Program Manager, Quality Management, GEMS D&C, Quality Management

SupportFinity™; New York (NY); On-site; USD 66,800 - 142,800; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Maternity and Parental Leave Options

Paid Time Off (PTO)

401(k) Plan

Job summary

A leading e-commerce company in New York is seeking a Program Manager to join their Global Engineering team. This role requires driving process improvements within the Preconstruction and Construction Execution teams using data and metrics. The ideal candidate has at least 3 years of program management experience, strong skills in stakeholder management, and a Bachelor's degree in relevant fields. This position offers a competitive salary and a range of benefits including medical coverage and a 401(k) plan.

Qualifications

• 3+ years of program or project management experience.
• Experience using data and metrics to drive improvements.
• Experience working cross-functionally with tech and non-tech teams.

Responsibilities

• Utilize PMP and Lean Six Sigma methodologies to solve customer problems.
• Drive speed, quality, and simplification by reducing manual work.
• Create global best practice documentation to share across regions.

Skills

Program management

Process improvement

Cross-functional collaboration

Stakeholder management

Data analysis

Education

Bachelor's degree in business, engineering, operations, supply chain

Tools

PMP certification

Job description

Description

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.

We are looking for a dynamic, organized self-starter to join our Global Engineering, Maintenance & Sustainability - Design & Construction Quality Management team as a Program Manager.

The Program Manager will play a critical role for defining process within the Preconstruction and Construction Execution team and benchmark the processes within the different business units globally. They will be responsible for defining Amazon values and technology with the best of lean management and six sigma to achieve excellence. The team will benchmark processes across facility and infrastructure Pre-Construction and Construction lifecycle.

Travel up to 60% within assigned regions, regional travel and availability to work from a corporate office when not traveling. Candidates should either live near or be willing to relocate within a reasonable commuting distance of the office. Relocation assistance may be provided.

Key job responsibilities

• Utilize industry standard methodologies to include PMP and Lean Six Sigma based continuous improvement methodologies to engage teams to solve customer problems.
• Drive speed, quality, and simplification by eliminating rework loops, reducing and automating manual work and hand-offs, identifying and implementing best practices across the business, and minimizing process variability through standardization and automation.
• Motivate others to achieve impeccable quality in an explosive growth and deadline-driven environment.
• Diagnose Amazon processes, identify improvement opportunities, prescribe improvement strategies, and guide the improvement effort.
• Responsible for leading and driving process improvements (short-term wins) as well as process design / redesign (long-term wins) efforts.
• Create global best practice documentation and facilitate sharing across the globe.
• Maintain close relationships with internal stakeholders and understanding our highest priority execution pain-points and opportunities, which will translate into benchmarking initiatives that improve processes, tools, and team capabilities.

About the team

Amazon Benefits:

Benefits

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill sets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Bachelor's degree in business, engineering, operations, supply chain, transportation logistics
• Experience in facility and infrastructure construction management

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• PMP certificate
• Master's degree

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.