Program Manager - Residential

Valid8 Financial, Inc.; Lafayette (CO); On-site; USD 65,000 - 90,000; Full time

Job summary

Imagine! provides a variety of residential services to the intellectual and developmentally disabled community, enabling them to live full lives in diverse settings.

This role leads the development and ongoing success of the Residential program, ensuring service quality, regulatory compliance, and financial viability. The position requires supervising residential staff, maintaining documentation accuracy, and coordinating with case managers and site supervisors.

Qualifications

• Bachelor’s degree in human services preferred.
• Two years of supervisory or managerial experience required.
• Two years of experience managing a similar program highly preferred.
• Two years’ related experience required.
• Ability to lift 50 pounds.

Responsibilities

• Oversees administration, planning, and success of community-based residential and wraparound services for adults with intellectual and developmental disabilities.
• Maintains compliance with federal and state regulations and organizational policies.
• Ensures quality of services through stakeholder satisfaction and staff performance.
• Directly supervises residential staff including hiring, training, mentoring and discipline.
• Supports budget development, implementation, and monitoring under supervision.
• Addresses service delivery issues and leads quality improvement initiatives.
• Represents the Residential program in the community and at stakeholder meetings.
• Responds to emergencies and maintains data integrity in health records systems.

Skills

Dev Disabilities Colorado

Regulatory knowledge

People skills

Communication

Negotiation

Autonomy

Tech skills

Driver's license

Mobile device

Education

Bachelor’s degree in human services preferred

Tools

Word processing

Internet databases

Assistive technology

Job description

Imagine! provides a variety of residential services to the intellectual and developmentally disabled community which allows them to live full lives in a number of different settings.

This role is r esponsible for the development and success of Residential program. Ensures quality of services, regulatory compliance and financial viability of the program.

• Oversees the administration, planning, and success of community-based residential and wraparound services for adults with intellectual and developmental disabilities.
• Maintains compliance with all relevant federal and state regulations and organizational policies and procedures. Remain knowledgeable about regulatory and legislative changes that impact programming.
• Ensures quality of services through staff, consumer, guardian and stakeholder satisfaction, in accordance with departmental mission and goals.
• Directly supervises residential staff including hiring, training, mentoring, performance management, and disciplinary action.
• Supports the Assistant Director to develop, implement, and monitor departmental budget. Develops and implements action plans and processes to address budget variances, under the supervision of the Assistant Director.
• Addresses and resolves service delivery issues and implement quality improvement initiatives. As a member of the Residential Management team, regularly seeks to develop and implement programs and initiatives that improve service delivery and internal collaboration.
• Identifies and implements process improvements to streamline documentation and service delivery workflows.
• Responds to emergency situations on a 24-hour basis, working with case managers, site supervisors, etc.
• Represents the Residential program in the community, regularly attending service and provider fairs as well as stakeholder meetings for Residential changes and initiatives.
• This position requires regular use of a personal vehicle with liability insurance that meets Imagine! standards.
• Responsible for the integrity and accuracy of data in the electronic health records and all other systems used in support of this program.

Job Qualifications

Knowledge, Skill, and Ability:

• General knowledge of the developmental disabilities system in Colorado.
• Knowledge of rules and regulations governing the operation of host homes, etc., including Health Department regulations.
• Demonstrated skill in working with adults with developmental disabilities.
• Effective written and verbal communication skills with individuals and groups at all professional levels.
• Effective and creative negotiator and problem solver.
• Ability to work independently and prioritize tasks/goals for self and others.
• Ability to work effectively with various technology including word processing software, internet-based databases, assistive technology, etc.
• Possession of a valid driver’s license and ability to meet Imagine! driving requirements.
• This position requires regular use of a personal mobile device such as a smartphone or tablet.

Training/Education:

• Bachelor’s degree in human services preferred.

Experience:

• Two years of experience in a supervisory or managerial position required.
• Two years of experience managing a similar program highly preferred.
• Two years’ related experience required.

Working Environment/Physical Activities

• Ability to lift 50 pounds.
• Effective with shifting roles, responsibilities, and expectations in a changing environment.
• This position includes being on-call for emergencies and support.
• Willingness and ability to respond to emergency situations as they arise.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.