Program Manager, Security Services Full time Days

Northwestern Medicine; Chicago (IL); On-site; USD 55,000 - 77,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

401(k) Matching

Medical, Dental, Vision

Life Insurance

Paid time off and holidays

Job summary

Northwestern Medicine seeks a Program Manager, Security Services to lead daily security operations across hospital sites and off-site locations in Illinois. You’ll manage incident response, budgeting, and data analytics to drive safety metrics and compliance, while partnering with law enforcement and NM leaders to protect patients, staff, and visitors.

The role requires 5+ years in healthcare security leadership, IAHSS certifications, strong communication, and the ability to implement security

Qualifications

• High-school diploma or GED.
• IAHSS Basic, Advanced and Supervisor exams within defined timelines.
• 3+ or more years of leadership preferred in healthcare security environment.
• 5+ years of experience in a health care safety and security role.
• Interpersonal and communication skills.
• Writing skills to complete reports.
• Valid driver’s license and ability to operate a vehicle.
• May require NRC Order EA-12-194 Trustworthy and Reliable requirements.

Responsibilities

• Manages and maintains all security operations and systems for regional hospital and real estate portfolio.
• Ensures security, safety, and customer service for patients, visitors, physicians and employees.
• Responds to campus security breaches with definitive actions.
• Oversees incident response planning and investigations; assists with corrective action.
• Manages annual budget and management plan for Security Services portfolio.
• Aligns day-to-day operations with regional and system goals.
• Identifies and mitigates security risks; leverages procedures to resolve issues.
• Develops relationships with internal partners to promote safety.
• Supports security projects and technologies including access control, CCTV, and SOC systems.
• Ensures compliance with EOC, Joint Commission, and IEMA standards.

Skills

5+ years healthcare security

5+ years leadership

Interpersonal communication

Writing skills

Problem solving

Driver's license

Physical ability to operate vehicle

Education

High-school diploma or GED

IAHSS Basic exam

IAHSS Advanced exam

IAHSS Supervisor exam

Maintain IAHSS Basic/Advanced/Supervisor certs

Job description

Program Manager, Security Services Full time Days

Location Warrenville, Illinois

Business Unit Northwestern Medicine Corporate

Job REQID 222109

Job Function Safety/Security/Infection Control

Shift Day Job (1st)

Type of Employment Full-Time

The salary range for this position is $40.27 - $56.37 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits(opens in new window) section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Benefits

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year ($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Description

Dedicated resource for ambulatory and off-site locations.

The Program Manager, Security Services reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Program Manager, Security Services is responsible to lead overall daily operations of a specifically assigned hospital site Security Services Department. They support and advise the Manager, Security Services for the region on administrative, operational and financial activities. The Program Manager, Security Services develops and uses data analytics as a tool to track department performance and guide decision making.

This role manages security operations and systems for their assigned hospital and off‑site locations. They are accountable for campus security strategies, emergency preparedness and response, oversight for their hospital Security Services team, maintaining hospital security systems, partners with outside law enforcement agencies, and collaborates with various NM leaders to cultivate a safe and secure environment for patients, staff and visitors. This role supports the long‑term strategies encompassing security operations in all owned buildings.

RESPONSIBILITIES

• Manages and maintains all security operations and systems related to their regional hospital, clinical medical office building, commercial and residential real estate portfolio.
• Ensures the security, safety, and customer service for patients, visitors, physicians and employees.
• Responds definitively and effectively to campus security breaches.
• Oversees security incident response planning and investigation of breaches. Assists with corrective action and legal matters associated with such breaches.
• Manages the annual budget and management plan for their hospital Security Services portfolio.
• Ensures the day‑to‑day operations align with the strategic and operational goals for the region and system.
• Identifies and mitigates security risks and leverages existing procedures and tools to assist in resolution.
• Develops and maintains relationships with key internal partners to promote a safe and secure environment for Northwestern Medicine properties.
• Supports major Security Services related projects and physical security technologies, including various access control, alarm, and video surveillance systems. This also includes IT and data security systems and various other related systems.
• Ensures the Hospital Security Services department meets compliance and regulatory standards including: Environment of Care (EOC), Joint Commission, and Illinois Emergency Management Association (IEMA).
• Ensures integrity and timely reporting of security metrics to leadership.
• Complies with security laws, regulations, and contract requirements.
• Directs subordinates in enforcing compliance, and maintains relationships with law enforcement, regulatory agencies and other issuers of security requirements.
• Partners with all external law enforcement agencies to carry out duties within Northwestern Medicine properties.
• Responsible for hospital physical security systems including but not limited to: CCTV, card access systems, radios, lock hardware, safes, code blue stations, security operations center (SOC) technology (as applicable), electronic rounding system (ERS), infant protection systems, and emergency mass communications systems.
• Creates and maintains a physical security inventory for all systems and devices.
• Develops and ensures the execution of security policy, procedures, programs and guidelines.
• Manages the hospital Security Services staff and fosters an environment of support, learning, teamwork, trust and integrity.
• Supports system leadership with the implementation of new or enhanced procedures to facilitate a smooth transition without causing operational disruptions.
• Support the regional Manager with meeting preparations, scheduling, maintaining department physical security documentation, initiatives, and other duties as assigned.
• Provides project management for key initiatives and system goals.
• Ensures all direct reports have required training completed, assist in the correction of deficiencies and ramifications of non‑compliance as necessary.
• Responsible for deploying and utilizing appropriate Security Services resources within the system as directed.
• Serves as primary contact for departmental reference of site security staff.
• Assists regional Manager with hiring, terminations, and corrective action.
• Develops site and building specific security procedures and policies
• Conducts ongoing inspections of staff, including uniforms, documentation, and job knowledge.
• Oversees the schedule, conduct, documentation, and review of all Security Services related drills.
• Conducts regular rounds to ensure relationships with Security Services staff and customers.
• Responds to emergency situations as needed including security event monitoring and management of operations.
• Maintains constant communication with the regional Manager as it relates to day‑to‑day operations.
• Assists with annual employee reviews, midyear employee reviews, and competency evaluations.
• Other duties as assigned in support of regional and organizational priorities.

Qualifications

• High-school diploma or GED
• Successful completion of the IAHSS Basic exam within 90 days of hire
• Successful completion of the IAHSS Advanced exam within 180 days of hire
• Successful completion of the Supervisor exam within 270 days of hire
• Maintain IAHSS Basic, Advanced and Supervisor certifications
• Interpersonal and communication skills necessary to interact effectively with a variety of individuals.
• Writing skills necessary to complete reports and paperwork that meet departmental standards.
• 5+ years of experience in a health care safety and security role or related experience
• 5+ years of leadership experience
• Strong problem-solving and process improvement skills
• Valid driver’s license
• Physical ability and knowledge on how to operate a motor vehicle
• May require Trustworthy and Reliable requirements of NRC Order EA-12-194 depending on area of responsibility

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.