Program Manager, Transitional Living

Catholic Charities of Northeast Kansas; Kansas City (KS); On-site; USD 55,000 - 76,000; Full time

Job summary

Catholic Charities of Northeast Kansas seeks a Program Manager to supervise the Shalom House Men's Transitional Living Program, guiding staff and ensuring quality client services. The role emphasizes leadership, coordination of assessments and crisis management, and strong collaboration with the management team.

The position requires experience in homeless services, adherence to agency policies, and a commitment to mission-driven care while maintaining professional standards and safety.

Qualifications

• Demonstrate a passion for the mission of Catholic Charities (service orientation).
• Must align with agency values: love, patience, kindness, faithfulness, self-control, joy.
• Promote diversity and respect for all staff and clients.
• Must complete VIRTUS training, background screening, drug testing, and ongoing training.
• Minimum two years of management or team-lead experience in social services.
• Minimum one year of case management experience.

Responsibilities

• Supervise Transitional Living Support Staff and the facility.
• Provide leadership for managed teams: training, scheduling, service coordination, professional development.
• Oversee admissions, intake, crisis management, and client assessments.
• Coordinate scheduling, staffing levels, and staff briefings; ensure full coverage.
• Support recruitment and staff development; contribute to program reports.

Skills

Mission-driven

Leadership

Crisis management

Team building

Job description

Position Summary

Successfully promote and support the mission of Catholic Charities of Northeast Kansas as guided by Catholic Social Teachings by providing supportive housing services at Shalom House Men's Transitional Living Program. The Program Manager will provide supervision and oversight of Transitional Living Support Staff and facility. Providing effective leadership for managed teams, including training, scheduling staff, service coordination, and professional development. Catholic Charities of Northeast Kansas is an equal opportunity employer. We embrace the broadest definition of neighbor and the characteristics that make them unique, including age, gender, race, ethnicity, social-economic status, education, immigration status, national origin, language, family or marital status, political affiliation, disability and religious beliefs.

Essential Functions

• Provide feedback and consultation to managed teams regarding services, coordination of services, assessments, goal setting, and engagement of client.
• Organize and oversee all aspects of the program(s), including assessments, intakes, and crisis management
• Admits new clients by reviewing records and applications; conducting orientations.
• Determines clients’ requirements by completing intake interviews; determining need for therapeutic medical, psychosocial, psychiatric evaluations, and physical health; reviewing evaluations, treatment objectives, and plans.
• Establishes treatment programs by setting schedules and routines; coordinating services provided; arranging resources, including transportation and escort.
• Provide support with scheduling, organization and briefing of staff. Ensuring all shifts are fully staffed.
• Help Director with recruitment and selection for new staff
• Provide supervision and training to program staff.
• Responsible for the delivery of client services, which assist clients to achieve self-sufficiency and secure and obtain appropriate services.
• Help prepare monthly, quarterly, annual program reports as required by the agency and funding sources.
• Participate as part of the management team in developing new staff and supporting current staff to continue to meet the goals of the program(s)
• Assist the management team to develop and manage long-term program and agency goals.
• Adhere to all agency and program policies, contracts, and budgets.
• This is a full-time (5 day) position. The work schedule must include Saturday & Sunday, plus 3 days Monday - Friday. Final work schedule will be decided during interview process.

Requirements

Minimum Position Requirements

• Demonstrate a passion for the mission of Catholic Charities
• Must be willing to perform by the agency's values: love, patience, kindness, faithfulness, self- control and joy
• Catholic Charities promotes a diverse workforce. Employees are not required to be Catholic, however, employees of Catholic Charities of Northeast Kansas must understand that they are a visible representative of the Archdiocesan Church and as such will not publicly oppose the teachings of the Catholic Faith nor publicly advocate for any position in conflict with Catholic teaching, or the specific positions of the Archdiocese of Kansas City in Kansas or the United States Conference of Catholic Bishops. This requirement includes any public speech, demonstration, or writing including the use of social media or other digital technologies
• Must complete VIRTUS training, background screening, drug testing, and any ongoing training as required
• A minimum of two years of experience in management and/or team lead in social services
• A minimum of 1 year case management.
• Experience with homeless populations and local social service agencies.
• Ability to work effectively in an environment that is very diverse
• Ability to work in collaborations with a team. Conflict resolution skills
• Demonstrate excellent judgement during high pressure/crisis situations
• Ability to be prioritize and be flexible in an ever-changing environment with a positive attitude.
• Must possess a valid Kansas or Missouri Driver's license, dependable transportation, current vehicle insurance and a verified safe driving record.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer, standing, bending and moving
• Must be able to lift up to 10 pounds
• May be exposed to infectious diseases
• Must have physical ability to effectively communicate with others
• Must have the physical ability and appropriate licensure for driving