Program Manager - Retail Change Office

TD Bank Group; Mount Laurel Township (NJ); On-site; USD 72,000 - 108,000; Full time

Job summary

TD Bank Group in Mount Laurel, New Jersey, is seeking a Program Manager for the Retail Change Office to drive end-to-end change leadership across people, process and technology in the US Retail Store Network.

You will coordinate with cross-functional partners, manage complex programs, apply policy knowledge, and deliver advanced reporting while maintaining risk controls and budget discipline.

Qualifications

• Undergraduate degree and 5+ years relevant experience.
• Knowledge of risk management environment, standards and regulations.
• Ability to manage a budget and work within the constraints of that budget.
• Ability to communicate effectively in both oral and written form.
• Ability to analyze, organize and prioritize work while meeting multiple deadlines.

Responsibilities

• Supports development and execution of diverse programs and reporting for the Retail Change Office.
• Leads projects to implement program and policy changes.
• Maintains relationships with internal and external partners to ensure alignment with enterprise goals.
• Ensures compliance with internal and external requirements and manages risk governance.

Skills

Program management

Budgeting

Cross-functional collaboration

Analytical skills

MS Office

Change leadership

Education

Undergraduate degree

Tools

Analytical software tools

MS Office

Job description

## Program Manager - Retail Change OfficeApply: Workplace Flexibility: Mount Laurel, New Jersey: Philadelphia, Pennsylvania: Full time: Posted Today: End Date: September 21, 2026 (3 days left to apply): R\\_1511844**Work Location:**Mount Laurel, New Jersey, United States of America**Hours:**40**Pay Details:**$72,280 - $108,160 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.**Line of Business:**Sales & Customer Distribution Support**Job Description:**The **Retail Change Office** drives end-to-end change leadership for all people, process, and technology impacts in the US Retail Store Network. Our team partners with business areas across the bank leveraging a cross-functional interaction model to ensure our front-line colleagues have the support and resources they need to manage through change. Our Program Manager provides support across our change & program delivery pillars, ensuring critical deliverables are met and every change is accounted for.The Senior Business Program Analyst leads the development and implementation of business-specific and/or enterprise wide programs, including design, development, implementation, monitoring, reporting and resolution of issues for a specialized functional area. May also be responsible for implementing coaching tools/programs, providing follow-up support, and measuring effectiveness for future program consult.**Depth & Scope:*** Works independently as the subject matter expert and may coach and educate others* Oversees and/or independently perform tasks from end to end* Applies expert knowledge of policies, processes, procedures, systems, concepts and operating standards to drive unit or team performance* Executes on more complex and/or non-standard requests* Recommends and implements solutions within own area of responsibility* May need to coordinate / integrate work with other areas as needed* Provides advanced analysis and/or specialized reporting to support business partners, functional areas or centres of expertise* Requires specialized and/or advanced technical / business / function knowledge for areas supported* High level of complexity in operational / reporting / process and/or analysis function requiring medium to longer term focus* Represents the group as the lead or subject matter expert on projects / initiatives and/or at meetings across the organization**Education & Experience:*** Undergraduate degree and/or* 5+ years relevant experience* Proficient knowledge of multiple business program and delivery disciplines, strategy development, consulting principles, lines of businesses supported, banking industry, and product/customer markets* Knowledge of current and emerging competitor and market trends* Knowledge of risk management environment, standards and regulations* Ability to manage a budget and work within the constraints of that budget* Ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives* Ability to exercise sound judgement in making decisions* Ability to communicate effectively in both oral and written form* Ability to work collaboratively and build relationships* Skill in using analytical software tools, data analysis methods and reporting techniques* Skill in using computer applications including MS Office* Ability to analyze, organize and prioritize work while meeting multiple deadlines* Ability to work successfully as a member of a team and independently* Ability to handle confidential information with discretion**Customer Accountabilities:*** Supports development and execution of diverse programs, implement and develop activities, tools and programs for businesses, and support business sales/service strategy and management activities* Provides expertise and guidance on programs and related reporting* Works closely with various partners, and external service providers (where appropriate) to resolve issues, streamline processes and implement solutions that enhance the customer/employee experience* Monitors any involved service providers to ensure agreed upon service levels are consistently achieved, and contracts are current* Keeps abreast of legislative developments related to the operational aspects of policy/ program assess implications for TD and proactively recommend changes* Leads projects to successfully implement program and policy changes* Works closely with business partners to resolve issues, streamline processes and implement solutions that enhance the operational efficiency and employee experience* Participates in business process efficiency reviews and discussions* Supports regulatory applications by providing relative business information for report to the applicable regulatory bodies/responding to requests for information**Shareholder Accountabilities:*** Adheres to enterprise frameworks or methodologies that relate to activities for our business area* Ensures respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities* Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate* Ensures business operations are in compliance with applicable internal and external requirements ( e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)* Participates in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations* Conducts internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience* Monitors service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists* Leads / facilitates and/or implements actions / remediation plans to address performance / risk /governance issues* Actively manages relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements* Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts* Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite**Employee/Team Accountabilities:*** Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest* Provides thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit* Keeps current on emerging trends/ developments and grow knowledge of the business, related tools and techniques* Participates in personal performance management and development activities, including cross training within own team* Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities* Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.* Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships.* Contributes to a fair, positive and equitable environment that supports a diverse workforce* Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally**OCC Language:****Physical Requirements:**Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%* Domestic Travel – Occasional* International Travel – Never* Performing sedentary work – Continuous* Performing multiple tasks – Continuous* Operating standard office equipment - Continuous* Responding quickly to sounds – Occasional* Sitting – Continuous* Standing – Occasional* Walking – Occasional* Moving safely in confined spaces – Occasional* Lifting/Carrying (under 25 lbs.) – Occasional* Lifting/Carrying (over 25 lbs.) – Never* Squatting – Occasional* Bending – Occasional* Kneeling – Never* Crawling – Never* Climbing – Never* Reaching overhead – Never* Reaching forward – Occasional* Pushing – Never* Pulling – Never* Twisting – Never* Concentrating for long periods of time – Continuous* Applying common sense to deal with problems involving standardized situations – Continuous* Reading, writing and comprehending instructions – Continuous* Adding, subtracting, multiplying and dividing – ContinuousThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.