Program Manager (Organizational Effectiveness)

Virginia Natural Gas; Virginia Beach (VA); Hybrid; USD 95,000 - 130,000; Full time

Job summary

Virginia Natural Gas seeks a highly organized Program Manager to lead initiatives that boost organizational effectiveness, performance, and cross-functional collaboration. The role partners with leadership to drive process improvements, workforce planning, and knowledge management across the enterprise.

The ideal candidate will influence stakeholders, manage complex programs, leverage AI-driven solutions, and translate business needs into scalable processes that sustain operational continuity.

Qualifications

• 5–8 years of program management and operations experience.
• Experience leading cross-functional initiatives.
• Experience creating executive dashboards and metrics.
• Familiarity with AI-enabled tools and automation.

Responsibilities

• Lead initiatives to improve organizational effectiveness and performance.
• Support workforce planning and succession planning efforts.
• Develop and maintain organizational processes and governance models.
• Produce executive-level reports and dashboards for tracking.
• Collaborate across departments to enhance knowledge management.
• Drive operational excellence and cross-functional alignment.

Skills

Program management

Stakeholder influence

Process improvement

Workforce planning

Knowledge management

AI-enabled solutions

Change management

Power BI

Education

Bachelor's degree in business/related field

MBA preferred

PMP/Lean Six Sigma certs

AI-related certifications a plus

Tools

Power BI

SharePoint

Office 365

Job description

We are seeking a highly organized, strategic, and results-driven Program Manager to lead key operational initiatives that enhance organizational effectiveness, improve business performance, and strengthen cross-functional collaboration. This role will serve as a trusted partner to leadership by driving process improvements, supporting workforce planning initiatives, enhancing knowledge management practices, and ensuring operational continuity across the organization.

The ideal candidate is a proactive problem solver who can manage complex initiatives, influence stakeholders, leverage technology and AI-driven solutions, and translate business needs into scalable, sustainable processes.

Key Responsibilities

• Lead and execute initiatives that improve organizational effectiveness, operational efficiency, and overall business performance.
• Serve as a support advocate for billing resolution efforts by researching issues, tracking discrepancies, engaging stakeholders, and providing clear talking points to support consistent communication and timely resolution.
• Support the adoption and integration of Everyday AI tools and technologies to enhance productivity, reporting capabilities, and operational workflows.
• Design, develop, and maintain organizational processes, workflows, and documentation that promote consistency, scalability, and operational excellence.
• Foster effective communication and collaboration across departments, leadership teams, and key stakeholders.
• Support succession planning efforts by identifying operational risks, documenting critical knowledge, and strengthening workforce continuity plans.
• Lead knowledge transfer initiatives to preserve institutional expertise and ensure seamless transitions during organizational changes.
• Monitor workforce trends, attrition metrics, and organizational movement, providing insights and recommendations to support retention and workforce strategies.
• Evaluate program performance, identify improvement opportunities, and recommend solutions that drive measurable results.
• Develop executive-level reports, track key deliverables, and promote accountability across strategic initiatives and operational priorities.
• Plays a critical role in advancing organizational performance by driving operational excellence, strengthening cross-functional alignment, improving communication, and supporting long-term workforce sustainability
• Ensures the organization remains agile, efficient, and well-positioned for future success.
• Offers the opportunity to influence organizational strategy, streamline business operations, champion innovation and make a lasting impact on how teams collaborate, grow, and deliver results across the business.

Education & Experience Requirements

Education

• Bachelor's degree in Business Administration, Organizational Leadership, Human Resources, Management, Communications, Information Systems, or a related field required.
• Master's degree in Business Administration (MBA), Organizational Development, Project Management, or a related discipline preferred.
• Relevant professional certifications such as PMP, Lean Six Sigma, Change Management, or AI-related certifications are a plus.

Related Work Experience

• Minimum of 5-8 years of experience in program management, business operations, organizational effectiveness, workforce planning, process improvement, or a related field.
• Experience leading cross-functional initiatives and collaborating with stakeholders across multiple business functions.
• Demonstrated experience developing and implementing operational processes, workflows, and governance models.
• Experience creating executive-level reports, dashboards, business insights, and performance metrics.
• Experience supporting organizational change, knowledge management, succession planning, or workforce continuity initiatives preferred.
• Experience leveraging technology, automation tools, and AI-enabled solutions to improve operational efficiency preferred.
• Strong background in project management, process improvement, and organizational transformation initiatives.

Preferred Qualifications

• Utility, Natural Gas, or other energy industry experience.
• Proven ability to influence and collaborate with leaders at all levels of the organization.
• Experience with workforce analytics, attrition reporting, or organizational effectiveness programs.
• Intermediate to Advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint & SharePoint)
• Intermediate to Advanced proficiency with Power BI or Tableau
• Intermediate to Advanced proficiency with AI-enabled productivity tools, such as Microsoft Copilot, ChatGPT or similar platforms
• Strong analytical, communication, facilitation, and stakeholder management skills

Working Conditions/Physical Requirements

• The incumbent works a hybrid schedule in the office/on-site 4 days per week with 1 remote day from home and subject to change per business needs.
• Infrequent Traveler (0-5% travel): The incumbent may be required to travel on a very limited basis. Trips may require air travel and/or overnight stay away from home for one or more nights.

Disclaimer

This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.

About Southern Company Gas

Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com .

Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net‑zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 21351

Job Schedule: Full time

Company: Virginia Natural Gas