Program Manager, Process Improvement (Hybrid Schedule)

Eversource; Manchester (NH); Hybrid; USD 122,000 - 136,000; Full time

Job summary

Eversource is seeking a senior process improvement professional to evaluate, design, and manage initiatives across the organization. You will lead cross-functional teams, define scope, and drive projects from planning through measurement with minimal oversight.

Responsibilities include analyzing current processes, identifying gaps, and implementing sustainable improvements that boost safety, productivity, and cost reductions while aligning with enterprise policies and standards.

Qualifications

• Bachelor’s degree in business administration, engineering, or equivalent work experience.
• 8+ years in process improvement or BPM-related field with leadership of complex initiatives.
• Experience with process mapping and documentation; SAP Signavio preferred.

Responsibilities

• Evaluate, design, and manage process improvement initiatives to enhance efficiency and reduce costs.
• Lead cross-functional teams through structured process analysis and future-state design workshops.
• Develop and maintain process documentation and performance metrics to drive sustainable improvements.
• Collaborate with stakeholders to implement changes and monitor benefits and sustainment.

Skills

Influence without authority

Facilitation

Communication

Cross-functional collaboration

Analytical thinking

Leadership

Change management

Education

Bachelor's degree in business administration or engineering

Tools

SAP Signavio Process Modeling

BPMN 2.0 standards

Job description

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.In this role, you will be responsible for evaluating, designing, and managing process improvement initiatives to enhance the performance of Eversource resources. You will independently lead assigned process improvement and business process initiatives by defining scope, developing project plans, engaging key stakeholders and subject matter experts, and driving initiatives through completion with minimal oversight. In addition, you will analyze and measure the effectiveness of existing business processes and develop sustainable, repeatable, and quantifiable business process improvements, while collecting and analyzing process data to initiate, develop and recommend business practices and procedures that focus on enhanced safety, increased productivity, and reduced costs. This is a highly collaborative role where you will work closely with internal resources to assess critical business processes, tools, and resources to identify and prioritize process improvement.Essential FunctionsDocuments business processes using BPMN 2.0 standards within SAP Signavio Process Modeling by interviewing and collaborating with subject matter experts to elicit process information and develop accurate current-state and future-state process models.Leads cross-functional teams on complex process improvement engagements, including structured process analysis and future-state design workshops.Works collaboratively with teams to identify and implement enhancements to existing policies, procedures, instructions, systems, etc. that improve operational discipline.Analyzes and identifies current process gaps using observations, data collection, data analysis, current-state process analysis, process ideologies and communication with management and frontline staff.Measures the effectiveness of current-state processes, systems, etc. as well as benefits gained through implemented enhancements.Identifies issues, root causes, strategies for improvement and development of implementation and sustainment plans.Develops a summary of findings, recommendations, and action plans for management to review and approve.Effectively applies various continuous improvement tools and operating discipline to drive assigned initiatives to positive outcomes.Independently manages assigned process improvement and business process initiatives with minimal oversight, including defining scope, developing project plans, coordinating resources, managing schedules, facilitating stakeholder engagement, and driving initiatives through implementation and measurement.Develops and maintains tools, applications, and systems critical to the process improvement initiatives.Develops tools and leverages technology to share relevant information with all stakeholders so business units can learn from process defects, reduce likelihood of future reoccurrence, and improve the mindset of personnel involved in the process.Develops action plans and processes, in coordination with key stakeholders and subject matter experts, for integrating activities and optimizing department resources to meet major goals and objectives.Technical Knowledge/SkillAbility to influence without direct authority.Expertise and working knowledge of process improvement methods, internal controls implementation, change management leadership, and root cause analysis techniques.Self-motivated and goal oriented; demonstrated ability to independently scope, plan, organize, and drive process improvement initiatives with minimal supervision.Willingness to learn about and integrate new processes and technologies while, when applicable, breaking old paradigms and barriers.Strong process elicitation and interviewing skills, with the ability to gather, synthesize, and translate information from subject matter experts into structured business process documentation.Strong facilitation and communication skills (including written, oral, and public speaking) required, with demonstrated ability to develop structured workshop agendas and lead cross-functional stakeholders and subject matter experts through process analysis and future-state design.Demonstrated strong analytical and critical thinking skills, including the ability to analyze current-state processes, identify gaps and improvement opportunities, and facilitate the development of future-state processes.Ability to effectively communicate and interact with stakeholders at all levels of authority.Demonstrated aptitude and curiosity for learning and implementing new tools and technology.Strong knowledge and experience in process mapping and documentation using BPMN 2.0 standards.Ability to consistently apply established business process modeling standards, conventions, and governance requirements.Extensive experience in process modeling and analysis; knowledge and hands-on experience in SAP Signavio Process Modeling preferred.EducationA Bachelor’s degree in business administration, engineering, or equivalent work experience.ExperienceA minimum of eight (8) years of related experience in process improvement, business process management, or a related discipline, including experience leading complex process improvement initiatives, is required.Working Conditions:Must be available to work emergency restoration assignment as required.Must be available to travel between MA/CT/NH as necessary.#LI-ES3#LI-Hybrid#engajdCompetencies:Build trusting relationshipsManage and develop peopleFoster teamwork and cross-functional collaborationLead changeCommunicate strategic visionCreate an engaged workforceFocus on the customerTake ownership & accountabilityCompensation and Benefits:Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:$122,360.00-$135,960.00Worker Type:RegularNumber of Openings:1Emergency Response:Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.EEO Statement:Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.VEVRRA Federal Contractor