Program Manager, Outage Task Force

GFiber; Austin, San Antonio, Nashville (TX, TX, TN); On-site; USD 119,000 - 163,000; Full time

Benefits offered by this job

Bonus

Benefits package

Job summary

gFiber is seeking a Program Manager to drive the Outage Task Force, coordinating across engineering, operations, construction, budgeting, forecasting, and planning to deliver strategic initiatives and reliable networks.

You will lead cross-functional teams and vendor partnerships, optimize processes, and communicate progress to leadership while advancing program goals across markets.

Qualifications

• Bachelor’s degree or equivalent in a related field.
• 5+ years leading telecommunications or capital-project programs.
• Experience managing complex schedules, contracts, invoicing, budgeting, forecasting, and vendor negotiations.
• Travel up to 15% domestically.

Responsibilities

• Manage end-to-end programs and cross-functional processes.
• Lead cross-functional post-mortem investigations and root-cause analysis.
• Audit outage tickets for accuracy and data alignment.
• Oversee outage task force workflows, budgets, and milestones.
• Enforce outage mitigation policies and daily status communications.

Skills

Cross-functional leadership

Project scheduling

Vendor management

Data analysis

Stakeholder communication

Education

Bachelor's degree in Construction Management, Engineering, Business, Telecommunications

PMP certification

MBA

Tools

ServiceNow

Salesforce/Ticketing & CRM

Job description

At gFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

The application window will be open until at least November 1, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

This role is not eligible for immigration sponsorship.

About the Role

At gFiber, our mission is to build connected communities through high-speed internet infrastructure. The Program Manager under our Outage Task Force (“OTF”) plays a critical role in ensuring strategic schedules are met and high-impact projects are delivered efficiently across engineering, operations, construction, budgeting, forecasting, and planning. Tasked with executing strategic priorities set by leadership, the Program Manager blends tenacity, exceptional organizational skills, strong communication, and cross-functional leadership.

In this role, you will prioritize complex tasks, manage multi-faceted project schedules, ensure quality deliverables across diverse workstreams, and serve as an effective leader across internal teams and external partners. The Program Manager collaborates across the entire organization to refine existing initiatives, deploy new technologies, and continuously optimize network reliability across our markets.

In this role, you’ll:

• Core Program Management: Manage end-to-end programs and cross-functional operational processes. Identify and execute process improvements and long-term initiatives through strategic cross-functional and vendor partner relationships.
• Post Mortems: Lead cross-functional post-mortem investigations, root cause analysis and preventative action identification to drive targeted improvements in market and central operations in order to reduce network outages.
• Outage Ticket Data Integrity: Audit outage tickets for accuracy, elevate discrepancies, and ensure data alignment across teams.
• Program Initiatives & Optimization: Manage Outage Taskforce project workflows, track milestones and budgets, report on status to stakeholders, and manage change across the cross-functional team.
• Oversee Core OTF Programs:Manage Defcon protocols to enforce outage mitigation restrictions and maintain daily status communications with market leadership and oversee temporary repair policy compliance.

At a minimum, we would like you to have:

• Bachelor's degree in Construction Management, Engineering, Business, Telecommunications, a closely related field, or equivalent practical experience.
• 5 years of leadership experience in Telecommunications, Consulting, Oil & Gas, or other capital project-related industries.
• Experience in successfully managing complex schedules with a diverse vendor base, leading annual planning cycles, developing and managing contracts, invoicing, budgeting, forecasting, project reporting (cost, status, risks), procurement, and vendor negotiation.
• Ability to travel up to 15% of the time domestically.

It’s preferred that you have:

• PMP certification, MBA, or advanced degree.
• 5 years of experience with fiber network deployments, including constructing new outside plant (OSP) and inside plant (ISP) fiber infrastructure, as well as 5+ years of experience with FTTH infrastructure.
• Technical knowledge of network drawings, route maps, scopes of work (SOW), interpreting fiber test results, and auditing compliance.
• Experience with ServiceNow & Salesforce Ticketing & CRM systems
• Proven track record in operational improvement and process/workflow development.
• Strong analytical, financial, and cross-functional communication skills.

The US base salary for this full-time position is $119,000 - $163,200 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form . Our candidate accommodations team will then connect with you to confidentially discuss your options.