Program Manager, Operations Process Remote, USA

Gatik; United States; Remote; USD 150,000 - 200,000; Full time

Job summary

Gatik is seeking a detail-oriented Program Manager, Operations Process to own and improve workflows powering autonomous trucking operations. You’ll design, document, and maintain processes, SOPs, and templates while partnering with Operations, Fleet Maintenance, Safety, Training, and Engineering to ensure scalable, high-quality processes.

You will lead gates, reviews, and change management, driving lean practices and continuous improvement across multiple sites in the USA.

Qualifications

• Bachelor’s degree in Industrial Engineering, Operations Management, Business, or related field, or equivalent practical experience.
• 5+ years of experience in process engineering, operational excellence, quality, program management, or business process management.
• Experience owning and maintaining processes across several teams or workstreams.
• Experience designing workflows, writing SOPs, and building documentation templates.
• Experience running process review or approval mechanisms.
• Working knowledge of lean principles and tools.
• Strong ability to work with subject matter experts and turn complex operational knowledge into clear, usable processes.
• Proficiency with process mapping and documentation tools such as Lucidchart, Visio, Miro, or Confluence.

Responsibilities

• Own processes end to end across multiple workstreams, keeping them current and aligned from start to finish.
• Design and maintain workflows, including process maps, SOPs, RACI charts, and handoffs between teams.
• Set templates and standards for processes, SOPs, work instructions, and change requests.
• Run quality gates and approvals for new and changed processes before rollout.
• Lead process creation by partnering with stakeholders to scope, design, and launch new processes.
• Run regular process reviews to audit, identify gaps, and drive updates.
• Partner with SMEs to capture expertise and drive adoption.
• Apply lean tools to simplify workflows and improve quality and efficiency.
• Manage process change and ensure training before rollout.
• Gather field feedback and turn it into targeted improvements.

Skills

Process ownership

Workflow design

Documentation templates

SOP development

Lean principles

Stakeholder collaboration

Lucidchart

Visio

Miro

Confluence

Education

Bachelor’s degree in Industrial Engineering, Operations Management, Business, or related field

Tools

Jira

ServiceNow

Smartsheet

Lucidchart

Confluence

Job description

Gatik is in the business of autonomous freight, and that business is already on the road.

Every day, Gatik’s autonomous trucks move freight for Fortune 50 retailers, grocers and consumer brands across Texas, Arizona, Arkansas and Canada, connecting distribution centers and stores and keeping goods moving. At the heart of it all is the Gatik Driver™, our proprietary Level 4 autonomous driving system, powered by scalable, interpretable AI and engineered to deliver safe, reliable, high-frequency freight operations.

Gatik’s momentum is real. With more than $600 million in contracted revenue and $200 million raised in our August 2026 Series D round, Gatik has taken one of the toughest challenges in autonomous technology and turned it into a proven commercial business.

And the market is paying attention. In 2026, Gatik earned a place on Forbes' America's Best Startup Employers list, and the Inc. 5000 list of America's fastest-growing private companies. The Gatik Driver™ won an Edison Award for Advancements in Autonomous Driving, and Inc. named our Co-founder and Chief Engineer, Apeksha Kumavat, to its Female Founders 500 list.

There's a lot more road ahead, and some of the brightest, most driven minds in autonomous technology are building the next chapter at Gatik. We're taking on hard engineering problems, pushing the limits of what's possible and building on a commercial foundation that's already proven itself in the real world with some of the biggest companies in the world, like PepsiCo and Loblaw. If you're ambitious, love solving problems that matter and want to see your work make a real difference, you'll find plenty to get excited about here.

About the Role

Gatik is looking for a detail-oriented, improvement-minded Program Manager, Operations Process to own and improve the workflows that power our autonomous trucking operations. In this role, you will lead process creation, process review, and workflow design, and maintain the templates, standards, and gates that keep quality consistent across every operational workstream. Reporting to the Sr. Manager, Operational Excellence, you will partner closely with subject matter experts across Operations, Fleet Maintenance, Safety, Training, and Engineering to turn operational knowledge into clear, standardized, scalable processes. You will be instrumental in maintaining quality and consistency while driving lean practices and continuous improvement.

This role is remote in the USA, with travel to sites.

What You'll Do

• Own processes end to end. Act as the accountable owner for assigned operational processes across workstreams, keeping them current, consistent, and aligned from start to finish.
• Design and maintain workflows. Build, document, and maintain operational workflows, including process maps, SOPs, RACI charts, and handoffs between teams.
• Set templates and standards. Create and maintain standard templates for processes, SOPs, work instructions, and change requests so documentation looks and works the same everywhere.
• Run process gating. Run quality gates and approvals for new and changed processes so they meet quality, safety, and readiness standards before rollout.
• Lead process creation. Partner with stakeholders to scope, design, and launch new processes as operations and markets grow.
• Run process reviews. Hold regular reviews to audit existing processes, find gaps or drift, and drive updates.
• Partner with subject matter experts. Work closely with SMEs to capture expertise, validate process design, and secure adoption by the teams doing the work.
• Drive lean practices. Apply lean tools (value stream mapping, waste elimination, standard work, root cause analysis) to simplify workflows and improve quality and efficiency.
• Manage process change. Own version control and change management for process updates, working with Training to make sure changes are communicated and trained before rollout.
• Improve continuously. Gather feedback from the field and turn it into targeted process improvements.

What We’re Looking For

Minimum Qualifications

• Bachelor’s degree in Industrial Engineering, Operations Management, Business, or a related field, or equivalent practical experience.
• 5+ years of experience in process engineering, operational excellence, quality, program management, or business process management.
• Experience owning and maintaining processes across several teams or workstreams.
• Experience designing workflows, writing SOPs, and building documentation templates.
• Experience running process review or approval mechanisms.
• Working knowledge of lean principles and tools.
• Strong ability to work with subject matter experts and turn complex operational knowledge into clear, usable processes.
• Proficiency with process mapping and documentation tools such as Lucidchart, Visio, Miro, or Confluence.

Preferred Qualifications

• Experience in autonomous vehicles, trucking, logistics, fleet maintenance, or other safety-critical operations.
• Lean Six Sigma Yellow or Green Belt, or equivalent lean training.
• Experience with quality management systems or frameworks such as ISO 9001.
• Experience in a startup or high-growth environment where processes were still being defined.
• Familiarity with change management methodologies such as Prosci or ADKAR.
• Experience with workflow tools such as Jira, ServiceNow, or Smartsheet.

Salary Range: $150,000-200,000

More about Gatik

Founded in 2017, Gatik has grown into a commercial force in autonomous freight, operating trucks daily in live customer networks across the United States and Canada. We're headquartered in Santa Clara, California, but our impact is felt on the roads and in the supply chains that keep essential goods moving for some of the biggest companies in North America.

Our trucks do some of the most demanding work in freight, running high-frequency, time-sensitive routes between distribution centers and stores, where reliability matters every single day. For our customers, that means more capacity, better service and products arriving where they need to be, when they need to be there.

Behind it all is AI-first technology built from the ground up for autonomous trucking, capable of navigating highways and surface streets and tackling the complexity of real-world logistics at scale.

For the latest company news, visit the Gatik newsroom.

At Gatik, we connect people of extraordinary talent and experience to an opportunity to create a more resilient supply chain and contribute to our environment’s sustainability. We are diverse in our backgrounds and perspectives yet united by a bold vision and shared commitment to our values. Our culture emphasizes the importance of collaboration, respect and agility.

We at Gatik strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that together we can do great things. We are committed to an inclusive and diverse team. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

E-Verify Notice: By submitting your application, you acknowledge that Gatik participates in the U.S. Department of Homeland Security E-Verify program.

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For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Gatik AI’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

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