Field Service Technician Remote, USA

Gatik; United States; À distance; USD 85 000 - 120 000; Plein temps

Résumé du poste

Gatik is seeking a hands-on Field Service Technician to diagnose, maintain, repair, and integrate hardware/software across our autonomous vehicle fleet. You will work on traditional OEM platforms and Gatik's stack, ensuring fleet uptime, safety, and quality. This remote role requires travel to sites across North America.

You will document service activities, communicate with remote engineering, and support high-frequency freight operations with a focus on safety and compliance.

Qualifications

• 5+ years of hands-on experience in field service, commercial vehicle maintenance, automotive diagnostics, or AV/robotics electro-mechanical repair.
• Proven full-stack troubleshooting skills across OEM vehicle platforms and autonomous software/hardware stacks.
• Proficiency with engineering-level tooling including micro-ohm meters, digital multimeters, CAN bus analyzers, and wiring repair equipment.

Responsabilités

• Perform hands-on maintenance, diagnostic troubleshooting, and repairs on OEM vehicle platforms and autonomous software/hardware stacks.
• Execute rapid root-cause repairs, sensor calibrations, vehicle upfits, and End-of-Line testing with remote engineering support liaison.
• Carry out Technical Service Bulletins, recall campaigns, and hardware/software retrofits while validating SOPs.

Connaissances

Field service experience

Automotive diagnostics

AV/robotics repair

Engineering tooling

Technical writing

Safety & compliance

Outils

CAN bus analyzers

Multimeters

Micro-ohm meters

Wiring repair tools

Description du poste

Gatik is in the business of autonomous freight, and that business is already on the road.

Every day, Gatik’s autonomous trucks move freight for Fortune 50 retailers, grocers and consumer brands across Texas, Arizona, Arkansas and Canada, connecting distribution centers and stores and keeping goods moving. At the heart of it all is the Gatik Driver our proprietary Level 4 autonomous driving system, powered by scalable, interpretable AI and engineered to deliver safe, reliable, high-frequency freight operations.

Gatik’s momentum is real. With more than $600 million in contracted revenue and $200 million raised in our August 2026 Series D round, Gatik has taken one of the toughest challenges in autonomous technology and turned it into a proven commercial business.

And the market is paying attention. In 2026, Gatik earned a place on Forbes' America's Best Startup Employers list, and the Inc. 5000 list of America's fastest-growing private companies. The Gatik Driver won an Edison Award for Advancements in Autonomous Driving, and Inc. named our Co-founder and Chief Engineer, Apeksha Kumavat, to its Female Founders 500 list.

There's a lot more road ahead, and some of the brightest, most driven minds in autonomous technology are building the next chapter at Gatik. We're taking on hard engineering problems, pushing the limits of what's possible and building on a commercial foundation that's already proven itself in the real world with some of the biggest companies in the world, like PepsiCo and Loblaw. If you're ambitious, love solving problems that matter and want to see your work make a real difference, you'll find plenty to get excited about here.

About the Role

Gatik is looking for a hands-on Field Service Technician to perform complex diagnostics, maintenance, repairs, and hardware/software integration across our autonomous vehicle fleet. In this role, you will work directly on both traditional OEM vehicle platforms and Gatik's proprietary Autonomous Software and Hardware stack, ensuring maximum fleet uptime, operational readiness, and strict adherence to quality and safety standards. Reporting to the Field Service Team Manager you will act as a key technical execution expert on-site, delivering high-quality technical documentation and engineering feedback to optimize fleet reliability. You will be instrumental in maintaining safety and quality standards while driving continuous fleet performance.

This role is remote, but travel is necessary to our sites throughout North America.

What You'll Do

• OEM & Autonomous System Diagnostics & Maintenance: Perform hands-on maintenance, diagnostic troubleshooting, and repairs on OEM vehicle platforms and autonomous software/hardware stacks using engineering tools, and handle software/firmware flashing.
• Technical Execution & Fleet Operations: Execute rapid root-cause repairs, sensor calibrations, vehicle upfits, and End-of-Line testing while acting as a technical liaison for remote engineering support.
• Vehicle Campaigns & Standard Work Instructions: Carry out Technical Service Bulletins, recall campaigns, and hardware/software retrofits while validating Standard Work Instructions and SOPs.
• Technical Writing & Engineering Communication: Author detailed service records, diagnostic write-ups, and failure analysis reports, translating complex engineering schematics and specs into practical maintenance execution.
• Quality, Safety & Workspace Compliance: Adhere to safety protocols (SMS, LOTO, PPE) and maintain shop cleanliness and compliance in accordance with 6S, OSHA, DOT, and FMCSA standards.

What We're Looking For

• 5+ years of hands-on experience in field service, commercial vehicle maintenance, automotive diagnostics, or AV/robotics electro-mechanical repair.
• Proven full-stack troubleshooting skills across OEM vehicle platforms and autonomous software/hardware stacks.
• Proficiency with engineering-level tooling, including micro-ohm meters, digital multimeters, CAN bus analyzers, and wiring repair equipment.
• Strong technical writing and comprehension skills, with the ability to interpret complex schematics and write clear, structured diagnostic write-ups and service logs.
• Knowledge of safety & compliance, including LOTO, electrical safety, and OSHA/DOT/FMCSA regulations.

More about Gatik

Founded in 2017, Gatik has grown into a commercial force in autonomous freight, operating trucks daily in live customer networks across the United States and Canada. We're headquartered in Santa Clara, California, but our impact is felt on the roads and in the supply chains that keep essential goods moving for some of the biggest companies in North America.

Our trucks do some of the most demanding work in freight, running high-frequency, time-sensitive routes between distribution centers and stores, where reliability matters every single day. For our customers, that means more capacity, better service and products arriving where they need to be, when they need to be there.

Behind it all is AI-first technology built from the ground up for autonomous trucking, capable of navigating highways and surface streets and tackling the complexity of real-world logistics at scale.

For the latest company news, visit the Gatik newsroom.

At Gatik, we connect people of extraordinary talent and experience to an opportunity to create a more resilient supply chain and contribute to our environment’s sustainability. We are diverse in our backgrounds and perspectives yet united by a bold vision and shared commitment to our values. Our culture emphasizes the importance of collaboration, respect and agility.

We at Gatik strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that together we can do great things. We are committed to an inclusive and diverse team. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

E-Verify Notice: By submitting your application, you acknowledge that Gatik participates in the U.S. Department of Homeland Security E-Verify program.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Gatik AI’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.