Program Manager, Security Services Full time Days

Northwestern Memorial Healthcare; Warrenville (IL); On-site; USD 55,000 - 78,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is seeking a Program Manager, Security Services to lead daily operations for the hospital's Security Services Department, ensuring safety for patients, staff and visitors. You will oversee security systems, incident response, and regulatory compliance across the site and off-site locations.

Responsibilities include budgeting, policy development, staff management, and coordination with law enforcement.

Qualifications

• High-school diploma or GED required.
• IAHSS Basic, Advanced, and Supervisor exams to be completed within specified timeframes.
• 5+ years of experience in healthcare safety and security.
• 5+ years of leadership experience.

Responsibilities

• Lead daily operations of the hospital Security Services Department at the assigned site.
• Develop and use data analytics to track department performance.
• Manage security operations and systems across campus and off-site locations.
• Oversee budget and strategic alignment with region and system goals.
• Maintain relationships with law enforcement and regulatory bodies.
• Ensure compliance with Environment of Care, Joint Commission, and IEMA.

Skills

Interpersonal skills

Communication

Leadership

Problem solving

Driving

Education

High school diploma or GED

IAHSS Basic exam

IAHSS Advanced exam

IAHSS Supervisor exam

Tools

CCTV

Access control

Security systems

Video surveillance

Job description

Program Manager, Security Services Full time Days

• Full-time
• Salary Range Minimum : $40.27
• Salary Range Maximum: $56.37
• Compensation: USD 40.27 - USD 56.37 - hourly

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Dedicated resource for ambulatory and off-site locations.

Program Manager, Security Services reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Program Manager, Security Services is responsible to lead overall daily operations of a specifically assigned hospital site Security Services Department. They support and advise the Manager, Security Services for the region on administrative, operational and financial activities. The Program Manager, Security Services develops and uses data analytics as a tool to track department performance and guide decision making.

This role manages security operations and systems for their assigned hospital and off-site locations. They are accountable for campus security strategies, emergency preparedness andresponse, oversight for their hospital Security Services team, maintaining hospital security systems, partners with outside law enforcement agencies, and collaborates with various NM leaders to cultivate a safe and secure environment for patients, staff and visitors. This role supports the long‑term strategies encompassing security operations in all owned buildings.

RESPONSIBILITIES

• Manages and maintains all security operations and systems related to their regional hospital, clinical medical office building, commercial and residential real estate portfolio.
• Ensures the security, safety, and customer service for patients, visitors, physicians and employees.
• Responds definitively and effectively to campus security breaches.
• Oversees security incident response planning and investigation of breaches. Assists with corrective action and legal matters associated with such breaches.
• Manages the annual budget and management plan for their hospital Security Services portfolio.
• Ensures the day‑to‑day operations align with the strategic and operational goals for the region and system.
• Identifies and mitigates security risksand leverages existing procedures and tools to assist in resolution.
• Develops and maintains relationships with key internal partners to promote a safe and secure environment for Northwestern Medicine properties.
• Supports major Security Services related projects and physical security technologies, including various access control, alarm, and video surveillance systems. This also includes IT and data security systems and various other related systems.
• Ensures the Hospital Security Services department meets compliance and regulatory standards including: Environment of Care (EOC), Joint Commission, and Illinois Emergency Management Association (IEMA).
• Ensures integrity and timely reporting of security metrics to leadership.
• Complies with security laws, regulations, and contract requirements.
• Directs subordinates in enforcing compliance, and maintains relationships with law enforcement, regulatory agencies and other issuers of security requirements.
• Partners with all external law enforcement agencies to carry out duties within Northwestern Medicine properties.
• Responsible for hospital physical security systems including but not limited to: CCTV, card access systems, radios, lock hardware, safes, code blue stations, security operations center (SOC) technology (as applicable), electronic rounding system (ERS), infant protection systems, and emergency mass communications systems.
• Creates and maintains a physical security inventory for all systems and devices.
• Develops and ensures the execution of security policy, procedures, programs and guidelines.
• Manages the hospital Security Services staff and fosters an environment of support, learning, teamwork, trust and integrity.
• Supports system leadership with the implementation of new or enhanced procedures to facilitate a smooth transition without causing operational disruptions.
• Support the regional Manager with meeting preparations, scheduling, maintaining department physical security documentation, initiatives, and other duties as assigned.
• Provides project management for key initiatives and system goals.
• Ensures all direct reports have required training completed, assist in the correction ofdeficiencies and ramifications of non‑compliance as necessary.
• Responsible for deploying and utilizing appropriate Security Services resources within the system as directed.
• Serves as primary contact for departmental reference of site security staff.
• Assists regional Manager with hiring, terminations, and corrective action.
• Develops site and building specific security procedures and policies
• Conducts ongoing inspections of staff, including uniforms, documentation, and job knowledge.
• Oversees the schedule, conduct, documentation, and review of all Security Services related drills.
• Conducts regular rounds to ensure relationships with Security Services staff and customers.
• Responds to emergency situations as neededincluding security event monitoring and management of operations.
• Maintains constant communication with the regional Manager as it relatesto day‑to‑day operations.
• Assists with annual employee reviews, midyear employee reviews, and competency evaluations.
• Other duties as assigned in support of regional and organizational priorities.

Required:

• High-school diploma or GED
• Successful completion of the IAHSS Basic exam within 90 days of hire
• Successful completion of the IAHSS Advanced exam within 180 days of hire
• Successful completion of the Supervisor exam within 270 days of hireMaintain IAHSS Basic, Advanced and Supervisor certifications
• Interpersonal and communication skills necessary to interact effectively with a variety of individuals.
• Writing skills necessary to complete reports and paperwork that meet departmental standards.
• 5+ years of experience in a health care safety and security role or related experience
• 5+ years of leadership experience
• Strong problem‑solving and process improvement skills
• Valid driver’s license
• Physical ability and knowledge on how to operate a motor vehicle
• May require Trustworthy and Reliable requirements of NRC Order EA‑12‑194 depending on area of responsibility

Additional Information

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while providing protection for unexpected life events.

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign‑on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign‑on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.

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