Program Manager - Quality Management

NY STATE ELECTRIC & GAS; Town of Lancaster (NY); On-site; USD 84,000 - 110,000; Full time

Benefits offered by this job

Benefits package

Performance bonuses

401(k) match

Health, dental, and vision insurance

Tuition reimbursement

Career development

Job summary

NY STATE ELECTRIC & GAS CORP is seeking a Program Manager to lead the development and governance of a Quality Management System across Avangrid Networks. You will coordinate cross‑functional teams to design, document, and implement foundational business processes that improve efficiency and customer satisfaction.

The role requires strong attention to detail, adaptability, and ability to drive process improvements, with frequent interaction across departments and a focus on delivering clear,

Qualifications

• Bachelor's degree with a minimum of 2 years of program /project management experience in a related field.
• Project/Program Management Certificate (or willing to obtain within one year)
• Experience in leading teams
• Proficiency in Microsoft Office tools (Word, Excel, Project, Visio, SharePoint, Teams)
• Project Management (individual projects, linked projects, programs).
• Problem solving and analytical skills and ability to multi-task
• Interpersonal Skills
• Communications / Influencing
• Negotiation / Dispute Resolution
• Agility, versatility, and flexibility; productive in a multi‑tasking and rapidly changing environment.
• Experience leading meetings, development of agendas, documentation of notes and follow‑up activity.

Responsibilities

• Manages programs and projects. Accountable for program/project delivery including scope and business case development, planning, execution, monitoring, and close out.
• Prepares program/project plans, tracks and manages program/project performance against plans, and takes corrective action. Reports progress status to management.
• Leads cross-functional project teams spanning multiple business areas filling the role of lead team member with respect to accomplishing day‑to‑day goals and provides direction and leads decision making.
• Promotes the development and implementation of standard processes and procedures.
• Supports Process Owners in the development and implementation of business processes and standard operating procedures.
• Executes process analysis, identifies interdependencies, overlaps and gaps and makes recommendations to process owner and management to promote efficiencies.
• Propose and implement interventions wherever gaps or overlaps are identified, or issues arise.

Skills

Leadership

Microsoft Office

Problem solving

Interpersonal skills

Communications / Influencing

Negotiation

Agility

Meeting management

Education

Bachelor's degree

Project/Program Management Certificate

Tools

Microsoft Project

Visio

SharePoint

Teams

Word

Excel

Job description

Program Manager - Quality Management

Location: Lancaster, NY

Work Type: Office, 5 days

The base salary for this position is dependent upon experience and location ranging from $84,000 -109,500

What We Offer:

• Competitive benefits and growth opportunities
• Generous performance‑based bonuses
• 12% 401(k) match
• Comprehensive health, dental, and vision insurance
• Tuition reimbursement
• Professional development and clear career advancement pathways

For more information please visit: Benefits - Avangrid

Job Summary

The Program Manager - Business Process Governance provides leadership in the development of foundational business processes for the implementation of a Quality Management System (cultural and technical impacts) across Avangrid Networks. The Quality Management System outlines the company's approach to managing the interrelated business processes that contribute to its effectiveness and efficiency in meeting customer and stakeholder requirements and enhancing their satisfaction. This position requires frequent interactions with cross-functional teams with the purpose of producing documents written clearly and concisely appropriate for the business function. The candidate should have an eye for detail and process while also being flexible and open-minded.

Key Responsibilities

• Manages programs and projects. Accountable for program/project delivery including scope and business case development, planning, execution, monitoring, and close out.
• Prepares program/project plans, tracks and manages program/project performance against plans, and takes corrective action. Reports progress status to management.
• Leads cross-functional project teams spanning multiple business areas filling the role of lead team member with respect to accomplishing day‑to‑day goals and provides direction and leads decision making.
• Promotes the development and implementation of standard processes and procedures.
• Supports Process Owners in the development and implementation of business processes and standard operating procedures.
• Executes process analysis, identifies interdependencies, overlaps and gaps and makes recommendations to process owner and management to promote efficiencies.
• Propose and implement interventions wherever gaps or overlaps are identified, or issues arise.

Required Qualifications

• Bachelor's degree with a minimum of 2 years of program /project management experience in a related field.
• Project/Program Management Certificate (or willing to obtain within one year)
• Experience in leading teams
• Proficiency in Microsoft Office tools (Word, Excel, Project, Visio, SharePoint, Teams)
• Project Management (individual projects, linked projects, programs).
• Problem solving and analytical skills and ability to multi-task
• Interpersonal Skills
• Communications / Influencing
• Negotiation / Dispute Resolution
• Agility, versatility, and flexibility; productive in a multi‑tasking and rapidly changing environment.
• Experience leading meetings, development of agendas, documentation of notes and follow‑up activity.

Preferred Qualifications

• Experience in implementing Quality Management Systems
• Experience in continuous improvement methodology
• Lean Six Sigma Certification(s) is a plus
• Strong knowledge of aspects of at least one of the following business functional areas: Electric/Gas Operations, Customer Services and Processes and Technology

Company

NY STATE ELECTRIC & GAS CORP

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at [e-mail] .

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangri