Program Manager, Super Soccer Stars & Amazing Athletes

Super Soccer Stars; Palo Alto (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

Super Soccer Stars is looking for a Program Manager to oversee all aspects of the South Bay regional programming. You will be responsible for ensuring business growth, managing partner relationships, and overseeing day-to-day operations.

The ideal candidate will have extensive experience in program management and financial oversight, along with strong skills in customer service and staff management. Join us to make a significant impact in our vibrant community.

Qualifications

• Experience in business development and marketing.
• Proven track record in managing programs and teams.
• Strong financial analysis and budgeting skills.

Responsibilities

• Oversee programming in South Bay region.
• Manage relationships with schools and community centers.
• Control budget and manage operational expenses.
• Ensure implementation of customer service standards.
• Hire and train local staff effectively.

Skills

Business growth strategies

Relationship management

Financial management

Customer service excellence

Administrative coordination

Job description

Program Manager

Responsible for overseeing all aspects of the South Bay regional programming, including:

• Ensuring aggressive short‑term and long‑term business growth
• Partner relationships and management
• Strategic schedule building and administration
• Oversight of day‑to‑day operations
• Budget management and efficiency

Business Development and Marketing

• Identify and execute strategic business opportunities for all programs
• Build and manage mutually beneficial relationships with schools, recreation departments, community centers, parks, partnership programs, and other facilities through supervision and effective communication
• Ensure optimization of brand presence at all programming sites and generate maximum revenue from existing partnerships
• Manage community outreach by developing and maintaining relationships with local businesses and grassroots organizations
• Oversee local marketing strategy, both as it relates to national and grassroots campaigns
• Set up and coordinate promotional events

Financial Management

• Liaise with executive team to review P&L numbers and effectively manage budget and control expenses
• Analyze profitability of current locations and partnerships, minimize expenses, and improve regional operational processes
• Manage regional accounts payable and accounts receivable efficiently
• Oversee purchasing, disbursement, and inventory of regional equipment

Customer Service

• Maintain a hands‑on implementation of all Super Soccer Stars customer service standards to ensure 24‑hour turnaround on all customer inquiries
• Ensure regular communication practices are upheld and executed to company standards
• Handle escalated issues swiftly within Super Soccer Stars standards and to maximum customer service satisfaction

Program Administration

• Implement and ensure execution of regional administrative timelines
• Analyze and build schedules for classes and camps
• Manage process of securing permits and renewing contracts
• Oversee weather administration and communication
• Oversee staffing strategy and management

Local Administrative and Staff Management

• Hire, train and schedule local staff ensuring office and administrative coverage 7 days / week
• Ensure all tasks and projects are brought to completion in an urgent and timely manner
• Schedule regular meetings with staff to review performance and goals, handle disciplinary action, and act as first chair on yearly review
• Approve schedules and PTO requests