Program Manager - Reliability Performance - Ohio

FirstEnergy Corp; Akron (OH); On-site; USD 69,000 - 121,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Tuition reimbursement

Pension plan

Job summary

FirstEnergy Corp in Akron, Ohio, is seeking a Program Manager - Reliability Performance to lead coordination and tracking of reliability work tied to the annual budget. This onsite role collaborates with Engineering, Operations, Work Management, and Finance to ensure timely, on-budget delivery and KPI achievement.

The ideal candidate will manage dashboards, prepare executive-level reporting, and support forecasting, regulatory reporting, and storm-related processes across multiple service

Qualifications

• Bachelor's degree in Engineering, Technology, Business, Finance, Project Management, or related discipline and minimum 2 years related utility distribution experience are required.

Responsibilities

• Leading coordination and tracking of reliability work tied to the annual budget.
• Monitoring and reporting performance against reliability KPIs (SAIDI, SAIFI, CAIDI, and completion metrics).
• Developing and maintaining dashboards and reporting for leadership visibility.
• Coordinating across Engineering, Work Management, and Operations teams.
• Tracking budget performance and ensuring financial accountability.
• Identifying risks and implementing mitigation strategies.
• Driving accountability for completion of assigned work.
• Supporting forecasting and prioritization adjustments.
• Coordinating design readiness and execution.
• Preparing executive-level reporting and presentations.
• Supporting regulatory reporting requirements.
• Supporting the FE storm process.

Skills

Project management

KPI tracking

Analytical skills

Leadership skills

Communication skills

Education

Bachelor's degree

Associates degree

High School Diploma

Tools

SAP

GIS

Job description

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is for two (2) open positions with the FirstEnergy Service Company, a subsidiary of FirstEnergy Corp. The Program Manager - Reliability Performance possesses a strong business and operational mindset with demonstrated ability to drive program execution across a broad portfolio of reliability work. This role serves as a central coordination point to ensure reliability investments are executed on time, within budget, and aligned with company reliability performance objectives. This position is responsible for managing and tracking the execution of reliability programs associated with the annual capital and O&M budget. The role ensures planned work is completed in alignment with established schedules and that performance is measured against key reliability KPIs. The position requires close coordination across Engineering, Operations, Work Management, and Finance. The preferred reporting location for these onsite positions is the Ohio Edison Headquarters in Fairlawn, Ohio. Other service centers in FirstEnergy Ohio will be considered based on space availability.

Responsibilities include:

• Leading coordination and tracking of reliability work tied to the annual budget.


• Monitoring and reporting performance against reliability KPIs (SAIDI, SAIFI, CAIDI, and completion metrics).


• Developing and maintaining dashboards and reporting for leadership visibility.


• Coordinating across Engineering, Work Management, and Operations teams.


• Tracking budget performance and ensuring financial accountability.


• Identifying risks and implementing mitigation strategies.


• Driving accountability for completion of assigned work.


• Supporting forecasting and prioritization adjustments.


• Coordinating design readiness and execution.


• Preparing executive-level reporting and presentations.


• Supporting regulatory reporting requirements.


• Supporting the FE storm process.

Qualifications

• Bachelor's degree in Engineering, Technology, Business, Finance, Project Management, or related discipline and minimum 2 years related utility distribution experience are required.


• OR Associates degree in Engineering Technology, Business, Finance, Project Management, or related discipline and 3 years of related distribution experience are required.


• In lieu of a degree, High School Diploma / GED and minimum 4 years related utility distribution experience are required.


• 2 years of project management experience or the equivalent is required.


• Project management skills are required with an ability to develop, manage, and control multiple tasks.


• Strong analytical skills and KPI tracking capability.


• Experience with SAP, GIS, and outage management systems preferred.


• Strong communication and leadership skills.


• Possess a strong understanding of utility reliability and work management.


• Strong attention to detail and analytical ability.


• Proficient in use of computers and PC based applications including Microsoft Office Suite.


• Solid interpersonal skills, strong written and verbal communication skills and strong analytical ability are required.


• Able to work independently, as well as collaboratively, with multiple departments in multiple locations.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.

No recruiters or agencies without a previously signed contract.

Unable to sponsor or transfer H-1B visas at this time.

FirstEnergy takes a market-based approach to pay, which may vary depending on your location. In addition, your actual base salary will depend on various factors such as your skills, qualifications, and experience.

The estimated pay range for this role is $68,500 - $121,000.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification

Exempt

FirstEnergy Human Resources Team