Program Manager, Project Based Housing,The Laurel

The People Concern; Los Angeles (CA); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Program Manager to oversee project-based housing initiatives. This role involves managing case management teams, ensuring high-quality service delivery, and collaborating with community partners to support individuals transitioning from homelessness. The Program Manager will play a crucial role in crisis management, staff supervision, and maintaining compliance with funding standards. Join a passionate team committed to empowering vulnerable populations and making a meaningful impact in the community. If you are a proactive leader with a strong background in social services, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Planning (403b)

Employee Assistance Program (EAP)

Qualifications

• MSW or equivalent required; must be licensed or license eligible.
• 2+ years' experience with homeless populations preferred.

Responsibilities

• Oversee ICMS teams, ensuring quality crisis management and service coordination.
• Facilitate team meetings and provide clinical supervision.

Skills

Clinical Supervision

Crisis Management

Team Collaboration

Time Management

Problem-Solving

Interpersonal Skills

Education

MSW, MFT, LPCC or PsyD

License Eligible

Tools

Electronic Databases

Job description

Program Manager, Project Based Housing, The Laurel

Job Title: Program Manager – Project-based Housing
Reports To: Assistant Director, Project Based Housing
Status: Exempt (Salary), Full-Time, Management
Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.

SUMMARY

The People Concern is partnered with the Department of Health Services (DHS) and their Housing for Health (HFH) Program to provide housing and Intensive Case Management Services (ICMS) to persons experiencing homelessness. The Project-based Housing Program houses individuals transitioning from homelessness in subsidized housing units that are attached to supportive services. Project-based Housing clients are linked to ICMS case managers who provide home-based and field-based interventions clinical services while employing trauma-informed care and harm reduction approaches. Clients in our programs are a diverse group with complex trauma experiences complicated by medical, mental health and substance use barriers. Clients remain in the program for as long as they require subsidized housing. For many individuals this may mean their entire lifetime. The Program Manager is responsible for daily oversight of the ICMS Teams based in the Project-based Housing sites. This includes assistance with client crisis management, coordination of services, and clinical supervision to case management team. The Program Manager serves as the primary liaison between the agency’s DHS HFH program staff and the ICMS team, ensuring funder standards are met. They also support collaborative working relationships with site-based partners including property managers, housing developers, and local community resources.

ESSENTIAL DUTIES & RESPONSIBILITIES

1. Provide clinical and administrative supervision to Bachelors-level Case Managers and Masters-level Clinical Case Managers.
2. Facilitate weekly team meetings and case consultation utilizing a trauma-informed care lens and harm reduction approach.
3. Collaborate with other Housing Department teams, DHS supports, and community partners to develop creative interventions focused on improving the safety and well-being of our most marginalized clients.
4. Assist with client crisis management which includes assessment for voluntary and involuntary psychiatric hospitalizations.
5. Be available to respond to emergency calls and situations on a 24-hour basis with support from direct clinical supervisor and Housing Department Directors.
6. Ensure all documentation, charting, and data collection for program clients is complete, timely, and accurate through ongoing audits of electronic databases and chart reviews.
7. In coordination with the Project-based Housing Director, provide budgetary oversight of program administration and ensure program revenue and expenses are within the annual budget.
8. Hire and manage staffing of ICMS team ensuring staff are adequately trained and abide by all agency and department policies and procedures.
9. Assist in the screening, assessment, and enrollment of clients, including orientation to program policies, resources, and goals.
10. Ensure case management staff are linking clients to appropriate services and utilizing a “Whatever It Takes” approach. Case Managers will provide assistance with locating and securing housing, connection to community resources, government and state benefits, medical, mental health and substance use services.
11. Provide support and containment to team in the event of client death and/or traumatic incident. Coordinate or provide debriefing when appropriate.

QUALIFICATIONS

1. MSW, MFT, LPCC or PsyD who is registered with CA BBS (supervision hours are available for this position).
2. Licensed preferred, but must be license eligible.
3. Minimum of two years’ full-time experience working with the homeless, preferably those living with mental illness and/or substance addictions.
4. Able to provide direct supervision and management of assigned staff.
5. Detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills.
6. Strong critical thinking, problem-solving, and team building skills.
7. Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers.
8. Able to learn quickly and work effectively with a wide range of constituencies and minimal supervision.
9. Self-starter with the ability to stay ahead of the curve and thrive in a fast-paced work environment.
10. Current, valid Driver’s license with an acceptable driving record.
11. Able to be on-call 24/7 with support from direct clinical supervisor and Housing Department Director.

Preferred Qualifications

1. LCSW or LMFT, or close to licensure.
2. Two years’ supervisory experience.
3. Knowledge and experience in chemical dependency and substance abuse treatment.
4. Strong computer literacy and minimum 30 WPM typing speed.

WORK ENVIRONMENT

1. Field (may need to travel) and indoor office environment.
2. On occasion walk or drive to different local sites.
3. Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds.
4. Will necessitate working in busy and loud environments.
5. Will be exposed to elements like cold, heat, dust, noise and odor.
6. May need to bend, stoop, twist, and sit throughout the day.

RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES

• Maintain a safe work environment and confidentiality at all times.
• Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues.
• Organize and prioritize multiple activities to meet all external and internal deadlines.
• Maintain a professional demeanor that reflects positively on the agency.
• Demonstrate respect and courtesy toward others.
• Able to thrive in a work environment emphasizing teamwork and collaboration.
• Ability to prioritize different tasks with minimal supervision.
• Perform other duties as assigned.

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence. With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn. The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.