Program Manager, Production Event Incident Management Process

Ursus; Foster City (CA); On-site; Full time

Job summary

A leading company seeks a Program Manager for their Production Event Incident Management Process in Foster City, CA. This role involves managing production events, ensuring timely communication and expectations, and improving processes. Candidates should have a Bachelor's degree in Engineering and a strong history of cross-functional project management. Benefits include medical, dental, vision, and 401K matching.

Benefits

Medical benefits

Dental benefits

Vision benefits

Commuter benefits

401K benefits with company matching

Qualifications

• Requires a Bachelor's degree in Engineering or a related field.
• Strong track record of managing cross-functional projects.
• Proficiency in Jira and Confluence is necessary.

Responsibilities

• Collect and review internal and external Production Events.
• Run the Production event review meetings and oversee their timely closure.
• Iterate and improve the process based on gathered feedback.

Skills

Bachelor's degree in Engineering or a related field

Managing cross-functional projects

Proficiency in Jira

Proficiency in Confluence

Education

Bachelor's degree in Engineering or a related field

Tools

Jira

Confluence

Job description

JOB TITLE: Program Manager, Production Event Incident Management Process
LOCATION: Foster City, CA
PAY RANGE: $63.00 - $73.51/hr
DURATION: 6 months

TOP 3 SKILLS:

• Bachelor's degree in Engineering or a related field.
• Strong track record of managing cross-functional projects
• Proficiency in Jira and Confluence.

JOB DESCRIPTION
Our client has embarked on a highly ambitious journey to develop a full-stack autonomous mobility solution for our cities. An important part of this is our Production Event Incident Management System. This role is focused on running the Production Event process.

In this role, you will:

• Collect both internal and external Production Events due for a review following SLAs as required.
• Reach out to Production event owners and schedule them for review
• Set expectations with the Production event authors
• Share the template
• Remind to schedule for Office Hours
• What to expect during the review
• Run the Production event review meetings
• Share the doc/agenda ahead and follow up on all action items.
• Maintain a complete and up to date list of current *** Service Production events that can affect the next service version.
• Oversee that Production events are correctly and timely closed and follow up on any long pending Production events that remain open.
• Gather feedback and iterate and improve the process as needed
• Report on Production events in appropriate forums.

Qualifications

• Bachelor's degree in Engineering or a related field.
• Strong track record of managing cross-functional projects
• Proficiency in Jira and Confluence.

Bonus Qualifications

• Proven track record managing high-severity incidents and service outages
• Experience in a DevOps/ Site Reliability Engineering-driven environment
• Background in engineering

BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.

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