Program Manager (Ops Center Manager for SOC & NOC)

JFL CONSULTING, LLC; Springfield (VA); On-site; USD 180,000 - 250,000; Full time

Job summary

JFL Consulting, LLC in Springfield, VA seeks a senior Program Manager (Ops Center Manager for SOC & NOC) to command the full program across SOC and NOC, including staffing, budget, tooling strategy, compliance posture, and vendor relationships.

The role serves as primary escalation for P1 incidents and as the operations center's interface to executive leadership, overseeing 24/7 operations and a high-performance technical team.

Qualifications

• 10+ years of combined SOC/NOC type experience.
• 4+ years in a leadership role.
• Minimum Secret Clearance.
• One of the following technical certifications: CISSP, CISM, CISA, GCIH, GSOC, SecX.
• Demonstrated experience managing 24/7 operations center environments.
• Demonstrated experience managing global initiatives.
• Strong understanding of SIEM platforms (Splunk, Microsoft Sentinel, or equivalent).
• Experience with DoD and NIST compliance requirements.
• Bachelor's degree in Computer Science, Information Security, or related field (or equivalent experience).

Responsibilities

• Maintain stakeholder and customer relationships, keeping clear communication to ensure alignment on operations, priorities, deliverables, and SOC/NOC services.
• Own and maintain the 24/7/365 operational posture of the combined SOC/NOC.
• Manage a highly technical team across four technical tiers.
• Set and enforce SOC/NOC policies, playbooks, and standard operating procedures.
• Own the certification and compliance register and ensure all staff maintain compliance.
• Drive the annual hiring plan, partner with HR on sourcing and interviewing.
• Manage the full operations center budget including tooling, internal training, and certifications.
• Deliver weekly and monthly metrics reporting, as well as brief high level internal and external stakeholders.
• Serve as on-call escalation point for all high level severity incidents outside business hours.
• Lead vendor discussions for SIEM, SOAR, ticketing, and network monitoring platforms.
• Set the weekly, monthly, and quarterly agendas

Skills

SOC/NOC leadership

Incident management

Stakeholder communication

Budget management

P1 escalation

Education

Bachelor's degree in Computer Science or related field

Tools

Splunk

Microsoft Sentinel

DoD/NIST compliance

Job description

Description
Job Title: Program Manager (Ops Center Manager for SOC & NOC)
Place of Performance: Springfield, VA
Mandatory Requirements: Minimum Secret Clearance
Experience Level: Senior-Level (10+ years)
About JFL Consulting
With more than 20 years of securing some of the U.S. Department of Defense and the Intelligence Community’s most critical networks, JFL Consulting, LLC provides advanced network security solutions to a range of US Government and US commercial clients.
Our cybersecurity operators are experts at assessing and defending mission-critical data and the networks that facilitate their operation. We are focused on delivering advanced products and industry best practices that meet each customer’s unique requirements. Visit www.jflconsulting.com
What We Offer

• Salary: $180k- $250k
• 100% employer-paid medical, dental, and vision premiums for employees and dependents
• Flexible Spending Accounts (healthcare, dependent care, and commuter)
• Life insurance, short-term disability and long-term disability
• 401(k) with immediate vesting of company contribution
• Generous PTO policy (15 vacation, 5 sick, 2 personal days, 11 holidays)
• We support your growth through certification reimbursement, dedicated professional development funding, and company-provided access to online learning platforms
  

Job Overview
We're looking for an Ops Center Manager who will have full program authority over both the Security Operations Center and the Network Operations Center. This role owns the operational model, staffing, budget, tooling strategy, compliance posture, and vendor relationships for the entire program. The manager is the primary escalation point for all P1 incidents and serves as the operations center's interface to executive leadership.
Key Responsibilities

• Maintain stakeholder and customer relationships, keeping clear communication to ensure alignment on operations, priorities, deliverables, and SOC/NOC services
• Own and maintain the 24/7/365 operational posture of the combined SOC/NOC
• Manage a highly technical team across four technical tiers
• Set and enforce SOC/NOC policies, playbooks, and standard operating procedures
• Own the certification and compliance register and ensure all staff maintain compliance
• Drive the annual hiring plan, partner with HR on sourcing and interviewing
• Manage the full operations center budget including tooling, internal training, and certifications
• Deliver weekly and monthly metrics reporting, as well as brief high level internal and external stakeholders
• Serve as on-call escalation point for all high level severity incidents outside business hours
• Lead vendor discussions for SIEM, SOAR, ticketing, and network monitoring platforms
• Set the weekly, monthly, and quarterly agendas
  

Requirements
Required Qualifications:

• 10+ years of combined SOC/NOC type experience
• At least 4+ years in a leadership role
• Minimum Secret Clearance
• One of the following technical certifications CISSP, CISM, CISA, GCIH, GSOC, SecX
• Demonstrated experience managing 24/7 operations center environments
• Demonstrated experience managing global initiatives
• Strong understanding of SIEM platforms (Splunk, Microsoft Sentinel, or equivalent)
• Experience with DoD and NIST compliance requirements
• Bachelor's degree in Computer Science, Information Security, or related field (or equivalent experience)
  

Preferred Qualifications

• A program management certification (PMP)
• An IT service management certification (ITIL)
• Experience with SOAR platforms (Palo Alto XSOAR, Splunk SOAR, or equivalent)
• Experience with Network availability and monitoring platforms (Solarwinds, Nagios, WhatsupGold)
• Prior experience managing DoD contract or federal government SOC/NOC programs
• Master's degree in Cybersecurity or related field
• Experience integrating AI/ML capabilities into cyber operations
  

JFL Consulting, LLC is an Equal Opportunity Employer.
We do not discriminate against any applicant for employment on any legally recognized basis including, but not limited to: race, religion or creed, color, national origin, sex, age, disability, marital status, sexual orientation, genetic information, veteran status, status with regard to public assistance or any other protected class under federal, state or local statute. It is also the policy of JFL Consulting, LLC to provide reasonable accommodations for qualified individuals with disabilities.