportunities

Job summary

Business Excellence Group in Cleveland seeks a Program Manager who can translate coaching into measurable results. With a base salary range of $77,000–$114,000 and an ownership mindset, you will guide client relationships and process improvements in OH.

You'll own projects from concept through delivery, mentor teammates, and help build a reliable, outcome-driven culture where pacing clocks are secondary to real outcomes.

Qualifications

• 7+ years owning outcomes, not just completing tasks
• Real proficiency with Cultural Awareness, plus willingness to learn Work Ethic fast
• Enough Coaching to be dangerous, enough Decision Making to be trusted
• Hands-on command of Decision Making, with Resilience as a close second
• Adaptability and resilience when facing shifting requirements
• Comfortable owning projects from concept through delivery

Responsibilities

• Sense when a Cleveland relationship needs a call, not an email
• Anticipate the OH compliance wrinkle before it becomes a fire
• Maintain clear documentation of work performed and outcomes delivered
• Guard the Business Excellence Group customer experience through every Process Improvement change
• Translate manager objectives into concrete, actionable day-to-day steps

Skills

Outcomes ownership

Coaching

Decision making

Resilience

Cultural awareness

Work ethic

Adaptability

Project ownership

Job description

Business Excellence Group in Cleveland seeks a Program Manager who can translate coaching into measurable results. With a base salary range of $77,000–$114,000 and an ownership mindset, you will guide client relationships and process improvements in OH.

You'll own projects from concept through delivery, mentor teammates, and help build a reliable, outcome-driven culture where pacing clocks are secondary to real outcomes.