Program Manager (Qualified Professional)

Natural Support Services; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Natural Support Services in Charlotte, NC seeks a Program Manager (Qualified Professional) to oversee community-based services and ensure adherence to Medicaid and program standards. The role involves supervising staff, monitoring service delivery, and ensuring services follow each individual's PCP in coordination with clinicians and families. This is a full-time, on-site position.

Qualifications

• Must meet North Carolina Qualified Professional (QP) requirements.
• Experience working with intellectual/developmental disabilities or behavioral health populations.
• Strong documentation and compliance skills.
• Ability to coordinate services across multiple programs.
• Leadership role in a growing community-based agency.
• Opportunity to shape program development.

Responsibilities

• Supervise direct support staff and monitor service delivery.
• Review documentation and ensure PCP alignment and compliance.
• Oversee program operations and ensure high-quality services.
• Coordinate with clinicians, care coordinators, and families to support individuals.

Skills

Staff supervision

Documentation

Coordination

Leadership

Compliance

Education

QP requirements

Job description

Charlotte, United States | Posted on 03/15/2026

Natural Support Services provides community-based support services that help individuals build independence, stability, and meaningful connections within their communities.

Our programs focus on skill development, community engagement, and person-centered support for individuals with developmental and behavioral health needs.

Job Description

Natural Support Services is seeking a Program Manager (Qualified Professional) to oversee community-based services and ensure compliance with Medicaid and program standards.

The Program Manager supervises direct support staff, monitors service delivery, and ensures that services follow each individual's Person Centered Plan (PCP).

Responsibilities include staff supervision, documentation review, program oversight, and coordination with clinicians, care coordinators, and families to ensure high-quality services.

Requirements

• Must meet North Carolina Qualified Professional (QP) requirements


• Experience working with intellectual/developmental disabilities or behavioral health populations


• Strong documentation and compliance skills


• Ability to coordinate services across multiple programs


• Leadership role in a growing community-based agency


• Opportunity to shape program development