Program Manager Patient Support Programs

iqvia; Egypt (PA); On-site; USD 12,000 - 18,000; Full time

Job summary

IQVIA is seeking a Program Manager to ensure flawless execution of patient support programs, delivering activities on time and within scope. You will lead onboarding, training, and daily operations while collaborating with clients to update stakeholders and maintain compliance.

The role requires 2–3 years in pharma/healthcare with 1+ year in management, strong English/Arabic communication, and proficiency in Office tools.

Qualifications

• 2 to 3 years of experience in pharmaceutical market access, patient support, or healthcare services.
• Minimum 1 year of managerial experience in patient program management.
• Fluency in English and Arabic.

Responsibilities

• Oversee program operations, onboarding of Care Coaches and PSS, and training completion.
• Monitor activities, identify gaps, and implement corrective actions (CAPAs).
• Maintain project documentation and client communication throughout the program lifecycle.

Skills

Project management

Stakeholder management

Quality management

Pharmacovigilance

Education

Bachelor's degree in Life Sciences / Pharmacy / Healthcare

Tools

Excel

PowerPoint

Word

Outlook

Job description

Role Overview

The Program Manager is responsible for the flawless execution of patient support programs ensuring all project activities are delivered on time within scope and in compliance with defined requirements The role involves overseeing daily operations monitoring project progress managing stakeholders identifying gaps and risks and implementing corrective actions to ensure successful program outcomes The Program Manager serves as the primary point of contact for the client providing regular updates driving operational excellence and ensuring achievement of project milestones according to agreed timelines

Key Responsibilities

Program Operations amp Quality Management

Oversee the onboarding of new Care Coaches and Patient Support Specialists PSS ensuring completion of project-specific induction and refresher training when required Monitor planned versus completed activities and identify operational gaps Ensure all patient informed consent forms are completed signed dated and properly maintained Identify performance gaps investigate root causes and implement corrective and preventive action plans CAPAs based on issue severity and frequency Attend Care Coach calls as an observer to monitor service quality and compliance Ensure project documentation is maintained and updated throughout the program lifecycle including Patient consents Courier invoices Stock receiving forms Training attendance records Conduct quarterly reviews to verify file completeness and compliance

Pharmacovigilance amp ComplianceReview

Adverse Event AE reporting forms to ensure Accuracy and completeness of documentation Consistency with primary source information when applicable Submission within required timelines 24 hours or as specified by the client s PV team Track all reported adverse events within patient tracking systems Perform regular adverse event reconciliations before submission to the client

Reporting amp Financial Oversight

Prepare and submit Monthly Performance Reports within agreed timelines Monitor and track project pass-through expenses on a regular basis Prepare and submit quarterly pass-through expense reports to clients Develop and deliver monthly program status reports highlighting achievements risks challenges and progress against objectives

Stakeholder amp Team Management

Manage and supervise Care Coaches Patient Support Specialists Call Center staff and administrative personnel Maintain regular communication with clients and key stakeholders Collaborate cross-functionally with internal teams to support program requirements and ensure smooth execution Report progress against business objectives and recommend future strategic directions

Project Management amp Risk Mitigation

Establish program frameworks implementation plans timelines and deliverables Monitor project performance and milestone achievement Identify emerging risks and issues and implement appropriate mitigation strategies Assess project risks and define contingency plans when necessary

Required Skills amp Experience

Professional Experience2 to 3 years of experience within the pharmaceutical market access patient support or healthcare services industry Minimum 1 year of managerial experience in patient program management Strong understanding of patient affordability and access programs within the life sciences sector Industry KnowledgeExcellent understanding of Egypt s healthcare regulatory environment including relevant regulatory bodies and requirements Strong knowledge of Egypt s insurance and reimbursement landscape Familiarity with pharmacovigilance processes and compliance requirements

Education amp Qualifications

Bachelor s degree in Life Sciences Pharmacy Healthcare or a related field Master s degree is considered an advantage but is not required Fluency in both English and Arabic Advanced proficiency in Microsoft Office applications Excel PowerPoint Word and Outlook An energetic, results-driven professional with strong leadership capabilities, exceptional attention to detail, and a passion for improving patient access and support services. The ideal candidate will be capable of balancing operational excellence, compliance requirements, client expectations, and team performance to ensure successful program delivery.