Program Manager, People Strategy

etsy; United States; On-site; USD 120,000 - 170,000; Full time

Job summary

Etsy is seeking a Program Manager (IC3), People Strategy to manage key initiatives across the People & Workplace teams. You’ll shepherd ambiguous problems to structured solutions, with discovery to identify what’s broken and who’s affected. You’ll collaborate across teams to ensure successful delivery and continuous improvement.

The role emphasizes change management, roadmapping, and communicating outcomes to leaders, while driving employee experience and organizational goals forward.

Qualifications

• 4+ years of program management experience on a People/HR team.
• Ability to manage cross-functional programs in a fast-paced environment.
• Familiarity with HR systems, compensation, analytics is a plus.
• Experience with AI to enhance workflows is desirable.

Responsibilities

• Drive projects: define goals, scope, success metrics and timelines; collaborate with teams to deliver.
• Create roadmaps: document timelines and ownership for teams to understand direction.
• Support cross-team collaboration: be a key contact to align stakeholders and optimize communication.
• Manage up, down and across: track progress, escalate issues and remove roadblocks.
• Orchestrate change management: support leaders in rolling out changes and embedding programs.
• Facilitate retrospectives: gather feedback, measure progress, identify improvements.
• Insights and knowledge sharing: share learnings across People & Workplace teams to drive a learning culture.

Skills

Program management

Cross-functional collaboration

Agile change agent

Communication skills

Problem-solving

Job description

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy employee, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

We believe exceptional companies are built by exceptional teams, and we're intentional about it. That means hiring great people, setting them up for success from day one, and giving them real reasons to grow their careers here. We invest in development that goes beyond promotions, and we foster the trust and relationships that help people do their best work together.

What's the Role?

We're looking for a Program Manager (IC3), People Strategy to manage key initiatives that make Etsy's people programs work better. This role sits on the People & Workplace team, which means your portfolio of projects varies - from operationalizing a policy change, overseeing a program launch, creating communications and decks for the org etc. The through-line isn't the subject matter - it's your ability to shepherd teams from ambiguous problems to structured solutions. A significant part of the work is discovery: understanding what's broken, who's affected, what's already been tried, and what a meaningful solution looks like. You will collaborate across multiple teams to ensure that solutions are delivered successfully.

This role sits on the People Strategy, Systems and Operations team who are responsible for articulating People & Workplace strategy and for enabling it through our systems, operations and planning processes. We ensure the whole People & Workplace org can effectively enhance the employee experience and achieve strategic organizational goals.

We are adaptive individuals who take work from ideation to execution swiftly and with strong collaboration and communication skills. We link arms in our deep care of purposeful, easeful and equitable experiences.

This role reports for the Director, Program Manager.

What does the day-to-day look like?

• Drive projects: Support defining program goals, scope, success metrics and timelines and collaborate with various teams to help facilitate delivery of projects and programs.
• Create roadmaps: Visualize roadmaps for teams to be able to understand where we're headed and how they contribute. Help document program timelines, scope, and ownership.
• Support cross team collaboration: Act as a key point of contact for team members and stakeholders to ensure alignment and optimize communication to support efficient decision making.
• Manage up, down and across: Help track progress and ensure regular updates are shared to ensure accountability of the team on deadlines. Escalate issues when needed and assist in removing roadblocks.
• Orchestrate change management: Support senior leaders in rolling out changes, ensure proper tracking and communication of milestones, and that programs are eventually integrated into our day to day operations.
• Facilitate retrospectives: Assist with post-program evaluation by gathering feedback from stakeholders, measuring progress against goals, and identifying areas for improvement.
• Insights and knowledge sharing: Facilitate knowledge sharing across the People & Workplace teams to enhance a learning culture and ensure the org is leveraging data, research and insights to inform their work.
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• Experience: 4+ years of program management experience, with a proven track record of managing cross-functional programs in a fast-paced environment, preferably on a People team (knowledge of key HR functions like HR Systems, Compensation & Benefits, People Analytics, Recruiting, Talent Management, Workplace a plus).
• Program Management Skills: Ability to prioritize tasks, manage your and others' time effectively, and drive programs to completion with guidance across multiple concurrent projects. Must have experience leveraging ai to enhance workflows.
• Cross-Functional Collaboration: Comfortable working with a variety of teams and stakeholders to align on program goals and timelines.
• Agile change agent: Familiarity with how to support teams during transitions, maintain order through ambiguity and remain flexible through change.
• Communication Skills: Strong written and verbal communication skills to keep stakeholders informed and aligned. Bonus if you have experience writing employee facing communications or developing learning materials.
• Problem-Solving: Able to think critically and proactively identify challenges and solutions on a variety of