Program Manager, Operations and Catalog, Zappos FBA

Amazon; New York (NY); On-site; USD 110,000 - 190,000; Full time

Job summary

Amazon is seeking a detail-oriented Program Manager to optimize Zappos operational efficiency and catalog management within Amazon Marketplace. You will own day-to-day marketplace operations, ensuring listing quality and optimal catalog data across all Zappos listings on Amazon.

You will develop SOPs, lead cross-functional collaborations with fulfillment, inventory, content, and merchandising teams, and drive automation opportunities to improve efficiency and data quality.

Qualifications

• Experience in operations management.
• Catalog management experience.
• Strong cross-functional collaboration skills.
• Proven ability to develop and maintain SOPs.
• Experience with process improvement or automation initiatives.

Responsibilities

• Own day-to-day marketplace operations and optimization for Zappos on Amazon Marketplace.
• Develop and maintain comprehensive standard operating procedures for the marketplace operations team.
• Maintain catalog quality and accuracy across all listings, including images and product data.
• Collaborate with fulfillment, inventory, content, merchandising, and tech teams to implement improvements and automation.

Skills

Operations management

Catalog management

Cross-functional collaboration

Process optimization

SOP development

Data quality

Troubleshooting

Automation opportunities

Stakeholder management

Job description

Description

We're seeking a detail-oriented Program Manager to optimize Zappos operational efficiency and catalog management within Amazon Marketplace. This role focuses on day-to-day marketplace operations, catalog excellence, and cross-functional collaboration to ensure seamless fulfillment and listing quality.

Key job responsibilities

As the primary owner of Zappos's seller account, you will be responsible for maintaining optimal account health and resolving any emerging issues. You'll oversee daily marketplace operations, implementing and refining processes to improve fulfillment efficiency and inventory management. A critical aspect of your role will be developing and maintaining comprehensive standard operating procedures for the marketplace operations team. When operational challenges arise, you'll lead troubleshooting efforts and work to implement sustainable solutions.

You will serve as the guardian of Zappos's product catalog on Amazon Marketplace, ensuring the highest standards of quality and accuracy across all listings. This includes establishing and enforcing catalog management best practices, driving continuous improvements in product data quality, and maintaining consistent content standards. You'll actively monitor and swiftly resolve catalog-related issues, including image quality concerns and product information accuracy. Your attention to detail will be crucial in maintaining the premium presentation of Zappos's products on Amazon's marketplace.

Success in this role requires strong partnership with multiple teams across the organization. You'll work closely with fulfillment and inventory teams to implement process improvements and resolve operational challenges. Regular collaboration with content and merchandising teams will ensure catalog accuracy and consistency. You'll partner with technical teams to identify and implement automation opportunities that streamline operational processes. Additionally, you'll maintain productive relationships with Amazon teams, coordinating on operational initiatives and ensuring smooth communication regarding catalog updates and system changes.