Overnight Support Specialist - SOLAR (Sunday - Thursday, 11pm -7:30am)

The People Concern; Compton (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

403(b) Retirement plan

EAP

Job summary

The People Concern is seeking an Overnight Support Specialist for SOLAR Recuperative Care Center in Compton. This 100% onsite role supports individuals experiencing homelessness with medical needs, ensuring safety and cleanliness on the floor.

As first point of contact, you will engage clients, document incidents, and collaborate with the team to provide comprehensive care. A high school diploma and 1 year of related experience are required.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of related experience.
• Strong customer service skills and ability to defuse tense situations.
• Ability to work independently and think critically.
• Professional conduct at all times and commitment to community empowerment.
• Familiarity with non-violent crisis intervention and trauma-informed care.

Responsibilities

• Be the first point-of-contact for client needs (phones, linens, water).
• Monitor floor and common areas for safety and cleanliness.
• Engage with clients, welcome them, and stay visible on the floor.
• Perform regular facility walk-throughs and ensure program guidelines.
• Document incidents and update HMIS; email shift updates.
• Develop trusting client relationships using client-centered approaches.

Skills

Customer service

Independent worker

Professional demeanor

Crisis intervention

Motivational interviewing

Education

High school/GED

Tools

HMIS

Computer literacy

Job description

Role: Overnight Support Specialist

Reports to: Program Manager

Program: 1006- SOLAR

Department: Interim Housing

Location: South LA Recuperative Care Center (SOLAR) - 4200 East Compton Blvd., Compton CA 90221

Setting: 100% Onsite

Schedule: Sunday - Thursday, 11pm - 7:30am

Status: Full-time/Non-Exempt/Non-Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Summary:

SOLAR is a HSH funded Recuperative Care Program serving individuals experiencing homelessness that also have medical issues. The Support Specialist is the first line of support and safety delegate for the site.

Essential Duties and Responsibilities:

• Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc.
• Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties.
• Always be visible on the floor and actively engage and welcome clients.
• Conduct regular, thorough walk-throughs of the facility.
• Create a supportive environment to ensure client progress towards stability.
• Attend relevant staff meetings, trainings and retreats as scheduled.
• Oversee client cubicle/bed area maintenance in a trauma-informed manner.
• Facilitate client engagement activities, such as enrichment and life skills groups.
• Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift.
• Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care.
• Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills.
• Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction.
• Communicate effectively, and in a timely manner, with management, peers, and clients.
• Always maintain client confidentiality, while following agency, state, and HIPAA laws.
• Other duties as assigned.

Qualifications:

• High school/GED degree
• Minimum one (1) year experience in related work
• Possess effective customer service skills and the ability to handle difficult situations
• Ability to work independently and think critically
• Ability to act in a professional manner regardless of circumstances
• Commitment to improving the community through empowerment and dignity
• Familiarity with non-violent crisis intervention
• Familiarity with issues faced by population served
• Ability to self-motivate and to appropriately organize and motivate others
• Computer literate; able to use computerized database system for information management
• Ability to work as a team member
• Able to obtain and maintain Food Handlers, CPR and First Aid certifications
• Demonstrate an ability to take initiative towards continued professional development

Preferred Qualifications:

• Ability to communicate in a language other than English strongly preferred

Work Environment:

• Combination of field and office environment
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• On occasion walk or drive to different local sites
• Will necessitate working in busy and loud environments
• Will be exposed to elements like cold, heat, dust, noise and odor
• May need to bend, stoop, twist and sit throughout the day

EXPECTED BEHAVIORS OF ALL STAFF

1. Act as a role model
2. Demonstrate a sense of responsibility
3. Continuously learn and improve
4. Acknowledge your own areas of improvement
5. Hear and provide honest, specific and direct feedback
6. Create an environment where everyone is welcomed valued and respected
7. Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates