Program Manager, SSD Expansions, NA Launch & Expansions

Amazon.com Services LLC; Bellevue (WA); On-site; USD 120,000 - 180,000; Full time

Job summary

Amazon.com Services LLC seeks a Program Manager to lead the SSD Expansions real estate initiative. You will scope projects, build scalable processes, and drive cross-functional execution to launch new fulfillment sites across urban regions.

Strong program management, data-driven decision making, and executive-level communication are essential as you partner with teams across Transactions, Legal, Capacity Planning, and Operations.

Qualifications

• 3+ years of program or project management experience.
• Experience defining and implementing process improvements using data and metrics.
• Advanced Excel with Pivot Tables and VLOOKUPs; SQL knowledge.
• Ability to work cross-functionally with tech and non-tech teams.

Responsibilities

• Manage full lifecycle of the real estate expansion process from business requirements to lease signing.
• Develop the program strategy and drive cross-functional teams to deliver new fulfillment locations.
• Define objectives, analyze data, and drive measurable improvements.
• Coordinate resources and communicate status, risks and changes to senior management.
• Develop and govern KPI reporting for a portfolio of programs.
• Collaborate with internal and external teams to optimize end-to-end outcomes.

Skills

Program management

Process improvement

Excel advanced

SQL

Cross-functional collaboration

Job description

Are you looking for a new challenge in a fast-paced, innovative company, on a rapidly growing team? If so, come make history with the Sub Same Day (SSD) Expansions team.

The SSD Team increases the speed of delivery for customers in Urban areas and is responsible for the acquisition, construction and management of all facilities within the Sub Same Day program.

We are looking for a program manager to join our SSD Expansions Team who will develop and manage a cross-functional process to identify and validate perspective new buildings or land options, think big to anticipate and work around potential blockers, and deliver site selections for new building launches.

For this role, we are looking for Program Manager with strong capacity management, network planning and proven project management experience to own both strategic and tactical real estate expansion projects and programs.

This role requires scoping and creating project plans, developing and scaling processes, coordinating and driving execution, and communicating to cross-functional senior management on status, risks and process/product changes.

Cross-team collaboration, project management and executive presentation skills are essential.

Key job responsibilities

• Manage full lifecycle of the real estate expansion process from business requirement to lease signing through cross-functional partnerships across Transactions, Legal, Capacity Planning, Operations, Pre-Construction, among others
• Develop the overall program strategy, tactically driving teams in and outside of your organization to deliver new fulfillment locations
• Define the program (mission, vision, tenets), set objectives, analyze data and drive quantifiable improvements
• Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
• Partner with cross-functional teams to source, allocate, and coordinate resources
• Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order
• Oversee gaps between teams, processes and systems, helping teams reduce inefficiencies
• Solve ambiguous problems and proactively identify and mitigate risks before they become roadblocks
• Work with program managers, business leaders and executive team to communicate and impact critical business initiatives
• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects
• Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers

We're driving the key pillars of increased speed and wider coverage for the future of supply chain and enabling faster customer delivery for a wider range of products across the U.S. If you are seeking a fast-paced environment where you can drive innovation and execute on multi-million-dollar expansion deals, this is your opportunity. Come work on the Amazon SSD team!

Basic Qualifications:

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications:

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption