Program Manager / Pharma Relations

Aleracare; Phoenix (AZ); On-site; USD 65,000 - 85,000; Full time

Job summary

Aleracare in Phoenix, AZ seeks a Program Manager / Pharma Relations to oversee manufacturer programs, payer interactions, and patient journeys. You will coordinate onboarding, lead QBRs, track performance metrics, and ensure timely reimbursement information.

Travel up to 15%. BS/BA preferred; healthcare/pharmacy experience essential. Strong organizational skills and clear communication are required to succeed in this fast-growing role.

Qualifications

• Healthcare experience required; 1–2 years insurance benefit/pharmacy experience preferred.
• Strong Excel data manipulation and MS Office skills.
• Excellent patient communication and collaboration abilities.

Responsibilities

• Act as the designated, single point of contact for manufacturers and hub operations.
• Coordinate patient and prescriber outreach and reimbursement information.
• Monitor patient adherence and program performance metrics.
• Conduct quarterly business reviews (QBRs) and analyze data.
• Oversee onboarding and training of new staff for the Services.
• Support prescribers and ensure timely communication and issue resolution.

Skills

Healthcare experience

Insurance benefits

Excel data manipulation

MS Office

Follow-up skills

Self-directed

Pharmacy experience

Patient communication

Collaboration

Account management

Time management

Education

High School Diploma

BS/BA Preferred

Job description

Program Manager / Pharma Relations

Aleracare Phoenix, Arizona, United States

About this position

About PURE

Pure Infusion Suites is a fast-growing healthcare start-up, recognized as the fastest-growing company in Utah as of October 2024. Our success comes from our remarkable team, shared values, and a supportive culture that shows in every interaction, whether with patients in our clinics or with insurance companies and vendors at our corporate headquarters. If you are detail-oriented, self-directed, and passionate about ensuring claims are processed quickly and accurately, this could be the perfect role for you.

OUR CORE VALUES
We live by four core values that define our culture and guide our hiring:

· People-obsessed

Position Summary:

As a Program Manager at Pure Infusion, you will be a hands-on ambassador providing guidance and support to our manufacturers, referring providers, patients, sales executives and departmental staff in all aspects of the patient journey for assigned products. The position requires you to be highly proficient with all aspects of the patient, manufacturer, provider journey as well as have a complete knowledge of departmental workflow within Pure Infusion.

Key Responsibilities

Act as the designated, primary point of contact for Manufacturer(s) that is responsible for all aspects of the assigned products program, including issue escalation/resolution and leading quarterly business reviews. Designated Product Program Manager responsibilities include, but are not limited to, the following:

· Perform patient and referring provider outreach

· Monitor patient adherence

· Serve as primary point of contact for Manufacturer(s) regarding issues related to Product, the Services, day-to-day operational issues (e.g., product ordering, product coverage, Hub coordination, etc.), marketplace conditions, or an issue that may reasonably arise related to Product, as necessary

· Monitors and ensures client satisfaction and retention

· Coordinate onboarding and training of new Service Provider staff who will provide the Services, with quarterly documentation thereof

· Conduct status calls with manufacturer(s) as contracted to review and discuss performance of the services and other issues that may reasonably arise related to product.

· Conduct quarterly business reviews (QBRs) to review and discuss the performance of the services and other issues that may arise, including specifically review of identified data analytics and performance indicators

· Track/Calculate program performance metrics

· Partner with Operational teams to maximize program performance/outcomes

· Assist manufacturer with any agreed-upon business reporting

· Build out new manufacturer program solutions and processes

Additional oversight and responsibilities

Act as the designated, single point of contact for prescribers providing support for all issues related to patient care, including handling escalated issues and providing continuous follow up as needed. Such role to specifically include:

· Identify prescriber’s preferred method of communication

· Liaise with prescribers to provide reimbursement information.

· Monitor patients’ progress in continuum of care

· Notify prescriber (using prescriber’s preferred method of communication) when patient has been successfully onboarded and when medication has been administered to patient, including any pertinent notes taken during the infusion treatment as well as information regarding the next scheduled infusion date

· Serve as a single point-of-contact for manufacturer’s hub

· All other necessary patient-level interactions with prescriber

· Data Oversight, ensuring timeliness and contract compliance

· Other duties as assigned

Required Knowledge and Skills

• Understanding of Insurance/Prescription Benefits
• Data manipulation experience in Excel; Intermediate skills in Microsoft office products (including Word, Excel, PowerPoint etc)
• Computer skills with the ability to learn new programs/data manipulation
• Strong follow up and follow through skill set
• Self-directed and ability to “own” the program and be responsible for the results
• Minimum 1-2 years insurance benefit/pharmacy experience
• Excellent patient communication and interpersonal skills
• Demonstrates clear communication and effective collaboration to optimize patient care and clinic operations
• Ability to multi-task; take on additional functions to assist in building out our growing team.
• Ability to collaborate with others and offer outstanding customer service
• Account Management
• Highly organized
• Strong follow-up and follow through; excellent time management skills

Preferred Knowledge and Skills

· Experience working with Drug Manufacturers

· Prescription/Referral processing knowledge

· New product/program implementation experience

Education/Licensure/Technical Requirements.

• High School Diploma; BS/BA Preferred

· Pharmacy Technician experience a plus

· Willingness to travel up to 15%

· Ability to meet U.S. employment and eligibility requirements

About PURE

Pure Infusion Suites is a fast-growing healthcare start-up, recognized as the fastest-growing company in Utah as of October 2024. Our success comes from our remarkable team, shared values, and a supportive culture that shows in every interaction, whether with patients in our clinics or with insurance companies and vendors at our corporate headquarters. If you are detail-oriented, self-directed, and passionate about ensuring claims are processed quickly and accurately, this could be the perfect role for you.

OUR CORE VALUES
We live by four core values that define our culture and guide our hiring:

· People-obsessed

· Passionate

· Builder

· Grateful

Position Summary:

As a Program Manager at Pure Infusion, you will be a hands-on ambassador providing guidance and support to our manufacturers, referring providers, patients, sales executives and departmental staff in all aspects of the patient journey for assigned products. The position requires you to be highly proficient with all aspects of the patient, manufacturer, provider journey as well as have a complete knowledge of departmental workflow within Pure Infusion.

Key Responsibilities

Act as the designated, primary point of contact for Manufacturer(s) that is responsible for all aspects of the assigned products program, including issue escalation/resolution and leading quarterly business reviews. Designated Product Program Manager responsibilities include, but are not limited to, the following:

· Perform patient and referring provider outreach

· Monitor patient adherence

· Serve as primary point of contact for Manufacturer(s) regarding issues related to Product, the Services, day-to-day operational issues (e.g., product ordering, product coverage, Hub coordination, etc.), marketplace conditions, or an issue that may reasonably arise related to Product, as necessary

· Monitors and ensures client satisfaction and retention

· Coordinate onboarding and training of new Service Provider staff who will provide the Services, with quarterly documentation thereof

· Conduct status calls with manufacturer(s) as contracted to review and discuss performance of the services and other issues that may reasonably arise related to product.

· Conduct quarterly business reviews (QBRs) to review and discuss the performance of the services and other issues that may arise, including specifically review of identified data analytics and performance indicators

· Track/Calculate program performance metrics

· Partner with Operational teams to maximize program performance/outcomes

· Assist manufacturer with any agreed-upon business reporting

· Build out new manufacturer program solutions and processes

Additional oversight and responsibilities

Act as the designated, single point of contact for prescribers providing support for all issues related to patient care, including handling escalated issues and providing continuous follow up as needed. Such role to specifically include:

· Identify prescriber’s preferred method of communication

· Liaise with prescribers to provide reimbursement information.

· Monitor patients’ progress in continuum of care

· Notify prescriber (using prescriber’s preferred method of communication) when patient has been successfully onboarded and when medication has been administered to patient, including any pertinent notes taken during the infusion treatment as well as information regarding the next scheduled infusion date

· Serve as a single point-of-contact for manufacturer’s hub

· All other necessary patient-level interactions with prescriber

· Data Oversight, ensuring timeliness and contract compliance

· Other duties as assigned

Required Knowledge and Skills

• Healthcare experience
• Understanding of Insurance/Prescription Benefits
• Data manipulation experience in Excel; Intermediate skills in Microsoft office products (including Word, Excel, PowerPoint etc)
• Computer skills with the ability to learn new programs/data manipulation
• Strong follow up and follow through skill set
• Self-directed and ability to “own” the program and be responsible for the results
• Minimum 1-2 years insurance benefit/pharmacy experience
• Excellent patient communication and interpersonal skills
• Demonstrates clear communication and effective collaboration to optimize patient care and clinic operations
• Excellent customer service skills
• Ability to multi-task; take on additional functions to assist in building out our growing team.
• Ability to collaborate with others and offer outstanding customer service
• Account Management
• Highly organized
• Strong follow-up and follow through; excellent time management skills

Preferred Knowledge and Skills

· Experience working with Drug Manufacturers

· Prescription/Referral processing knowledge

· New product/program implementation experience

Education/Licensure/Technical Requirements.

• High School Diploma; BS/BA Preferred

· Pharmacy Technician experience a plus

· Willingness to travel up to 15%

· Ability to meet U.S. employment and eligibility requirements

The pay range for this role is:
65,000 - 85,000 USD per year(Sandy HQ)