Program Manager - Revenue Cycle - Patient Access

UHS; Wayne (PA); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Competitive Compensation

Excellent Medical, Dental, Vision and

Prescription Drug Plan

401k with company match

Generous Paid Time Off

Job summary

Universal Health Services, Inc. is seeking a Revenue Cycle Program Manager - Patient Access to lead front-end revenue cycle optimization.

You will assess current processes, identify efficiency opportunities, and collaborate with registration, billing, charging, coding, and denials teams to streamline workflows and improve cash flow. The role requires deep expertise in revenue cycle operations, with the ability to act as a liaison among central offices, facilities, and stakeholders, while driving

Qualifications

• Bachelor's degree in business, finance, healthcare administration, or similar.
• A Revenue Cycle Program Manager should have a minimum of 8-10 years of relevant experience.
• Experience in patient accounting systems and coordinating diverse stakeholders is required.
• Experience managing admitting and patient access operations in acute care is a strong plus.
• Strong written and verbal communication skills and proficiency in Microsoft Office are essential.

Responsibilities

• Monitors and analyzes Patient Access processes and KPI performance with site teams.
• Leads and participates in new technology implementation projects; tests new system features.
• Develops quality assurance measures to improve service levels and reduce errors.
• Assists in development of policies and procedures.
• Documents operational needs with patient access systems following policy and regulatory requirements.
• Provide guidance and mentorship to junior team members.

Skills

Revenue Cycle

Patient Access

Stakeholder coordination

Analytics

Microsoft Office

Education

Bachelor's degree in business/healthcare administration

Tools

Patient Accounting System

Job description

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com.

Program Manager - Revenue Cycle - Patient Access

As a Revenue Cycle Program Manager, you’ll be responsible for assessing current revenue cycle processes and workflows; identifying areas for efficiency and effectiveness enhancements, collaborating with teams (e.g., registration, billing, charging, coding, collections, and denials management) to streamline processes, reduce and recover denials, and optimize cash flow; and analyzing and monitoring revenue cycle metrics to identify trends, variances, and opportunities for improvement.

Revenue Cycle Program Managers are experts in the subject matter and possess a comprehensive understanding of Revenue Cycle operations. Program Managers operate independently to analyzes accounts receivable and ensure maximization of net revenue realization, stable cash collections, avoidance of denials and measured reduction to bad debt. Program Managers act as liaisons between central billing offices, facilities, and other stakeholders.

The Patient Access Program Manager serves as a leader and subject matter expert for patient access operations, optimizing front-end revenue cycle performance and outcomes; combines analytical skills with leadership to enhance efficiency and the patient experience; oversees projects, implements best practices, educates users on processes and vendor products; and recommends actionable improvements to eliminate registration errors. Patient Access Program Manager also acts as a liaison to the Central Business Offices and facilities to support continuous process improvement and compliant revenue maximization.

Key Responsibilities

• Monitors and analyzes Patient Access processes and KPI performance, and works with the facilities for continued improvement using action plans, training, and site visits as necessary.
• Functions as a subject matter expert for patient access systems and technology, leads and participates in new technology implementation projects; and leads testing and implementations efforts for new system features in an operational capacity, both virtual and onsite, ensuring seamless integration with existing workflows.
• Develops and implements quality assurance measures to improve service levels, minimize errors, and ensure consistency across patient access teams.
• Assists in development of policies and procedures.
• Documents and designs all operational needs with patient access systems using UHS policy and regulatory requirements.
• Provide guidance, coaching, and mentorship to junior team members.
• Performs all other duties as assigned/required.

Qualifications

• Bachelor's degree in business, finance, healthcare administration, health information management, or similar.
• A Revenue Cycle Program Manager should have a minimum of 8-10 years of relevant experience.
• A Program Manager should have demonstrated experience working in a patient accounting system, coordinating diverse stakeholders, improving Revenue Cycle operations, and utilizing pattern analytics and industry best practices to enhance systems and operations.
• A highly qualified candidate will have experience managing admitting and patient access operations in an acute care setting, specifically an inpatient hospital and a relevant certification (e.g., CHAM, CRCR). Significant Revenue Cycle experience (i.e., 5+ years in addition to the minimum) might be accepted in lieu of certain college education requirements.
• A qualified candidate should have strong professional written and verbal communication skills, proficiencies in Microsoft Office tools (e.g., Word, Excel, etc.), and the ability to meet deadlines and multitask.

Travel Requirements

Up to 15% domestic travel dependent on business need.

This Opportunity Provides The Following

• Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match
• Generous Paid Time Off

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.