Program Manager (Qualified Professional)

Natural Support Services; Charlotte, Northern (NC, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Healthy work environment

Job summary

Natural Support Services in Charlotte, NC is seeking a Program Manager (Qualified Professional) to oversee community-based services and ensure compliance with Medicaid and program standards.

The Program Manager will supervise direct support staff, monitor service delivery, ensure services follow each individual's PCP, and collaborate with clinicians, care coordinators, and families to deliver high-quality supports.

Qualifications

• Must meet North Carolina Qualified Professional (QP) requirements.
• Experience working with intellectual/developmental disabilities or behavioral health populations
• Strong documentation and compliance skills
• Ability to coordinate services across multiple programs
• Leadership role in a growing community-based agency
• Opportunity to shape program development

Responsibilities

• Staff supervision and oversight of direct support.
• Monitor service delivery to ensure PCP alignment.
• Review documentation for accuracy and compliance.
• Coordinate with clinicians, care coordinators, and families to ensure high-quality supports.
• Oversee program development and quality across multiple programs.

Job description

Charlotte, United States | Posted on 03/15/2026

Natural Support Services provides community-based support services that help individuals build independence, stability, and meaningful connections within their communities.

Our programs focus on skill development, community engagement, and person-centered support for individuals with developmental and behavioral health needs.

Job Description

Natural Support Services is seeking a Program Manager (Qualified Professional) to oversee community-based services and ensure compliance with Medicaid and program standards.

The Program Manager supervises direct support staff, monitors service delivery, and ensures that services follow each individual's Person Centered Plan (PCP).

Responsibilities include staff supervision, documentation review, program oversight, and coordination with clinicians, care coordinators, and families to ensure high-quality services.

Requirements

• Must meet North Carolina Qualified Professional (QP) requirements


• Experience working with intellectual/developmental disabilities or behavioral health populations


• Strong documentation and compliance skills


• Ability to coordinate services across multiple programs


• Leadership role in a growing community-based agency


• Opportunity to shape program development